Events & Customer Engagement Manager

Location: Remote (UK-based)

Salary: up to £50,000 + £10,000 annual bonus

Reports to: Head of Marketing

Who are UBIQ?

We’re transforming the way schools market themselves online. UBIQ delivers unique and creative digital experiences, backed by cutting-edge data platforms, to help leading schools across the world grow enrolment, recruitment, and fundraising.

What does this role achieve?

We’re a fully remote start-up growing at a rapid rate—last year, we achieved 83% growth, and we’re looking to do it again. As Events & Customer Engagement Manager, you’ll play a key role in strengthening relationships with both prospective and existing customers through exceptional events and customer experiences.

What are your key deliverables?

Event Management & Strategy

• Own and execute UBIQ’s event strategy, including conferences, webinars, and customer meet-ups.
• Plan and deliver high-impact virtual and in-person events that drive brand awareness and lead generation.
• Work with the Marketing Manager to integrate event content into broader marketing campaigns.
• Manage event logistics, speaker coordination, and post-event follow-up strategies.

Customer Engagement & Advocacy

• Develop and manage customer engagement initiatives that improve retention and satisfaction.
• Create a structured customer advocacy programme, including testimonials, case studies, and referral initiatives.
• Work with the Marketing and Experience teams to ensure seamless customer journey touchpoints.
• Gather customer insights and feedback to inform product and marketing strategies.

Community & Relationship Building

• Build and nurture relationships with key customer stakeholders to enhance brand loyalty.
• Develop and manage a customer community strategy, facilitating meaningful interactions between UBIQ and its users.
• Collaborate with Sales and Marketing to align customer engagement efforts with growth goals.

What are we looking for?

• We’re looking for a proactive, detail-oriented, and customer-focused professional who can take UBIQ’s events and customer engagement strategy to the next level.
• You’ll be responsible for delivering high-impact events that drive brand awareness, lead generation, and customer loyalty.
• You’ll bring expertise in event management, ensuring that UBIQ’s conferences, webinars, and customer events are executed seamlessly.
• Collaboration is essential. You’ll work closely with Marketing, Sales, and Experience teams to ensure events and customer engagement initiatives directly support business growth.
• You’re a natural relationship-builder, passionate about creating engaging experiences for our community of school marketing professionals. You understand the importance of customer advocacy and will develop programmes that strengthen UBIQ’s connection with its customers.
• Experience managing events with a proven history of driving event conversions and customer satisfaction

Desirable

• Degree in events management or other qualification
• Experience within the education industry

Qualities that work at UBIQ

• Highly personable self-starter who works well within a team, driven by new challenges and opportunities.
• Clear communicator; highly articulate, both written and verbally.
• Fast learner with the ability to work across multiple software platforms, and quickly adapt to process changes.
• Extremely high attention to detail and willing to share opinions and ideas even if they go against the grain.
• Outstanding ability to build strong client relationships
• Ability to solve problems in challenging situations, whilst keeping the customer experience at the forefront.
• Exceptional time management and organisational skills; able to effectively prioritise and handle multiple projects simultaneously to ensure deadlines are met.

Our interview process (remote)

• 1st stage initial competency interview with our Head of Marketing
• 2nd stage task presentation delivery – with members of our Senior Leadership team
• 3rd final chat with our Founder

Why join UBIQ?

• A chance to shape and grow an innovative marketing function within a fun, supportive team
• Autonomy and flexibility in a remote-first environment.
• Work on exciting campaigns with real impact on school marketing.
• A strong culture of creativity, proactivity, and growth.

At UBIQ we are an equal opportunities employer, we value diversity and inclusion in our workforce, and encourage all qualified individuals to apply regardless of their background.