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For Companies At a Glance
- Tasks: Manage restaurant accounts, drive growth, and enhance user experience on Uber Eats.
- Company: Join Uber, a leading platform revolutionising food delivery in the UK.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration.
- Why this job: Be part of a fast-paced team, solving real problems and making an impact.
- Qualifications: Fluent in Mandarin and English, with 1-2 years in a client-facing role.
- Other info: Ideal for those who thrive in startup culture and love building partnerships.
The predicted salary is between 36000 - 60000 £ per year.
Restaurant Account Manager (Mandarin Speaking)
Join to apply for the Restaurant Account Manager (Mandarin Speaking) role at Uber
Restaurant Account Manager (Mandarin Speaking)
Join to apply for the Restaurant Account Manager (Mandarin Speaking) role at Uber
About The Role
This role sits within the UK SMB team and is responsible for driving Uber Eats\’ long-term commercial relationships with some of our top local favorite brands across the Chinese Category restaurants in the UK! As the Commercial Account Manager, you\’ll be managing a portfolio of accounts (50% of them will be Chinese Category, 50% will be non-Chinese Category) collaborating with partners to help them grow their business sustainably, whilst delivering the best experience to our users, with the goal of making Uber Eats their most loved delivery platform.
About The Role
This role sits within the UK SMB team and is responsible for driving Uber Eats\’ long-term commercial relationships with some of our top local favorite brands across the Chinese Category restaurants in the UK! As the Commercial Account Manager, you\’ll be managing a portfolio of accounts (50% of them will be Chinese Category, 50% will be non-Chinese Category) collaborating with partners to help them grow their business sustainably, whilst delivering the best experience to our users, with the goal of making Uber Eats their most loved delivery platform.
This role calls for a combination of relationship management, commercial acumen, operational excellence and problem solving. You should be comfortable in an all hand on deck\” environment, love solving problems, thrive in a start up culture, and above all be passionate about our restaurant partners. There will be no shortage of challenges and opportunities to throw yourself into!
What You\’ll Do
- Manage a portfolio of restaurants across different Chinese Category in the UK and be responsible for its growth and profitability
- Commercial Management: Lead commercial discussions with merchants to build sustainable long-term partnerships.
- Growth: Develop strategies in conjunction with your partners to help grow their businesses (e.g. effective marketing plans, menu optimisations, operational improvements etc.)
- Build effective outreach strategies: Establish and proactively maintain communication channels with merchant partners via email, phone, and face-to-face meetings
- Work with the manager to build scalable processes and standardize best-practices to grow mid-sized SMB accounts at scale
- Track WoW rhythm of the business, and identified the hidden business signals
- Operational Improvement: Drive forward operational improvement with your partners to ensure that together we are delivering the best experience to Uber Eats users and couriers – whether that\’s making sure they received what they ordered, or they\’re receiving it when they expect it.
- Analysis: Quantify everything you do. Utilise data-driven decision making to understand the performance of initiatives to ensure you are effectively prioritising and developing strategies for your portfolio of accounts.
- Improve tools and processes: Use your analytical ability combined with operational rigour to identify gaps in our current processes and build tools to drive forward partnership KPIs and maximise your impact
- Partner with internal teams: Work closely with stakeholders in internal teams (e.g. Central Operations, Community Operations) to solve problems and ensure that feedback received is utilised in improving our product and operations.
What You\’ll Need
- Fluency in Mandarin and Professional Working proficiency in English
- Minimum 1-2 years in a client-facing role or relevant commercial position with selling experience
- Proficiency using G-suite (particularly G-sheet) or Excel
- Confident in making data-led decisions and using sound business judgment
- Strong communication skills (verbal and written)
- Speed, resourcefulness, and go-getter attitude. This team moves fast and always operates in new spaces
- Willingness to hustle, roll up sleeves, and get in the weeds with our highest value partners
- Competitiveness and persistence to grow their accounts and hit targets
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Business Development
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Industries
Internet Marketplace Platforms
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Restaurant Account Manager (Mandarin Speaking) employer: Uber
Contact Detail:
Uber Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Account Manager (Mandarin Speaking)
✨Tip Number 1
Familiarise yourself with the Chinese restaurant landscape in the UK. Understanding the key players, trends, and challenges in this market will help you engage more effectively with potential partners during interviews.
✨Tip Number 2
Brush up on your Mandarin communication skills, especially in a business context. Being able to demonstrate fluency and confidence in both Mandarin and English will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully managed client relationships or driven growth in previous roles. Be ready to discuss specific strategies you've implemented that led to measurable results.
✨Tip Number 4
Showcase your analytical skills by being prepared to discuss how you use data to inform decisions. Think of instances where you've used data to improve processes or drive business outcomes, as this aligns with the role's requirements.
We think you need these skills to ace Restaurant Account Manager (Mandarin Speaking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client-facing roles and any commercial positions. Emphasise your fluency in Mandarin and professional proficiency in English, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the restaurant industry and your understanding of the challenges faced by restaurant partners. Mention specific strategies you would implement to help grow their businesses.
Showcase Data-Driven Decision Making: Provide examples in your application that demonstrate your ability to make data-led decisions. Highlight any experience you have with G-suite or Excel, particularly in analysing performance metrics.
Highlight Communication Skills: Since strong communication skills are essential for this role, include examples of how you've successfully managed relationships with clients or partners in the past. This could be through email, phone, or face-to-face interactions.
How to prepare for a job interview at Uber
✨Showcase Your Mandarin Skills
Since this role requires fluency in Mandarin, be prepared to demonstrate your language skills during the interview. You might be asked to conduct part of the conversation in Mandarin, so practice common phrases and industry-specific vocabulary to impress your interviewers.
✨Highlight Your Client-Facing Experience
Make sure to discuss your previous experience in client-facing roles. Share specific examples of how you've successfully managed relationships and driven growth for your clients, especially in a fast-paced environment like Uber Eats.
✨Prepare Data-Driven Examples
As the role involves making data-led decisions, come prepared with examples of how you've used data to inform your strategies in past positions. Be ready to discuss the tools you used, the insights you gained, and the impact on your accounts.
✨Demonstrate Problem-Solving Skills
The interviewers will be looking for your ability to solve problems effectively. Prepare to discuss challenges you've faced in previous roles and how you approached them. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
