At a Glance
- Tasks: Drive operational excellence and enhance partner performance for top restaurant brands.
- Company: Join Uber Eats, a leading delivery platform with a focus on strategic partnerships.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Fast-paced team culture that values resourcefulness and proactive problem-solving.
- Why this job: Make a real impact by optimising operations and building lasting relationships with major partners.
- Qualifications: 5+ years in analytical roles, client-facing experience, and strong SQL skills.
The predicted salary is between 60000 - 80000 € per year.
About The Role
The Enterprise team owns the largest and most recognizable restaurant brands in the country, from local favourites like Rosa’s Thai and Honest Burgers to national staples like Pret and KFC. The Partner Success & Operations Manager is a critical role that ensures the success and satisfaction of our most important and largest Strategic partners across the UK. Working closely with Account Managers, you will have a strong operational focus, leveraging analytical skills and data‑driven insights to enhance partner performance, streamline operational processes and maintain Uber Eats as the preferred delivery platform for our strategic partners. This role demands a combination of operational excellence, analytical rigor, relationship management, strategic thinking and proactive problem‑solving. You will play a vital role in analysing performance metrics, driving continuous improvement and identifying growth opportunities to build lasting and mutually beneficial partnerships.
What You Will Do
- Operational Excellence: Drive improvement in key operational metrics, enhancing reliability and efficiency for partner operations and the Uber Eats platform.
- Data‑Driven Insights: Continuously monitor and analyse key partner performance metrics, adoption patterns and product usage trends to deliver compelling presentations demonstrating value and ROI.
- Account Reviews: Conduct structured and regular account reviews, including Quarterly Business Reviews (QBRs), to assess partner performance, share strategic insights and align on future objectives.
- Customer Advocacy: Serve as the primary advocate for customer needs, actively coordinating with internal teams to promptly resolve merchant pain points and implement product and service enhancements.
- Relationship Management: Proactively build and nurture strong relationships with customers to ensure consistent satisfaction and long‑term success.
- Growth Strategy: Identify and pursue opportunities for account growth, recommending tailored products or services, and actively supporting sales efforts to secure renewals and expand partnerships.
What You Will Need
- 5+ years experience in a highly analytical commercial role.
- Client‑facing experience at executive levels.
- Proficient in using SQL to extract insights and analyse data effectively.
- Expertise in operational excellence and analytics, with experience presenting data‑driven insights at an executive level.
- A strong background with data and data analysis, making data‑led decisions and using sound business judgement.
- Strong executive presence and communication skills (verbal and written), capable of articulating complex data insights clearly and effectively.
- Speed, resourcefulness and go‑getter attitude. This team moves fast and always operates in new spaces. Willingness to hustle, roll up sleeves and get in the weeds with our highest‑value partners.
Senior Partner Insights Manager (Strategic Accounts) - Uber Eats, UK in London employer: Uber
Uber Eats is an exceptional employer that champions a dynamic and inclusive work culture, fostering collaboration and innovation among its teams. As a Senior Partner Insights Manager, you will benefit from unparalleled growth opportunities within a leading global brand, while enjoying a supportive environment that values data-driven decision-making and operational excellence. Located in the UK, you'll be part of a fast-paced team dedicated to enhancing partner success and driving meaningful impact in the food delivery industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Partner Insights Manager (Strategic Accounts) - Uber Eats, UK in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Uber Eats on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Uber Eats' operations and partner success stories. Show us that you understand their challenges and how you can help solve them with your analytical skills.
✨Tip Number 3
Practice your presentation skills! You might need to present data-driven insights during interviews, so make sure you can clearly articulate your thoughts and demonstrate your expertise in a compelling way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Senior Partner Insights Manager (Strategic Accounts) - Uber Eats, UK in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Partner Insights Manager role. Highlight your analytical skills and experience in relationship management, as these are key for us at Uber Eats.
Showcase Your Data Skills:Since this role is all about data-driven insights, don’t forget to mention your proficiency in SQL and any relevant projects where you’ve used data analysis to drive results. We love seeing how you’ve made an impact!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language to articulate your experiences and achievements. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Uber
✨Know Your Numbers
Make sure you brush up on your analytical skills before the interview. Be prepared to discuss key performance metrics and how you've used data to drive improvements in past roles. This will show that you can leverage insights effectively, just like the role demands.
✨Showcase Your Relationship Management Skills
Think of examples where you've successfully built and maintained relationships with clients or partners. Be ready to share specific stories that highlight your ability to advocate for customer needs and resolve issues proactively.
✨Prepare for Operational Excellence Questions
Since this role focuses heavily on operational metrics, be prepared to discuss how you've driven efficiency and reliability in previous positions. Have a few examples ready that demonstrate your strategic thinking and problem-solving abilities.
✨Practice Your Presentation Skills
You might need to present data-driven insights during the interview, so practice articulating complex information clearly and concisely. Use visuals if possible, as this will help you convey your points more effectively and show your presentation prowess.
