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For Companies At a Glance
- Tasks: Join our IT Service Desk team and provide top-notch 1st line support.
- Company: Dynamic tech company in Chester, UK, focused on customer satisfaction.
- Benefits: Competitive pay, flexible hours, and opportunities for skill development.
- Why this job: Be the first point of contact for tech issues and make a real difference.
- Qualifications: Experience in service desk roles and strong communication skills in multiple languages.
- Other info: Great team environment with plenty of chances to grow your career.
The predicted salary is between 24000 - 36000 £ per year.
JD for the role:
Essential Duties and Responsibilities
- Work as part of the Shift system on the IT Service Desk
- Receives and handles requests for service, following agreed procedures.
- 1st line support: troubleshooting of IT related problems
- Promptly allocates calls as appropriate.
- Logs incidents and service requests and maintains relevant records
- Identifies and classifies incident types and service interruptions
- Records incidents cataloging them by symptom and resolution
- Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.
- Monitoring queues to ensure SLAs are maintained.
- Assigning the tickets which are out of scope to Service Desk/Other Teams
- Coordinating tickets that cross organizational boundaries to ensure customer satisfaction
Skills required
Technical Service Desk background
Familiarity with ServiceNow
Multi-Lingual effective and fluent communication in language(s) (Native/almost native/fluent) French, Spanish, Italian and Portuguese
Excellent Customer service skills.
Demonstrate ability to troubleshoot and research application issues.
Ability to explain technical information to End Users with effective verbal and written communication.
Be able to set priorities and handle multiple tasks.
Ability to determine the priority of a problem and act accordingly.
Adhere to Service Desk processes and procedures.
Present a positive, effective, and flexible contribution to achieving team targets and objectives.
Highly effective Team player:
o Openly and willingly shares ideas, knowledge, and expertise.
o Communicates constructively.
o Willingness to learn new skills and be open to consider different ideas and alternatives.
Language requirements – Below is the requirement:
- Resource 1: French
- Resource 2: Spanish + Italian
- Resource 3: Spanish + Portuguese
- Resource 4: French + Italian
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Urgent Opening For You - Service Desk - Level 1 Support - Chester, UK employer: Ubique Systems UK Limited
Contact Detail:
Ubique Systems UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Urgent Opening For You - Service Desk - Level 1 Support - Chester, UK
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the lookout for a Service Desk role, and who knows? They might just have the inside scoop on openings that aren't even advertised yet.
✨Tip Number 2
Practice makes perfect! Before you head into an interview, do some mock interviews with friends or family. Focus on common questions for IT support roles, and make sure you can explain technical issues in a way that's easy to understand.
✨Tip Number 3
Show off your skills! If you've got experience with ServiceNow or any other relevant tools, be ready to discuss specific examples of how you've used them to solve problems. This will help you stand out as a candidate who knows their stuff.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a better chance of getting noticed. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Urgent Opening For You - Service Desk - Level 1 Support - Chester, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk role. Highlight your technical skills and customer service experience, especially if you've worked with ServiceNow or similar systems. We want to see how your background fits with what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your multilingual skills can benefit our team. Keep it friendly and professional – we love a bit of personality!
Show Off Your Troubleshooting Skills: In your application, give examples of how you've successfully troubleshot IT issues in the past. We want to know how you approach problems and what steps you take to resolve them. Be specific and show us your thought process!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the StudySmarter family!
How to prepare for a job interview at Ubique Systems UK Limited
✨Know Your Tech Stuff
Make sure you brush up on your technical knowledge related to IT support. Familiarise yourself with common troubleshooting techniques and be ready to discuss your experience with ServiceNow or similar platforms. This will show that you’re not just a people person, but also technically savvy.
✨Practice Your Communication Skills
Since this role requires effective communication in multiple languages, practice explaining technical concepts in simple terms. You might even want to role-play with a friend to get comfortable. Clear communication can make all the difference when helping users solve their issues.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone. This will demonstrate your commitment to customer satisfaction, which is key for this position.
✨Be Ready to Prioritise
In a fast-paced environment like a Service Desk, prioritising tasks is crucial. Be prepared to discuss how you would handle multiple requests at once and what criteria you would use to determine which issues to tackle first. This shows that you can think on your feet and manage your time effectively.
