Marketplace Operations Manager, Retail

About The Role
We are looking for a strategic, data-driven and execution-oriented Operations Manager to join our UK Operations team within the Groceries & Retail business. In this role, you will lead critical initiatives that directly impact marketplace performance, operational reliability, and product enablement You will own complex cross-functional projects to drive operational excellence and deliver an exceptional experience for courier, customer and merchant experience. The role requires deep problem-solving, comfort navigating ambiguity, and the ability to drive cross-functional alignment with stakeholders across Product, Courier Ops, Safety, Commercial, and Central Ops teams.
What You\’ll Do

• Monitor and improve grocery delivery performance by owning key operational levers. You\’ll need to move fast, troubleshoot issues in real time, and balance the needs of couriers, customers, and merchants.
• Lead the rollout of new product features, working closely with product and commercial teams to ensure successful adoption.
• Act as the voice of the UK Retail business in global product development, translating operational needs into clear feedback and helping shape what gets built.
• Partner with cross-functional teams (Product, Engineering, Commercial, and other Operations teams) to deliver initiatives that improve delivery quality and efficiency.
• Build data-informed business cases by diving deep into large datasets using SQL to identify trends, diagnose performance issues, and guide strategic decision-making.

How you\’ll spend your time

• 30%: Operational performance monitoring and issue resolution
• 25%: Driving feature rollouts and adoption
• 20%: Cross-functional collaboration and stakeholder engagement
• 15%: Data analysis and SQL deep dives
• 10%: Business case building and strategic influence

Basic qualifications

• Bachelor\’s degree in a quantitative field (e.g., STEM, Economics) or equivalent practical experience
• 3+ years of experience in operations, analytics, or product, ideally in tech, logistics, or strategy consulting
• Proficiency in SQL to extract and analyze large, complex datasets
• Strong business acumen and ability to craft data-backed recommendations
• Clear and effective communication skills, both written and verbal, with comfort presenting to stakeholders

Preferred qualifications

• Experience using Python for data manipulation and statistical analysis
• Track record of working across highly cross-functional teams, including Product, Engineering, Legal, and Finance
• Comfortable navigating ambiguity and pushing forward when priorities shift
• Ability to influence without authority and advocate for operational realities in technical discussions

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