Marketplace Operations and Strategy Manager

About the Role

The UK Marketplace team's mission is to ensure that customers in the UK have a reliable, affordable and convenient service at all times in all places. This is a hugely challenging task that requires our brightest minds to solve complex product and operational challenges. We use data to inform everything we do, including identifying and executing initiatives to improve performance and health of the marketplace, optimising product pricing, deploying incentives and promotions, launching new product features and pricing technology. This role will focus on core pricing and marketplace health monitoring, but you will have the opportunity to work across various projects and own core business processes, according to business priorities.

What the Candidate Will Do:

• You will own core business processes and deliver projects that improve marketplace efficiency and rider experience by assessing how best to adjust various system levers.
• You will manage and deliver multiple projects, alongside delivering regular business performance monitoring and reporting, executing in a constantly changing, complex environment.
• You will use data analysis, business modelling and experimentation, applying your strong business acumen, to understand business and product performance and identify issues/opportunities and solutions to improve marketplace efficiency and performance.
• You will engage with a number of functions across the business to gather inputs and present your proposals to ensure proposed solutions balance multiple business objectives and to coordinate solution implementations, e.g. other UK Operations teams, Finance, Product, Legal, Customer support, EMEA Central Operations.
• You may have the opportunity to collaborate closely with our Product teams to test and roll out new features that improve the Uber app.

What the Candidate Will Need / Basic Qualifications:

• At least 3 years of demonstrated experience in solving commercial and operational business problems using analytics.
• Demonstrated experience analysing, interpreting and presenting complex data to various audiences; ability to translate quantitative findings into action plans.
• Consistent track record of being a respected operational problem solver, with a creative solutions-focused mindset and showing good business acumen and judgement.
• Ability to plan and organise your work across multiple projects and regular processes to execute quickly in a constantly-changing work environment.
• Strong project management skills, showing the ability to plan and successfully drive a project from beginning to end.
• Cross-functional Teamwork and Stakeholder Management - able to partner effectively with a range of local and regional teams including other UK Operations teams, Finance, Product, Legal, Customer support, EMEA Central Operations, to ensure initiatives launched balance multiple objectives and are implemented effectively and efficiently.
• Strong verbal and written communication skills.
• Resourceful, go getter - Uber is committed to constant improvement. You're excited to create value for the business and design and implement processes, analysis and operations solutions that can scale and you take the initiative when you see an opportunity.
• Advanced SQL and Excel or Google Sheets knowledge and experience required.

Preferred Qualifications / Bonus Points:

• Understanding of statistical and experimentation methods, e.g. A/B testing required, with experience in applying statistical methods preferred.
• Experience with pricing and promotions preferred.
• Python knowledge preferred.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.