At a Glance
- Tasks: Lead and execute UBIQ's event strategy, enhancing customer engagement through impactful events.
- Company: UBIQ transforms school marketing with creative digital experiences and data-driven solutions.
- Benefits: Enjoy remote work flexibility, a competitive salary, and a £10,000 annual bonus.
- Why this job: Join a rapidly growing start-up and make a real impact in school marketing.
- Qualifications: Experience in event management and a degree in events management or related field preferred.
- Other info: Collaborate with a supportive team and enjoy a culture of creativity and growth.
The predicted salary is between 36000 - 60000 £ per year.
Location: Remote (UK-based)
Salary: up to £50,000 + £10,000 annual bonus
Reports to: Head of Marketing
Who are UBIQ?
We’re transforming the way schools market themselves online. UBIQ delivers unique and creative digital experiences, backed by cutting-edge data platforms, to help leading schools across the world grow enrolment, recruitment, and fundraising.
What does this role achieve?
We’re a fully remote start-up growing at a rapid rate—last year, we achieved 83% growth, and we’re looking to do it again. As Events & Customer Engagement Manager, you’ll play a key role in strengthening relationships with both prospective and existing customers through exceptional events and customer experiences.
What are your key deliverables?
Event Management & Strategy
- Own and execute UBIQ’s event strategy, including conferences, webinars, and customer meet-ups.
- Plan and deliver high-impact virtual and in-person events that drive brand awareness and lead generation.
- Work with the Marketing Manager to integrate event content into broader marketing campaigns.
- Manage event logistics, speaker coordination, and post-event follow-up strategies.
Customer Engagement & Advocacy
- Develop and manage customer engagement initiatives that improve retention and satisfaction.
- Create a structured customer advocacy programme, including testimonials, case studies, and referral initiatives.
- Work with the Marketing and Experience teams to ensure seamless customer journey touchpoints.
- Gather customer insights and feedback to inform product and marketing strategies.
Community & Relationship Building
- Build and nurture relationships with key customer stakeholders to enhance brand loyalty.
- Develop and manage a customer community strategy, facilitating meaningful interactions between UBIQ and its users.
- Collaborate with Sales and Marketing to align customer engagement efforts with growth goals.
What are we looking for?
- We’re looking for a proactive, detail-oriented, and customer-focused professional who can take UBIQ’s events and customer engagement strategy to the next level.
- You’ll be responsible for delivering high-impact events that drive brand awareness, lead generation, and customer loyalty.
- You’ll bring expertise in event management, ensuring that UBIQ’s conferences, webinars, and customer events are executed seamlessly.
- Collaboration is essential. You’ll work closely with Marketing, Sales, and Experience teams to ensure events and customer engagement initiatives directly support business growth.
- You’re a natural relationship-builder, passionate about creating engaging experiences for our community of school marketing professionals. You understand the importance of customer advocacy and will develop programmes that strengthen UBIQ’s connection with its customers.
- Experience managing events with a proven history of driving event conversions and customer satisfaction
Desirable
- Degree in events management or other qualification
- Experience within the education industry
Qualities that work at UBIQ
- Highly personable self-starter who works well within a team, driven by new challenges and opportunities.
- Clear communicator; highly articulate, both written and verbally.
- Fast learner with the ability to work across multiple software platforms, and quickly adapt to process changes.
- Extremely high attention to detail and willing to share opinions and ideas even if they go against the grain.
- Outstanding ability to build strong client relationships
- Ability to solve problems in challenging situations, whilst keeping the customer experience at the forefront.
- Exceptional time management and organisational skills; able to effectively prioritise and handle multiple projects simultaneously to ensure deadlines are met.
Our interview process (remote)
- 1st stage initial competency interview with our Head of Marketing
- 2nd stage task presentation delivery – with members of our Senior Leadership team
- 3rd final chat with our Founder
Why join UBIQ?
- A chance to shape and grow an innovative marketing function within a fun, supportive team
- Autonomy and flexibility in a remote-first environment.
- Work on exciting campaigns with real impact on school marketing.
- A strong culture of creativity, proactivity, and growth.
At UBIQ we are an equal opportunities employer, we value diversity and inclusion in our workforce, and encourage all qualified individuals to apply regardless of their background.
Events & Customer Engagement Manager employer: UBIQ
Contact Detail:
UBIQ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Events & Customer Engagement Manager
✨Tip Number 1
Familiarize yourself with UBIQ's mission and values. Understanding how they transform school marketing will help you align your experience with their goals during the interview process.
✨Tip Number 2
Prepare examples of past events you've managed, focusing on how they drove engagement and customer satisfaction. Be ready to discuss specific metrics or outcomes that demonstrate your impact.
✨Tip Number 3
Research current trends in event management and customer engagement within the education sector. Being knowledgeable about industry trends will show your passion and commitment to the role.
✨Tip Number 4
Practice articulating your ideas clearly and confidently. Since communication is key for this role, being able to express your thoughts effectively will set you apart during the interview stages.
We think you need these skills to ace Events & Customer Engagement Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in event management and customer engagement. Use specific examples that demonstrate your ability to drive brand awareness and lead generation.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for creating engaging customer experiences. Mention how your skills align with UBIQ's mission and the specific role of Events & Customer Engagement Manager.
Showcase Your Event Management Skills: In your application, provide concrete examples of past events you have managed. Highlight your role in planning, executing, and following up on these events, and the impact they had on customer satisfaction and retention.
Demonstrate Your Communication Skills: Since clear communication is essential for this role, ensure your application is well-written and free of errors. Use articulate language to convey your ideas and enthusiasm for the position.
How to prepare for a job interview at UBIQ
✨Showcase Your Event Management Skills
Be prepared to discuss your previous experience in managing events, particularly those that drove customer engagement and satisfaction. Highlight specific examples where you successfully executed high-impact events.
✨Demonstrate Customer-Centric Thinking
Since the role focuses on customer engagement, share your strategies for building relationships with customers. Discuss how you've gathered insights and feedback to improve customer experiences in past roles.
✨Prepare for Collaboration Questions
Collaboration is key at UBIQ. Be ready to provide examples of how you've worked with cross-functional teams, such as Marketing and Sales, to achieve common goals. Emphasize your ability to align event strategies with broader marketing campaigns.
✨Exhibit Your Passion for Education
Given the focus on the education industry, express your enthusiasm for transforming school marketing. Share any relevant experiences or insights you have about the education sector and how they can inform your approach to customer engagement.