At a Glance
- Tasks: Manage and optimise video conferencing systems globally, ensuring seamless user experiences.
- Company: Join a leading tech company with a focus on innovation and collaboration.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with a chance to work in a cutting-edge Video Testing Lab.
- Why this job: Be at the forefront of AV technology and enhance global communication experiences.
- Qualifications: Expertise in Microsoft Teams Rooms and AV systems required.
The predicted salary is between 37800 - 46200 £ per year.
A hands-on, expert-level Video Conferencing and Microsoft Teams Rooms specialist, joining a globally distributed team responsible for the operational excellence of approximately 330 Microsoft Teams Rooms (Windows and Android) across the Client estate. Based in Bournville, this role operates globally as part of that team - supporting, troubleshooting, and continuously improving the MTR and video conferencing experience across all regions.
The role is also key to the operation of a dedicated Video Testing Lab in Bournville (owned by Client), used by the global team to validate firmware updates, vulnerability fixes, configuration changes, and AV/UC experience improvements before deployment to production rooms.
Key Responsibilities
- Global MTR Operations
- Manage, maintain, and troubleshoot ~330 Microsoft Teams Rooms (Windows and Android) across all Client sites globally
- Configure, support, and optimise AV peripherals and infrastructure components from OEMs including (but not limited to) Shure, Crestron, Extron, Magewell, Blackmagic Design, and Sennheiser
- Troubleshoot complex AV signal chains - understanding logical connectivity, device settings, firmware, and their impact on both in-room and remote participant experience
- Ensure meeting spaces deliver a cohesive experience where acoustic treatment, lighting, camera placement, and technology work together
- Own the video conferencing experience from an employee/user perspective - proactively identifying and resolving friction points across the global estate
- Collaborate with global MTR team colleagues across time zones on standards, configurations, incident resolution, and continuous improvement
- Provide data and insight to support reporting, scorecards, and experience metrics
- Video Testing Lab (Bournville)
- Support the day-to-day operation of the Bournville Video Testing Lab as a controlled environment for the global team
- Coordinate and execute testing of firmware updates, security/vulnerability patches, and configuration changes before global rollout
- Test and validate AV device settings, audio tuning, video quality, and their combined impact on the in-room and remote meeting experience
- Support global colleagues in using the lab remotely for validation and experimentation
- Document test outcomes, maintain a test register, and provide go/no-go recommendations for production deployment
- Process & Platforms
- Manage incidents and service requests via ServiceNow (or equivalent ITSM platform), adhering to ITIL processes
- Contribute to DEX (Digital Employee Experience) initiatives, leveraging platforms such as NexThink to monitor, measure, and improve the meeting room experience
- Liaise with vendors, integrators, and internal stakeholders on room builds, upgrades, and issue resolution
Required Skills & Experience
- Microsoft Teams Rooms - Expert-level knowledge of MTR deployment, configuration, management, and troubleshooting across both Windows and Android platforms
- Microsoft Teams Administration - Strong understanding of Teams admin centre, policies, calling, and meeting configurations
- Audio Visual Systems - Expert-level understanding of pro-AV components, signal flow, and integration with MTR. Hands-on experience with products from Shure, Crestron, Extron, Magewell, Blackmagic Design, Sennheiser, or equivalent
- Unified Communications - Solid grounding in UC principles, VoIP, SIP, and collaboration platforms
- Troubleshooting - Proven ability to diagnose complex, multi-vendor AV/UC issues across hardware, software, network, and configuration layers
- Room Design Awareness - Understanding of how acoustics, lighting, camera angles, and room layout affect meeting quality for both in-room and remote participants
- ITIL Certified - Foundation as minimum; practitioner-level preferred
- ServiceNow - Experience working within ServiceNow (or equivalent ITSM) for ticket management, SLA tracking, and reporting
- Several years' experience in a role combining UC, AV, and/or MTR support in a global enterprise environment
Desirable Skills
- Experience with Digital Employee Experience (DEX) platforms, ideally NexThink
- Microsoft certifications (eg, MS-700, MS-720, or equivalent)
- Experience managing AV/UC test lab environments
- Experience in large, global, multi-site enterprise environments
- Familiarity with room booking systems and workplace technology integrations
- Experience with AV control systems programming (Crestron, Extron)
- Understanding of network requirements for Real Time media (QoS, VLANs, bandwidth)
AV Support/Technician employer: Ubique Systems UK Limited
As an employer, we pride ourselves on fostering a dynamic and inclusive work culture that encourages innovation and collaboration. Our team members benefit from extensive professional development opportunities, competitive compensation packages, and a commitment to work-life balance, all set against the backdrop of a cutting-edge technology environment in a prime location. Join us to be part of a forward-thinking organisation where your contributions are valued and your career can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land AV Support/Technician
✨Get Involved in Local Automation Meetups
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✨Show Off Your Projects
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We think you need these skills to ace AV Support/Technician
Some tips for your application 🫡
Show Off Your Technical Skills:When applying for an automation-control-systems role, it’s crucial to highlight your technical skills. Whether it's your proficiency in programming languages like Python or understanding control systems, make sure your CV showcases these prominently. Don't forget to mention any specific software or tools you're experienced with – that’s music to the ears of hiring managers!
Tailor Your Projects to Automation:If you've worked on any relevant projects, especially those involving automation or control systems, make them stand out in your CV. Use a dedicated section to highlight these projects, explaining your role and the impact of your contributions. This could be the difference between getting noticed and getting overlooked!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine, so tell us why you’re passionate about automation-control-systems! Discuss specific experiences that sparked your interest in this field. Maybe it's a university project or a previous job that truly got you hooked. We love seeing that spark! Make sure to reference how you can contribute to Ubique Systems UK Limited and its goals.
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How to prepare for a job interview at Ubique Systems UK Limited
✨Master Your Technical Knowledge
In the automation control systems field, you need to brush up on your technical know-how. Be prepared to talk about specific control systems you’ve worked with, such as PLCs or SCADA systems, and expect technical questions or even hands-on problem-solving scenarios during the interview.
✨Showcase Your Projects
Whether it's freelance projects or your academic work, come ready to showcase your portfolio of automation projects. Bring along any diagrams, code samples, or automation solutions you’ve implemented—these can really set you apart and demonstrate your applied skills to Ubique Systems UK Limited.
✨Understand Industry Trends
Stay updated on the latest trends in automation technologies and methodologies, like Industry 4.0 or IIoT. We'll want to discuss how these concepts may affect the role and future projects at Ubique Systems UK Limited, so showing that you're knowledgeable about current and emerging technologies can give you an edge.
✨Commit to Continuous Learning
As this is a full-time role, it's essential to express your eagerness for continuous improvement and learning. Share how you plan to enhance your skills and keep pace with the evolution of automation in the workforce – companies love candidates who are committed to growth and adaptability.
