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- Tasks: Champion merchant partners and optimise their experience with Uber Eats.
- Company: Join the dynamic team at Uber Eats, a leader in food delivery.
- Benefits: Competitive salary, flexible working hours, and opportunities for growth.
- Why this job: Make a real impact on the restaurant experience and drive innovation.
- Qualifications: Degree in Business or related field; 3-5 years in Strategy or Operations.
- Other info: Fast-paced environment with collaborative teams and exciting projects.
The predicted salary is between 36000 - 60000 £ per year.
About The Role
Uber Eats is looking to grow the Merchant Operations team in the UK. The mission of the Operations team is simple: make Uber Eats the preferred delivery platform for merchants, couriers and eaters in all cities and towns we operate across the region.
With this role within the Merchant Operations team, your core mission will be to champion our merchant partners. You\’ll dive deep into their entire journey – from the moment an order pings on their tablet, to the food preparation, all the way to the customer\’s feedback. You will not only streamline and improve critical operations for Uber Eats merchants; but also shape the roadmap of future merchant product solutions. With a direct impact on the efficiency and effectiveness of our merchant processes, you will drive initiatives aimed at optimising merchant experience and operational excellence across the merchant base. This role will require you to drive product launches, structure experiments and manage an ever-changing product suite.
This is not a one-person task, though, and to achieve success, you will collaborate with other local and regional operations teams, product, legal, and, most importantly, with our commercial teams, who represent the needs and wants of our Merchant Partners.
What You\’ll Do
- Find and fix friction in the restaurant experience: order accuracy, on-time preparation, clear communications, refunds, and disputes.
- Lead cross-functional projects with Product, Legal, Marketing, Sales, and Operations to improve our restaurant tools and offerings.
- Build models, dashboards, and experiments to size opportunities, validate solutions, and guide prioritisation.
- Work in a fast-paced environment while ensuring projects continue progressing to completion despite ambiguous conditions and tight deadlines.
- Report performance and insights to leadership; codify playbooks that raise the bar for operational excellence.
Basic Qualifications
- Bachelor or advanced degree in Business, Economics, Business Analytics, Engineering, Computer Science, Supply Chain or equivalent (or relevant professional experience to showcase aptitude)
- 3 to 5 years of relevant experience within a Strategy or Operations position (e.g. Operations, Consulting, Investment Banking, Corporate Strategy, Sales Operations, Product Management/ Operations), having managed diverse stakeholders and demonstrated an ability to adapt to a fast-moving working environment.
- Strong operational and process-oriented mindset essential for understanding and optimising complex processes
- Excellent verbal and written communication. You can craft a compelling business case and pitch it to senior leaders, confidently telling a data-backed story that helps secure buy-in.
- You are confident in managing and delivering end-to-end projects with autonomy and are comfortable with short-term priority shifts.
- Ability to think strategically and implement long-term plans while maintaining attention to detail and managing day-to-day operations
Preferred Qualifications
- Prior experience in Marketplace or Restaurant Operations
- Strong interpersonal skills with the ability to work effectively across multiple teams and stakeholders in a fast-paced, cross-functional environment.
- Open, curious, and eager to learn – you are interested in all things and can build up skills and knowledge fast to become a recognised subject matter expert amongst your peers.
- Data analytics and technical skills: Advanced Spreadsheet modelling (Excel/ Google Sheet)
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Strategy & Operations Manager, Uber Eats - UK employer: Uber
Contact Detail:
Uber Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategy & Operations Manager, Uber Eats - UK
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Uber Eats. A friendly chat can open doors that a CV just can't. Use LinkedIn to connect and don't be shy about asking for informational interviews.
✨Tip Number 2
Prepare for the interview by diving deep into Uber Eats' operations. Understand their challenges and think of solutions you could bring to the table. Show them you're not just another candidate; you're someone who can make a real impact!
✨Tip Number 3
Practice your storytelling skills! When discussing your experience, frame it in a way that highlights your problem-solving abilities and how you've driven results in past roles. Make it relatable to the role you're applying for.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in being part of the Uber Eats team. Let's get you that dream job!
We think you need these skills to ace Strategy & Operations Manager, Uber Eats - UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Strategy & Operations Manager. Highlight your relevant experience in operations and strategy, and don’t forget to showcase any projects where you’ve improved processes or worked cross-functionally.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for Uber Eats. Share specific examples of how you've tackled challenges in previous roles, especially those that align with our mission to enhance the merchant experience.
Showcase Your Data Skills: Since data analytics is key for this role, make sure to mention any experience you have with data modelling or using tools like Excel or Google Sheets. We want to see how you can leverage data to drive decisions and improvements.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Uber
✨Know Your Merchant Journey
Dive deep into the merchant experience that Uber Eats offers. Understand the entire process from order placement to customer feedback. This will help you demonstrate your knowledge and show how you can improve their journey during the interview.
✨Showcase Your Cross-Functional Skills
Be ready to discuss your experience working with diverse teams like Product, Legal, and Marketing. Prepare examples of past projects where you successfully collaborated across functions, as this role heavily relies on teamwork.
✨Data-Driven Storytelling
Brush up on your data analytics skills and be prepared to present a compelling business case. Use data to back up your points and show how you can drive operational excellence. Practice explaining complex data in simple terms.
✨Adaptability is Key
This role requires managing shifting priorities in a fast-paced environment. Think of examples from your past where you successfully adapted to changes and kept projects on track. Highlight your ability to thrive under pressure.
