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For Companies At a Glance
- Tasks: Drive partner success through data analysis and operational excellence.
- Company: Join Uber Eats, a leader in food delivery with iconic restaurant partners.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Why this job: Make a real impact by enhancing partnerships and driving growth.
- Qualifications: Analytical skills, client-facing experience, and proficiency in SQL required.
- Other info: Fast-paced team culture with a focus on collaboration and innovation.
The predicted salary is between 36000 - 60000 £ per year.
About the Role
The Enterprise team owns the largest and most recognisable restaurant brands in the country, from local favourites like Rosa’s Thai and Honest Burgers, to national staples like Pret and KFC. The Partner Success & Operations Manager is a critical role to ensure the success and satisfaction of our most important and largest Strategic partners across the UK. Working closely with Account Managers, you will have a strong operational focus, leveraging analytical skills and data-driven insights to enhance partner performance, streamline operational processes, and maintain Uber Eats as the preferred delivery platform for our strategic partners. This role demands a combination of operational excellence, analytical rigour, relationship management, strategic thinking, and proactive problem-solving. You will play a vital role in analysing performance metrics, driving continuous improvement, and identifying growth opportunities to build lasting and mutually beneficial partnerships.
What you will do
- Operational Excellence: Drive improvement in key operational metrics, enhancing the reliability and efficiency of both partner operations and the Uber Eats platform.
- Data-Driven Insights: Continuously monitor and analyse key partner performance metrics, adoption patterns, and product usage trends to deliver compelling presentations demonstrating value and ROI.
- Account Reviews: Conduct structured and regular account reviews, including Quarterly Business Reviews (QBRs), to assess partner performance, share strategic insights, and align on future objectives.
- Customer Advocacy: Serve as the primary advocate for customer needs, actively coordinating with internal teams to promptly resolve merchant’s pain points and implement product and service enhancements.
- Relationship Management: Proactively build and nurture strong relationships with customers to ensure consistent satisfaction and long-term success.
- Growth Strategy: Identify and pursue opportunities for account growth, recommending tailored products or services, and actively supporting sales efforts to secure renewals and expand partnerships.
What you will need
- Experience in highly analytical commercial role.
- Client-facing experience at executive levels.
- Proficient in using SQL to extract insights and analyze data effectively.
- Expertise in operational excellence and analytics, with experience presenting data-driven insights at an executive level.
- A strong background with data and data analysis, making data-led decisions and using sound business judgement.
- Strong executive presence and communication skills (verbal and written), capable of articulating complex data insights clearly and effectively.
- Speed, resourcefulness, and go-getter attitude. This team moves fast and always operates in new spaces.
- Willingness to hustle, roll up sleeves, and get in the weeds with our highest value partners.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.
Partner Success Manager (Growth Operations) - Uber Eats, UK employer: Uber
Contact Detail:
Uber Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partner Success Manager (Growth Operations) - Uber Eats, UK
✨Tip Number 1
Get to know the company inside out! Research Uber Eats, their mission, and their partners. This will help you tailor your conversations and show that you're genuinely interested in their success.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to referrals.
✨Tip Number 3
Prepare for interviews by practising your data analysis skills. Be ready to discuss how you've used data to drive decisions in past roles. Show them you can bring that analytical edge to the Partner Success Manager position!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Uber Eats.
We think you need these skills to ace Partner Success Manager (Growth Operations) - Uber Eats, UK
Some tips for your application 🫡
Show Off Your Analytical Skills: Make sure to highlight your experience in analytical roles. We want to see how you've used data to drive decisions and improve operations. Share specific examples that demonstrate your ability to analyse performance metrics and present insights effectively.
Tailor Your Application: Don’t just send a generic application! We love it when candidates take the time to tailor their CV and cover letter to the role. Mention specific experiences that align with the Partner Success Manager position and show us why you’re the perfect fit for Uber Eats.
Emphasise Relationship Management: This role is all about building strong relationships, so make sure to showcase your client-facing experience. Tell us about times when you’ve successfully managed relationships at an executive level and how you’ve advocated for customer needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team and ready to hustle!
How to prepare for a job interview at Uber
✨Know Your Numbers
As a Partner Success Manager, you'll need to demonstrate your analytical skills. Brush up on key performance metrics relevant to Uber Eats and be ready to discuss how you've used data to drive improvements in past roles. Prepare specific examples where your insights led to tangible results.
✨Showcase Your Relationship Skills
This role is all about building strong partnerships. Think of times when you've successfully managed client relationships or resolved conflicts. Be prepared to share these stories, highlighting your communication skills and ability to advocate for customer needs.
✨Prepare for Operational Excellence Questions
Expect questions around operational processes and efficiency. Familiarise yourself with best practices in operational excellence and be ready to discuss how you've implemented these in previous roles. Use the STAR method to structure your answers effectively.
✨Demonstrate Your Go-Getter Attitude
Uber Eats values speed and resourcefulness. Be ready to share examples that showcase your proactive problem-solving skills and willingness to roll up your sleeves. Highlight situations where you took initiative to drive growth or improve processes, showing that you're not afraid to hustle.
