At a Glance
- Tasks: Lead compliance operations, ensuring regulatory excellence and operational efficiency across the UKI.
- Company: Join a dynamic team focused on innovation and accountability in compliance.
- Benefits: Competitive salary, professional development, and opportunities for growth.
- Other info: Collaborative culture with a focus on continuous improvement and leadership.
- Why this job: Make a real impact by shaping compliance strategies in a high-stakes environment.
- Qualifications: 8-10 years in tech or operations with strong program management skills.
The predicted salary is between 60000 - 80000 £ per year.
About the Role
The Program Lead for UKI Compliance Ops is a strategic and operationally critical leadership role, tasked with delivering outstanding regulatory outcomes across the UKI. Reporting to the Director, Actioning & Compliance Support, and managing the UKI arm of this team, this individual owns and evolves the control systems that safeguard driver document and safety compliance at scale. You will be responsible for setting a clear vision for regulatory excellence, championing operational efficiency, and fostering a culture of accountability and innovation. The role combines high-level programmatic thought leadership with hands-on execution. You will design scalable, automation-enabled workflows that balance regulatory integrity, operational efficiency, and driver experience in a high-volume, high-stakes market.
What you’ll do
- Strategic Leadership & Program Ownership
- Vision & Strategy: Oversee the UKI Compliance Operations teams, ensuring alignment with broader business goals and maintaining 100% adherence to regulatory standards (e.g., TfL), both for Docs and Safety compliance.
- Operational Excellence: Define success metrics for delivery partners (COEs and BPOs), driving process standardization and streamlining workflows to increase efficiency and compliance performance.
- Continuous Improvement: Analyse feedback and identify gaps to deliver actionable recommendations that improve both the driver experience and regulatory compliance.
- Regulatory Design & Control
- Workflow Architecture: Architect and evolve risk-based document approval workflows and safety incident triaging, determining the optimal balance between automation and human review.
- Automation Integration: Roll out and optimize tech solutions such as auto-transcription, auto-fetch, and auto-adjudication to protect against material compliance exposure.
- Audit Readiness: Embed audit-ready, defensible controls into all safety and document processes and take ownership of remediation tracking.
- Stakeholder Collaboration & Management
- Cross-Functional Partnership: Work closely with UKI Safety and Regulatory Operations, Business Operations, Legal, and Global Platform Integrity counterparts to drive alignment on product rollouts and safety initiatives.
- BPO Management: Maintain control frameworks across BPO partners, including performance levers and escalation pathways aligned to regulatory severity.
- Communication: Coordinate with cross-functional partners to track key metrics, identify blockers, and communicate program milestones and deliverables.
Basic Qualifications
- Background: 8-10 years in technology, consulting, operations, or agile project-based environments with a proven track record in program management.
- Compliance Expertise: Experience designing or operating compliance control environments in regulated industries.
- Analytical Rigor: Strong analytical capability with comfort in data-driven decision-making.
- Systems Thinking: Demonstrated ability to translate complex regulatory requirements into scalable operational workflows and automation guardrails.
- Communication: Excellent communication skills, capable of articulating complex ideas and leading initiatives in a complex stakeholder environment.
- Leadership: Demonstrates leadership through vision, excellence, and the ability to inspire trust and collaboration.
- Drive: Committed to quality, customer-first thinking, and continuous personal and professional development.
Preferred Qualifications
- Experience in audit remediation or regulator-facing programs.
- Background in Trust & Safety, Risk, or Compliance Ops.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to.
Program Lead, UKI Compliance Support in London employer: Uber
As a Program Lead for UKI Compliance Support, you will join a forward-thinking company that prioritises regulatory excellence and operational efficiency in a dynamic environment. Our culture fosters innovation and accountability, providing ample opportunities for professional growth and development while working alongside cross-functional teams to drive impactful change. With a commitment to employee well-being and a focus on continuous improvement, we offer a rewarding workplace where your contributions directly enhance the driver experience and compliance standards.
StudySmarter Expert Advice🤫
We think this is how you could land Program Lead, UKI Compliance Support in London
✨Tip Number 1
Network like a pro! Reach out to folks in the compliance and operations space, especially those who work in UKI. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Show off your skills in interviews! Prepare examples of how you've driven operational excellence or improved compliance processes in past roles. We want to see your analytical prowess and leadership in action!
✨Tip Number 3
Don’t forget to research the company culture! Understanding their values and how they approach compliance will help you tailor your responses and show you're a perfect fit for their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Program Lead, UKI Compliance Support in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Program Lead role. Highlight your experience in compliance and program management, and show us how your skills align with our vision for regulatory excellence.
Showcase Your Leadership Skills:We want to see your leadership style! Share examples of how you've inspired teams or driven operational efficiency in previous roles. This is your chance to demonstrate your ability to foster a culture of accountability and innovation.
Be Data-Driven:Since analytical rigor is key for this role, include specific metrics or outcomes from your past experiences. Show us how you've used data to make decisions and improve processes, especially in compliance environments.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity in UKI Compliance Support.
How to prepare for a job interview at Uber
✨Know Your Compliance Stuff
Make sure you brush up on your knowledge of compliance regulations, especially those relevant to the UKI market. Be ready to discuss how you've navigated regulatory challenges in the past and how you can apply that experience to this role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership style and how you've successfully led teams in high-pressure environments. Think about times when you’ve inspired trust and collaboration among stakeholders, as this will be key for the Program Lead position.
✨Demonstrate Analytical Rigor
Be prepared to discuss how you approach data-driven decision-making. Bring examples of how you've used analytics to improve compliance processes or operational efficiency, as this will resonate well with the interviewers.
✨Communicate Clearly and Confidently
Practice articulating complex ideas in a straightforward manner. The ability to communicate effectively with cross-functional teams is crucial, so think about how you can convey your vision and strategies clearly during the interview.
