Sr. Growth Strategy Manager - Uber Direct (OFD)

About the Role

Uber Eats is an on-demand app and website that helps bring millions of people around the world the things they want, at the tap of a button. We partner with over 46,000 restaurants and merchants in more than 330 cities across the UK and Ireland. From specialty local favourites to national brand names, groceries to household essentials and more, Uber Eats has what you want when you want it—with an average delivery time of 30 minutes. Uber Direct is our Delivery-as-a-Service product, enabling restaurants, grocers, and retailers to unlock last mile delivery for their customers via their app or website by utilising our network of delivery partners.

As a Senior Growth Strategy Manager , you will be responsible for driving long-term commercial relationships with restaurants in the UK for Uber Direct. You will collaborate with brands to help them grow their business sustainably while delivering the best experience to our users. This role requires relationship and stakeholder management, business strategy, operational excellence, and problem solving. You should be comfortable in an \”all hands on deck\” environment, love solving problems, thrive in a startup culture, and be passionate about our product and partners.

What You Will Do

• Build and maintain strong relationships with our merchants.
• Act as the primary owner of our merchants\’ health, monitor performance, and provide tangible recommendations to improve customer satisfaction (e.g., reliability, E2E time, user experience).
• Proactively engage with merchants to ensure their satisfaction and success.
• Advocate for merchants\’ needs in product development and service improvements. Coordinate with internal teams (e.g., product, operations) to address customer concerns or issues.
• Identify potential issues before they escalate.
• Monitor relevant merchant metrics, account health, product usage, adoption rates, customer goals, and outcomes.
• Conduct regular account reviews (e.g., Quarterly Business Reviews) with Account Managers.
• Present on product value and ROI to stakeholders.
• Identify opportunities for account expansion and recommend growth best practices.
• Support the sales team in securing renewals and upgrades.

Basic Qualifications

• 5+ years of customer or client-facing experience, ideally in account management or consulting, with a track record of setting and achieving business targets.
• Analytical skills: Comfortable with SQL, data analysis, Excel, and presenting findings and recommendations. Data-driven decision making and sound business judgment.
• Commercial acumen: Understanding how businesses operate and how to navigate partner organizations.
• Communication: Excellent skills and ability to manage diverse stakeholders across levels and functions.
• Project management: Ability to create detailed execution plans for large-scale projects and deliver them on time despite surprises or ambiguity.
• Stakeholder management: Experience working with cross-functional teams (e.g., commercial, analytics, technical, legal).
• Highly autonomous, self-starter, comfortable with ambiguity: Able to generate and execute new ideas independently.

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