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For Companies At a Glance
- Tasks: Lead customer growth and engagement through innovative membership strategies.
- Company: Join Uber, a leader in reimagining global movement.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Make a real impact on customer experience and drive platform growth.
- Qualifications: 5+ years in strategy or product management with people leadership experience.
- Other info: Collaborative culture with a focus on bold ideas and real-world impact.
The predicted salary is between 48000 - 72000 £ per year.
About the Role
Lead the future of customer growth and engagement. We are looking for an experienced leader to own the strategy and execution of our membership and loyalty programs in the UK. This is a critical role that will drive customer engagement, retention, and growth across our entire platform. As the Head of Uber One you will lead a team of experts, collaborating with cross-functional partners in product, marketing, and business development to deliver a best-in-class customer experience and build long-term value.
This role sits within the UK Delivery Growth organization and calls for a combination of people leadership, deep operational know-how, analytical skills, and expert project as well as stakeholder management. We are looking for someone who can build our long-term vision and mission for the function as well as guide their team in navigating multiple and exciting growth initiatives, all while nurturing the development of their reports.
What you’ll do
- Drive the business: Define and own the UK’s membership strategy. You will be accountable for key business metrics, including active members and the program’s financial sustainability.
- Lead a high-performing team: Manage, mentor, and develop a small but mighty team of senior individual contributors who are experts in strategy and operations.
- Shape the product roadmap: Act as the voice of the customer and the business, translating market needs and user feedback into a clear product vision and prioritized roadmap.
- Influence global strategy: Represent the UK business in global discussions, advocating for the consumer and guiding local teams to implement a truly user-centric strategy for platform growth.
- Manage strategic investments: Recommend and allocate investment across competing priorities from various teams, including product, marketing, and sales.
What you’ll have
- 5+ years of experience (including at least 2+ years as a people manager) in a high-performance environment, such as strategy consulting or product management, preferably within the tech industry.
- Demonstrated experience leading large, complex, cross-functional programs or launching new business lines from the ground up.
- Proven ability to operate effectively in a matrixed organisation, influencing and driving results without direct authority.
- Direct experience managing a P&L or owning key business growth metrics.
- Experience working closely with both product/engineering and sales/commercial teams to launch and scale new products.
- Experience working with or managing complex strategic partnerships and or leading subscription or loyalty programs.
Uber’s mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to #J-18808-Ljbffr
Head of Uber One Membership, Delivery, UK&I in London employer: Uber
Contact Detail:
Uber Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Uber One Membership, Delivery, UK&I in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Uber or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching Uber's culture and values. Show us how your experience aligns with our mission to reimagine movement. Tailor your stories to highlight your leadership and strategic skills!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. Focus on articulating your vision for customer engagement and how you would lead a team to achieve it.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and contributing to our growth.
We think you need these skills to ace Head of Uber One Membership, Delivery, UK&I in London
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your experience in leading teams and driving results. We want to see how you've managed people and projects, so share specific examples that demonstrate your ability to inspire and guide others.
Be Data-Driven: Since this role is all about metrics and growth, don’t forget to include any relevant data or achievements from your past roles. We love numbers, so show us how you’ve impacted business metrics like active members or financial sustainability.
Tailor Your Application: Take the time to customise your application for this specific role. Use the job description as a guide and make sure to align your skills and experiences with what we’re looking for. It shows us you’re genuinely interested!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Uber
✨Know Your Numbers
As the Head of Uber One Membership, you'll need to be on top of key business metrics. Brush up on your understanding of customer engagement and retention statistics, as well as financial sustainability. Be ready to discuss how you've driven similar metrics in past roles.
✨Showcase Your Leadership Style
This role requires strong people management skills. Prepare examples that highlight your experience in mentoring and developing teams. Think about specific instances where you’ve led a team through challenges and how you fostered their growth.
✨Understand the Customer Journey
You’ll be acting as the voice of the customer, so it’s crucial to demonstrate your understanding of customer needs and feedback. Research Uber's current membership offerings and think about how you would enhance them based on user insights.
✨Prepare for Cross-Functional Collaboration
This position involves working with various teams like product, marketing, and sales. Be ready to discuss your experience in managing cross-functional projects and how you’ve successfully influenced stakeholders without direct authority.