Strategic Relationship Manager in London

Ubeya is the workforce management platform behind some of the world’s biggest moments. From Wembley Stadium to Wimbledon Emirates to Johan Cruyff Arena, when tens of thousands of people show up, Ubeya makes sure everything runs smoothly behind the scenes. We’re a fast-growing B2B2C SaaS company helping global enterprises and staffing agencies plan, manage, and pay large, dynamic workforces with ease. Our platform is used every single day to keep operations agile, teams empowered, and businesses ready to scale.

The name Ubeya is inspired by the Japanese concept of the "Great Room", a space where people come together to solve problems and tackle urgent matters. Collaboration and efficiency are at the heart of everything we do. Our team builds technology with real-world impact, tackling complex challenges at scale, and turning ideas into solutions that make a difference for thousands of users worldwide.

We are seeking a high-impact Senior Customer Success Manager to join our UK team. In this role, you will be a trusted advisor and ambassador of change, helping our most strategic customers transform their workplaces. You will act as the architect between our clients' operational workflows and the Ubeya platform, ensuring their internal business processes are seamlessly integrated to drive long-term adoption, scalability, and ROI.

What You'll Do

• Serve as a Strategic Partner to our UK Enterprise and Mid-Market Clients, acting as a trusted advisor, comprehensively understanding their business objectives and effectively communicating the value of our solutions.
• Lead Executive Business Reviews (EBRs) to demonstrate delivered value and establish alignment on future strategic priorities.
• Drive expansion into new markets and industries by identifying opportunities for account growth or upsell opportunities within your portfolio and executing strategies to increase Ubeya's footprint across the UK.
• Proactively identify and execute upsell and cross-sell opportunities to drive revenue growth while maintaining a relentless focus on net retention.
• Position Ubeya as an essential part of daily operations by aligning our solutions to client business goals, ensuring the platform is configured to mirror their internal processes perfectly.
• Build and maintain deep relationships with key stakeholders and the C-suite, ensuring Ubeya remains central to their decision-making processes.
• Provide personalized training and support to ensure clients maximize the platform’s potential and stay up to date with new features.
• Monitor client satisfaction and account health through data-driven analysis; collaborate with Sales, Product, and Support teams to deliver a seamless customer experience.

What We’re Looking For

• 5+ years in Customer Success with a focus on UK Enterprise Clients, owning a book of business with a proven track record of meeting net retention and growth targets.
• Strong work ethic and integrity, with executive project management skills and the ability to communicate effectively across the C-suite.
• A passion for mastering product functionality and experience working with Salesforce and web-based technologies to solve business challenges.
• Thrive in a fast‑paced, high‑growth environment by acting as an "ambassador of change." This dynamic role requires a versatile individual who can touch the platform in various ways and wear multiple hats to achieve success.
• Experience with UK Enterprise-level accounts or a background in HR/HRM/Workforce Management is a significant advantage.

Our Secret Ingredient

• Customer-Centric: We evolve rapidly to meet clients’ needs, ensuring they always have the latest tools for success.
• Innovative & Excellent: Innovation drives us. We push boundaries to reimagine staffing and workforce management.
• Empowered & Collaborative: Ubeya connects businesses, workers, and staffing firms for seamless teamwork and growth.