At a Glance
- Tasks: Lead a dynamic team to drive growth and success for restaurant partners in Central London.
- Company: Join Uber Eats, a leader in the food delivery industry with a mission to innovate.
- Benefits: Competitive salary, career development opportunities, and a vibrant office culture.
- Other info: Collaborative environment with a focus on personal and professional growth.
- Why this job: Shape the future of food delivery while empowering your team and making an impact.
- Qualifications: Proven experience in commercial leadership and managing high-performing teams.
The predicted salary is between 55000 - 65000 € per year.
Uber Eats is seeking a Commercial SMB Lead, to lead and manage an on-the-ground Account Management team responsible for Central London accounts. This role is based in London and plays a key leadership role in shaping our Central London commercial strategy.
The role is focused on accelerating growth across Central London, leading a high-performing regional team that manages some of our most strategically important restaurant partners. You will be central to defining partner strategy, raising the bar on execution, and ensuring our top partners consistently succeed on the Uber Eats marketplace through a best-in-class experience.
As a Commercial SMB Lead, you will provide hands-on leadership to a 4 person Account Management team, working closely with the London Expansion Head and wider UK Commercial Leadership to set regional direction, drive performance, and deliver against ambitious growth and quality targets. This role requires strong visibility on the ground, setting the standard for leadership, execution, and partner engagement across the region.
We’re looking for a commercially minded, people-first leader who can inspire and empower teams, solve complex problems, and remain relentlessly customer-focused. We’re looking for an experienced commercial leader with a proven track record of leading commercial teams. You’ll bring first-hand experience managing complex, high-value commercial negotiations, acting as a thought partner to both your team and senior UK stakeholders.
What You’ll Do
- Lead & Develop: Provide hands-on leadership to Account Managers, embedding a high-performance coaching culture to consistently meet commercial priorities.
- Drive Regional Growth & Retention: Optimise restaurant portfolios by identifying risk and shaping retention strategies that accelerate long-term partner value.
- Shape the AM Playbook: Partner with leadership to design and scale best-in-class account management practices for the SMB Mid segment, focusing on efficiency and consistency.
- Activate Commercial Levers: Unlock growth through strategic use of Uber One, partnerships, and pilots, translating experimentation into scalable impact.
- Cross-Functional Execution: Collaborate with Marketing and Ops to enhance partner visibility, optimise funnel performance, and deliver aligned commercial outcomes.
What You’ll Need
- Commercial Leadership: Extensive experience leading high-performing account management teams and managing complex partner portfolios at scale within fast-paced, complex environments.
- Strategic Partnership Management: Proven ability to integrate business, finance, and legal concepts to structure sophisticated, win-win deals that drive long-term partner value.
- People Development: Strong track record of coaching, developing, and performance-managing teams through both direct and matrixed leadership.
- Operational Excellence: Sharp commercial acumen with the ability to deliver on ambitious goals, prioritise at scale, and solve multi-faceted challenges while navigating ambiguity.
- Cross-Functional Influence: Highly collaborative leader skilled at aligning stakeholders, driving change, and communicating a clear direction across diverse teams and senior partners.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to.
Commercial SMB Manager, Uber Eats in London employer: Uber
Uber Eats is an exceptional employer, offering a dynamic work environment in the heart of Central London where innovation and collaboration thrive. With a strong focus on employee development and a people-first culture, team members are empowered to lead high-performing account management teams while driving significant growth for our restaurant partners. The opportunity to shape commercial strategies and engage with diverse stakeholders makes this role not only rewarding but also pivotal in redefining the future of food delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial SMB Manager, Uber Eats in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand Uber Eats' mission and values, and think about how your experience aligns with their goals. This will help you stand out as someone who’s not just looking for any job, but is genuinely interested in contributing to their success.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences make you the perfect fit for the Commercial SMB Manager role. Keep it concise and focus on your leadership style and how you’ve driven growth in previous roles. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team. So, get that application in and let’s move forward together!
We think you need these skills to ace Commercial SMB Manager, Uber Eats in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Commercial SMB Manager role. Highlight your experience in leading account management teams and managing complex partner portfolios, as this will show us you understand what we're looking for.
Showcase Your Leadership Skills:We want to see how you've inspired and developed teams in the past. Share specific examples of how you've embedded a high-performance culture and driven growth, as this aligns perfectly with our mission at Uber Eats.
Be Data-Driven:When discussing your achievements, use metrics to back up your claims. Whether it's growth percentages or retention rates, numbers speak volumes and help us see the impact you've made in previous roles.
Apply Through Our Website:Don't forget to submit your application through our official website! This ensures that your application gets to the right people and helps us keep track of all candidates efficiently.
How to prepare for a job interview at Uber
✨Know Your Numbers
As a Commercial SMB Lead, you'll need to demonstrate your understanding of key performance metrics. Brush up on the financials and growth statistics relevant to Uber Eats and Central London. Be ready to discuss how you've driven growth in previous roles using data-driven strategies.
✨Showcase Leadership Skills
This role is all about leading a team, so be prepared to share specific examples of how you've developed high-performing teams in the past. Highlight your coaching techniques and how you've fostered a culture of success. Remember, they want to see a people-first leader!
✨Understand the Market
Familiarise yourself with the competitive landscape of the food delivery market in Central London. Be ready to discuss how you would optimise restaurant portfolios and retain partners. Showing that you understand the challenges and opportunities in this space will set you apart.
✨Collaborate and Communicate
Since this role involves cross-functional execution, think of examples where you've successfully collaborated with marketing, operations, or other departments. Be ready to explain how you align diverse teams towards common goals and drive change effectively.
