At a Glance
- Tasks: Lead client relationships and manage exciting projects in a dynamic team.
- Company: Join UBIQ, a creative company focused on outstanding client experiences.
- Benefits: Enjoy unlimited holidays and a supportive work environment.
- Other info: Work across time zones with a fun, energetic team.
- Why this job: Make a real impact in the education sector with innovative digital solutions.
- Qualifications: 5+ years in customer-facing roles and strong relationship-building skills.
The predicted salary is between 60000 - 80000 £ per year.
At UBIQ we are always daring to be different, and that doesn’t stop at our creative work! Our Experience team is dynamic, fun, and energetic, and we’re always striving to provide an outstanding client experience.
A focus on genuine client satisfaction is at the heart of everything we do, and it is this, combined with our data-driven design approach and pioneering Digital Experience Platform, makes us truly different from other offerings in the marketplace.
As UBIQ continues to grow, we are seeking a motivated, detail-oriented Experience Director to join our team and manage a portfolio of exciting clients, helping to develop and secure UBIQ’s position as the provider of choice for schools that want to do things differently.
You will be responsible for:
- Managing a portfolio of private school clients from launch throughout their contract with us.
- Being the primary point of contact for your portfolio of clients; guiding them throughout - from support and training on our platform, providing reports and recommendations, to helping them deliver top-level strategic marketing objectives, effectively managing stakeholder expectations, and developing positive client relationships.
- Supporting the clients day-to-day on the platform by developing a strong working knowledge of UBIQ’s CMS (Content Management System) ‘AMAIS’ to understand system capabilities and make edits to websites.
- Working with the other Experience Directors to manage the Support Desk, ticket volumes and responses.
- Identifying software gaps that the client may have to develop opportunities for upsell.
- Developing strategies for contract renewal.
- Continual risk management and mitigation throughout the client lifecycle.
- Scope management and ensuring contractual obligations are fulfilled.
- Supporting quality assurance of deliverables.
- Maintaining up-to-date project notes and documentation on internal systems.
- Working closely with internal teams to ensure team members are fully briefed on any requirements and deadlines.
- Frequent reporting to the Director of Data Analysis & Strategy on issues and client development.
Qualities we are looking for:
- Highly personable individual who works well within a team.
- Clear communicator; highly articulate, both written and verbal.
- Fast learner with the ability to work across multiple software platforms and quickly adapt to process changes.
- Extremely high attention to detail.
- Ability to think on feet and use sound judgement within the parameters of company processes.
- Outstanding ability to build strong client relationships and generate positive referrals.
- Ability to solve problems in challenging situations, whilst keeping the customer experience at the forefront.
- Exceptional time management and organisational skills; able to effectively prioritise and handle multiple projects simultaneously to ensure deadlines are met.
- Self-reflective, able to take on feedback with the desire to develop professionally and support UBIQ’s Project Management department.
Application requirements:
- Minimum of 5 years’ experience in Support, Project Management or closely related customer-facing service delivery roles.
- Minimum of 3 years’ experience in web/digital/software environment.
- Demonstrated history of building and maintaining positive client relationships.
- Experience in managing internal delivery teams/contributors.
- Alignment with UBIQ’s company vision to be an outstanding provider of digital marketing services within the sector.
- (Desirable) Experience in working within the Education Sector.
Key information:
- Projects may be based across different time zones, depending on your and the client's location.
- We are open to looking at candidates from the UK, US, International and Middle East.
- Unlimited holidays.
Experience Director in Northampton employer: UBIQ
At UBIQ, we pride ourselves on fostering a vibrant and innovative work culture that encourages creativity and collaboration. As an Experience Director, you will enjoy unlimited holidays and the opportunity to work with a diverse portfolio of clients, all while being part of a supportive team dedicated to professional growth and client satisfaction. Our commitment to employee development and a dynamic work environment makes UBIQ an exceptional employer for those seeking meaningful and rewarding careers in the digital marketing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Experience Director in Northampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Experience Director role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Get social! Follow UBIQ on LinkedIn and engage with their posts. Commenting on their updates shows your interest and can help you get noticed by the hiring team. Plus, it’s a great way to learn more about their culture!
✨Tip Number 3
Prepare for interviews by researching common questions for Experience Directors. Think about how your past experiences align with UBIQ's focus on client satisfaction and data-driven design. We want to see how you can bring that energy to our team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining UBIQ and being part of our dynamic team.
We think you need these skills to ace Experience Director in Northampton
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of fun and energy into your words. Remember, we’re all about being different!
Tailor Your Application:Make sure to tailor your application specifically for the Experience Director role. Highlight your relevant experience in client management and digital platforms, and connect it back to how you can help us provide outstanding client experiences.
Be Clear and Concise:We appreciate clarity, so keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our dynamic team!
How to prepare for a job interview at UBIQ
✨Know Your Clients
Before the interview, research UBIQ and its client base. Understand their unique approach to client satisfaction and how they differentiate themselves in the market. This will help you demonstrate your alignment with their values and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As an Experience Director, clear communication is key. Prepare examples of how you've effectively communicated with clients in the past, especially in challenging situations. Be ready to discuss how you manage stakeholder expectations and build strong relationships.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've solved problems for clients or within a team. Highlight your ability to think on your feet and use sound judgement, as this is crucial for managing client relationships and ensuring satisfaction.
✨Highlight Your Attention to Detail
Given the emphasis on detail in the job description, prepare to discuss how you ensure quality assurance in your work. Share examples of how your meticulous nature has positively impacted project outcomes and client satisfaction.
