At a Glance
- Tasks: Provide advanced support for a large-scale Inventory Management Ecosystem using Comarch.
- Company: Join a dynamic team focused on innovative network solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Great opportunity for career advancement in a fast-paced tech industry.
- Why this job: Make a real impact by solving complex technical challenges in a collaborative environment.
- Qualifications: Experience in L2/L3 support and strong problem-solving skills required.
The predicted salary is between 45000 - 55000 £ per year.
We are looking for an experienced L2/L3 Support Engineer to join our project team, providing Comarch development experience with advanced technical support for a large-scale Inventory Management Ecosystem (IME) based on Comarch. You will be responsible for triaging, diagnosing, and resolving complex incidents across resource inventory, service orchestration, configuration management, and data integration domains, ensuring platform stability and service continuity for our client operations.
- Provide L2/L3 support for the network inventory and service management platform, including troubleshooting of physical and logical resource objects such as cables, hardware, and GIS/address data.
- Investigate and resolve incidents related to service catalogue management, service orchestration, and life cycle management for both customer-facing and resource-facing services.
- Support configuration management activities including analysis of technology domains, interface configurations, and connectivity modelling for active and passive network elements.
- Diagnose and resolve data integration failures, including issues with API orchestration calls between the Common Data Model (CDM) and the platform, ensuring accurate object creation and updates.
- Collaborate with L1 support teams, escalating unresolved issues and providing detailed incident documentation, root cause analyses, and resolution notes.
- Liaise with platform vendors and third-party teams where required to progress and resolve complex technical issues within agreed SLAs.
- Contribute to the creation and maintenance of knowledge base articles, runbooks, and support documentation to improve team efficiency and first-time resolution rates.
Comarch Developer-Network Inventory & Service Management - (L3/L2 Support) in London employer: Ubique Systems UK Limited
Join a dynamic and innovative team where your expertise as a Comarch Developer will be valued and nurtured. Our company fosters a collaborative work culture that prioritises employee growth through continuous learning opportunities and mentorship, all while working on cutting-edge technology in a supportive environment. Located in a vibrant area, we offer competitive benefits and a commitment to work-life balance, making us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Comarch Developer-Network Inventory & Service Management - (L3/L2 Support) in London
✨Tip Number 1
Network with professionals in the Comarch development space. Attend meetups or online forums where you can connect with others in the industry. This can lead to valuable insights and potential job leads.
✨Tip Number 2
Prepare for technical interviews by brushing up on your troubleshooting skills. Practice diagnosing issues related to inventory management and service orchestration, as these are key areas for the role.
✨Tip Number 3
Showcase your problem-solving abilities during interviews. Be ready to discuss specific incidents you've resolved in the past, especially those involving complex data integration or configuration management.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application and help you land that L2/L3 Support Engineer role. Plus, it’s a great way to stay updated on new opportunities.
We think you need these skills to ace Comarch Developer-Network Inventory & Service Management - (L3/L2 Support) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your Comarch development experience and any relevant L2/L3 support skills. We want to see how your background fits with the Inventory Management Ecosystem, so don’t hold back on showcasing your technical prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific incidents you've resolved or projects you've worked on that relate to service orchestration and configuration management.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've triaged and diagnosed complex incidents in the past. We love seeing candidates who can think critically and resolve issues efficiently, especially in network inventory and service management.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at StudySmarter!
How to prepare for a job interview at Ubique Systems UK Limited
✨Know Your Comarch Inside Out
Make sure you brush up on your Comarch development knowledge. Familiarise yourself with the Inventory Management Ecosystem and be ready to discuss specific features or challenges you've faced in previous roles. This will show that you're not just a candidate, but someone who understands the platform deeply.
✨Prepare for Technical Scenarios
Expect to tackle some technical scenarios during the interview. Think about past incidents you've resolved, especially those related to service orchestration or configuration management. Be ready to explain your thought process and how you triaged and diagnosed issues, as this will demonstrate your problem-solving skills.
✨Showcase Your Collaboration Skills
Since you'll be liaising with L1 support teams and third-party vendors, it's crucial to highlight your teamwork abilities. Prepare examples of how you've effectively communicated and collaborated with others to resolve complex issues. This will illustrate that you can work well within a team environment.
✨Bring Documentation Samples
If possible, bring along samples of knowledge base articles, runbooks, or support documentation you've created. This will not only showcase your writing skills but also your commitment to improving team efficiency and first-time resolution rates. It’s a great way to stand out!
