At a Glance
- Tasks: Drive operational excellence and enhance partner performance for top restaurant brands.
- Company: Join Uber Eats, a leading delivery platform with a dynamic team.
- Benefits: Competitive salary, career growth opportunities, and a vibrant work culture.
- Other info: Fast-paced environment where your insights shape the future of food delivery.
- Why this job: Make a real impact by building strong partnerships and driving growth.
- Qualifications: 5+ years in analytical roles, client-facing experience, and SQL proficiency.
The predicted salary is between 60000 - 80000 € per year.
About The Role
The Enterprise team owns the largest and most recognizable restaurant brands in the country, from local favourites like Rosa’s Thai and Honest Burgers to national staples like Pret and KFC. The Partner Success & Operations Manager is a critical role that ensures the success and satisfaction of our most important and largest Strategic partners across the UK. Working closely with Account Managers, you will have a strong operational focus, leveraging analytical skills and data‑driven insights to enhance partner performance, streamline operational processes and maintain Uber Eats as the preferred delivery platform for our strategic partners. This role demands a combination of operational excellence, analytical rigor, relationship management, strategic thinking and proactive problem‑solving. You will play a vital role in analysing performance metrics, driving continuous improvement and identifying growth opportunities to build lasting and mutually beneficial partnerships.
What You Will Do
- Operational Excellence: Drive improvement in key operational metrics, enhancing reliability and efficiency for partner operations and the Uber Eats platform.
- Data‑Driven Insights: Continuously monitor and analyse key partner performance metrics, adoption patterns and product usage trends to deliver compelling presentations demonstrating value and ROI.
- Account Reviews: Conduct structured and regular account reviews, including Quarterly Business Reviews (QBRs), to assess partner performance, share strategic insights and align on future objectives.
- Customer Advocacy: Serve as the primary advocate for customer needs, actively coordinating with internal teams to promptly resolve merchant pain points and implement product and service enhancements.
- Relationship Management: Proactively build and nurture strong relationships with customers to ensure consistent satisfaction and long‑term success.
- Growth Strategy: Identify and pursue opportunities for account growth, recommending tailored products or services, and actively supporting sales efforts to secure renewals and expand partnerships.
What You Will Need
- 5+ years experience in a highly analytical commercial role.
- Client‑facing experience at executive levels.
- Proficient in using SQL to extract insights and analyse data effectively.
- Expertise in operational excellence and analytics, with experience presenting data‑driven insights at an executive level.
- A strong background with data and data analysis, making data‑led decisions and using sound business judgement.
- Strong executive presence and communication skills (verbal and written), capable of articulating complex data insights clearly and effectively.
- Speed, resourcefulness and go‑getter attitude. This team moves fast and always operates in new spaces. Willingness to hustle, roll up sleeves and get in the weeds with our highest‑value partners.
Senior Partner Insights Manager (Strategic Accounts) - Uber Eats, UK employer: Uber
Uber Eats is an exceptional employer that champions a dynamic and inclusive work culture, fostering collaboration and innovation among its teams. As a Senior Partner Insights Manager, you will benefit from unparalleled growth opportunities within a fast-paced environment, working with some of the UK's most iconic restaurant brands. With a strong emphasis on data-driven decision-making and operational excellence, Uber Eats empowers its employees to make a meaningful impact while enjoying a supportive atmosphere that values both professional development and personal well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Partner Insights Manager (Strategic Accounts) - Uber Eats, UK
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Uber Eats on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Uber Eats' operations and partner success stories. Show us you understand the business and can bring valuable insights to the table. We love candidates who are genuinely interested!
✨Tip Number 3
Practice your data storytelling skills! Be ready to discuss how you've used data to drive decisions in past roles. We want to see how you can turn numbers into actionable insights that benefit our partners.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. It shows us you're proactive and genuinely interested in joining the team.
We think you need these skills to ace Senior Partner Insights Manager (Strategic Accounts) - Uber Eats, UK
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Partner Insights Manager role. Highlight your analytical skills and experience in relationship management, as these are key for us at Uber Eats.
Showcase Your Data Skills:Since this role requires a strong background in data analysis, don’t forget to mention your proficiency in SQL and any relevant projects where you’ve used data to drive insights. We love seeing how you’ve made data-led decisions!
Demonstrate Operational Excellence:Share examples of how you've improved operational metrics in previous roles. We’re looking for someone who can enhance partner operations, so any specific achievements in this area will definitely catch our eye.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Uber
✨Know Your Numbers
Make sure you brush up on your analytical skills and SQL knowledge. Be prepared to discuss specific metrics you've worked with in the past, how you extracted insights, and the impact those insights had on partner performance. This will show that you can leverage data effectively.
✨Showcase Your Relationship Management Skills
Think of examples where you've successfully built and maintained relationships with clients or partners. Be ready to share how you’ve navigated challenges and turned them into opportunities for growth. This role is all about nurturing partnerships, so highlight your experience in this area.
✨Prepare for Operational Excellence Questions
Expect questions around improving operational metrics and streamlining processes. Have a few examples ready that demonstrate your ability to drive efficiency and reliability in operations. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be a Problem Solver
This role requires proactive problem-solving skills. Think of instances where you've identified issues and implemented solutions that benefited your partners. Be prepared to discuss your thought process and how you approach challenges, as this will showcase your strategic thinking abilities.
