At a Glance
- Tasks: Lead a dynamic team to drive growth and success for restaurant partners in Central London.
- Company: Join Uber Eats, a leader in the food delivery industry with a mission to innovate.
- Benefits: Competitive salary, career development, and a vibrant office culture.
- Other info: Collaborative workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact in a fast-paced environment while shaping commercial strategies.
- Qualifications: Proven leadership experience in account management and strategic partnership development.
The predicted salary is between 60000 - 80000 € per year.
Uber Eats is seeking a Commercial SMB Lead to lead and manage an on-the-ground Account Management team responsible for Central London accounts. This role is based in London and plays a key leadership role in shaping our Central London commercial strategy. The role is focused on accelerating growth across Central London, leading a high-performing regional team that manages some of our most strategically important restaurant partners. You will be central to defining partner strategy, raising the bar on execution, and ensuring our top partners consistently succeed on the Uber Eats marketplace through a best-in-class experience.
As a Commercial SMB Lead, you will provide hands-on leadership to a 4 person Account Management team, working closely with the London Expansion Head and wider UK Commercial Leadership to set regional direction, drive performance, and deliver against ambitious growth and quality targets. This role requires strong visibility on the ground, setting the standard for leadership, execution, and partner engagement across the region. We’re looking for a commercially minded, people-first leader who can inspire and empower teams, solve complex problems, and remain relentlessly customer-focused. We’re looking for an experienced commercial leader with a proven track record of leading commercial teams. You’ll bring first-hand experience managing complex, high-value commercial negotiations, acting as a thought partner to both your team and senior UK stakeholders.
What You’ll Do
- Lead & Develop: Provide hands-on leadership to Account Managers, embedding a high-performance coaching culture to consistently meet commercial priorities.
- Drive Regional Growth & Retention: Optimise restaurant portfolios by identifying risk and shaping retention strategies that accelerate long-term partner value.
- Shape the AM Playbook: Partner with leadership to design and scale best-in-class account management practices for the SMB Mid segment, focusing on efficiency and consistency.
- Activate Commercial Levers: Unlock growth through strategic use of Uber One, partnerships, and pilots, translating experimentation into scalable impact.
- Cross-Functional Execution: Collaborate with Marketing and Ops to enhance partner visibility, optimise funnel performance, and deliver aligned commercial outcomes.
What You’ll Need
- Commercial Leadership: Extensive experience leading high-performing account management teams and managing complex partner portfolios at scale within fast-paced, complex environments.
- Strategic Partnership Management: Proven ability to integrate business, finance, and legal concepts to structure sophisticated, win-win deals that drive long-term partner value.
- People Development: Strong track record of coaching, developing, and performance-managing teams through both direct and matrixed leadership.
- Operational Excellence: Sharp commercial acumen with the ability to deliver on ambitious goals, prioritise at scale, and solve multi-faceted challenges while navigating ambiguity.
- Cross-Functional Influence: Highly collaborative leader skilled at aligning stakeholders, driving change, and communicating a clear direction across diverse teams and senior partners.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to.
Commercial SMB Lead, Uber Eats in London employer: Uber
Uber Eats is an exceptional employer, offering a dynamic work environment in the heart of Central London where innovation and collaboration thrive. With a strong focus on employee development and a people-first leadership approach, team members are empowered to drive growth and success for our restaurant partners while enjoying a culture that values bold ideas and real-world impact. The opportunity to lead a high-performing team in a fast-paced setting, coupled with the chance to shape commercial strategies, makes this role both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial SMB Lead, Uber Eats in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Uber Eats, understand their mission, and think about how your experience aligns with their goals. Practice common interview questions and come up with examples that showcase your leadership and problem-solving skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Commercial SMB Lead position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Uber Eats. Let’s get you that dream job!
We think you need these skills to ace Commercial SMB Lead, Uber Eats in London
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your experience in leading teams. We want to see how you've inspired and developed others, so share specific examples of your coaching and mentoring successes.
Be Commercially Savvy:This role is all about driving growth and managing complex partnerships. Use your application to demonstrate your commercial acumen and any successful strategies you've implemented in previous roles. We love a good success story!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Commercial SMB Lead role. We appreciate when candidates show they understand our mission and values.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Uber
✨Know Your Numbers
As a Commercial SMB Lead, you'll need to demonstrate your understanding of key performance metrics. Brush up on the financials and growth statistics relevant to Uber Eats and Central London. Be ready to discuss how you've driven growth in previous roles using data-driven strategies.
✨Showcase Your Leadership Style
This role requires hands-on leadership, so be prepared to share specific examples of how you've developed high-performing teams. Talk about your coaching methods and how you've inspired your team to meet ambitious targets. Highlight any successful retention strategies you've implemented.
✨Understand the Market Landscape
Familiarise yourself with the competitive landscape of the food delivery market in Central London. Be ready to discuss how you would optimise restaurant portfolios and what strategies you would employ to enhance partner engagement and retention.
✨Collaborate and Communicate
Cross-functional collaboration is key in this role. Prepare to discuss how you've worked with marketing and operations teams in the past. Share examples of how you’ve aligned diverse stakeholders towards common goals and driven change effectively.
