Sr Strategic Account Manager, Uber Direct

As a Sr Strategic Account Manager for Uber Direct, you will be responsible for driving long-term commercial relationships with key accounts. You will collaborate with brands to help them grow their business sustainably while delivering the best experience to our users, with the goal of making Uber Eats their most loved delivery platform.

What You Will Do

• Build long-term relationships with key accounts: Develop meaningful relationships with key stakeholders by focusing on building trust, crafting, and executing successful joint business plans.

• Monitor and analyze performance: Perform a broad range of financial, quantitative, and qualitative analyses to continuously improve the reliability of orders and capture additional value. Look for ways to achieve and exceed monthly goals (financial and qualitative). Present and report key results to partners, internally and externally.

• Improve Uber Direct operations: Identify opportunities for improving our operations with key Merchants, couriers, and end-consumers. Analyze the data in detail to come up with initiatives that will have the greatest impact. Have a pragmatic and hands-on approach to implementing quick wins while building more sustainable solutions.

• Contribute to Uber Direct offering improvement: Act as an ambassador of Uber’s mission, brand, and product – being a problem solver for partners and team. Identify ways to develop further Uber Direct offering to answer partners’ needs., Joining Uber means being part of a team that’s building the future of mobility and food delivery. You will be surrounded by a diverse team that thrives on tackling challenges and creating solutions. At Uber, we support your overall well-being and provide comprehensive benefits to help you thrive in both your personal and professional life. Learn more about our benefits .

Uber’s values, such as "Go Get It", "Trip Obsessed", and "Build with Heart", ensure that you will be part of a dynamic environment where safety, diversity, and collaboration are paramount .

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran Status, or any other characteristic protected by law.

• Analytical skills: Comfortable with data analysis, Excel, and presenting findings and recommendations. Data-driven decision-making mentality and sound business judgment through strong analytical thinking.

• Commercial acumen: Understanding of how businesses and organizations work and how to navigate a partner’s business.

• Communication: Excellent communication skills and the ability to manage diverse stakeholders across businesses and levels.

• Stakeholder management: Experience working with cross-functional stakeholders, e.g., commercial, analytics, technical, and legal teams.

Preferred Qualifications

• Project management: Able to create meticulously detailed execution plans for large-scale projects (e.g., launching a new product, onboarding a major enterprise) and then deliver them to plan regardless of any surprises or ambiguity along the way.

• Highly autonomous, self-starter, comfortable with ambiguity: Able to come up with new ideas and execute them autonomously.

• Experience in developing and optimizing business processes: Ability to take big picture ideas and projects and break them into actionable steps with ambitious targets for completion.

• Autonomous with SQL.