Partner Success & Operations Manager - National Enterprise Accounts

Partner Success & Operations Manager – National Enterprise Accounts

Join to apply for the Partner Success & Operations Manager – National Enterprise Accounts role at Uber

Partner Success & Operations Manager – National Enterprise Accounts

6 days ago Be among the first 25 applicants

Join to apply for the Partner Success & Operations Manager – National Enterprise Accounts role at Uber

Get AI-powered advice on this job and more exclusive features.

About The Role
Uber Eats UK is seeking a Partner Success & Operations Manager to ensure the success and satisfaction of our most important and largest Enterprise Partners across the UK. Working closely with Account Managers, you will have a strong operational focus, leveraging analytical skills and data-driven insights to enhance partner performance, streamline operational processes, and maintain Uber Eats as the preferred delivery platform for our strategic partners.

About The Role
Uber Eats UK is seeking a Partner Success & Operations Manager to ensure the success and satisfaction of our most important and largest Enterprise Partners across the UK. Working closely with Account Managers, you will have a strong operational focus, leveraging analytical skills and data-driven insights to enhance partner performance, streamline operational processes, and maintain Uber Eats as the preferred delivery platform for our strategic partners.
This role demands a combination of operational excellence, analytical rigor, relationship management, strategic thinking, and proactive problem-solving. You will play a vital role in analyzing performance metrics, driving continuous improvement, and identifying growth opportunities to build lasting and mutually beneficial partnerships.
What You Will Do

• Operational Excellence: Drive improvement in key operational metrics, enhancing the reliability and efficiency of both partner operations and the Uber Eats platform.
• Data-Driven Insights: Continuously monitor and analyze key partner performance metrics, adoption patterns, and product usage trends to deliver compelling presentations demonstrating value and ROI.
• Account Reviews: Conduct structured and regular account reviews, including Quarterly Business Reviews (QBRs), to assess partner performance, share strategic insights, and align on future objectives.
• Customer Advocacy: Serve as the primary advocate for customer needs, actively coordinating with internal teams to promptly resolve merchant\’s pain points and implement product and service enhancements.
• Relationship Management: Proactively build and nurture strong relationships with customers to ensure consistent satisfaction and long-term success.
• Growth Strategy: Identify and pursue opportunities for account growth, recommending tailored products or services, and actively supporting sales efforts to secure renewals and expand partnerships.

What you will need

• Experience in highly analytical commercial role.
• Client-facing experience at executive levels.
• Proficient in using SQL to extract insights and analyze data effectively.
• Expertise in operational excellence and analytics, with experience presenting data-driven insights at an executive level.
• A strong background with data and data analysis, making data-led decisions and using sound business judgement.
• Strong executive presence and communication skills (verbal and written), capable of articulating complex data insights clearly and effectively.
• Speed, resourcefulness, and go-getter attitude. This team moves fast and always operates in new spaces
• Willingness to hustle, roll up sleeves, and get in the weeds with our highest value partners!
• Experience in the technology or food delivery industry

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Internet Marketplace Platforms

Referrals increase your chances of interviewing at Uber by 2x

Get notified about new National Operations Manager jobs in London, England, United Kingdom .

London, England, United Kingdom 1 month ago

London, England, United Kingdom 6 days ago

London, England, United Kingdom 2 weeks ago

Customer Success Manager (Fluency in French + Additional EU Language is a plus)

London, England, United Kingdom 3 weeks ago

Uxbridge, England, United Kingdom 3 days ago

London, England, United Kingdom 1 day ago

Sr Manager, Digital Experience GenAI Platforms Operations

Slough, England, United Kingdom 3 days ago

Operations Manager London – Soft Services (cleaning/security)

Senior Regional Health Manager, Amazon Operations UK, Health and Safety

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 month ago

Senior Corporate Governance Operations Manager

London, England, United Kingdom 2 days ago

Cyber Security Operations Advisory – Senior Manager

London, England, United Kingdom 10 hours ago

Platform Operations Senior Infrastructure Manager. Energy/ Commodities Trading. £125,000-£135,000 + Discretionary Bonus and Benefits. Hybrid 3 Days a week in Central London office.

Greater London, England, United Kingdom 11 hours ago

London, England, United Kingdom 6 days ago

Wealth and Asset Management Senior Manager – FS Ops

London, England, United Kingdom 2 weeks ago

Greater London, England, United Kingdom 5 hours ago

Hemel Hempstead, England, United Kingdom 14 hours ago

Senior Regulatory Operational Capability Manager

London, England, United Kingdom 2 days ago

Senior Research Program Manager, Quantitative Operations EMEA

London, England, United Kingdom 3 days ago

London, England, United Kingdom 6 days ago

Purfleet, England, United Kingdom 2 weeks ago

Senior Strategy & Operations Manager (Cross Platform Growth – Consumer Growth), Delivery – UK&I

London, England, United Kingdom 1 week ago

M&A Operations – Mergers & Acquisitions Integration – Senior Manager

London, England, United Kingdom 2 days ago

Senior Manager, Operational Resilience (Remote)

London, England, United Kingdom 2 weeks ago

GM of Payment Operations & Shipping (Senior Director)

London, England, United Kingdom 2 weeks ago

Senior Operations Manager (Support Services)

London, England, United Kingdom 6 days ago

London, England, United Kingdom 38 minutes ago

Sr. Private Marketplace Operations Manager, Supply Desk

London, England, United Kingdom 13 hours ago

Slough, England, United Kingdom £55,000.00-£65,000.00 6 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr