At a Glance
- Tasks: Serve food and drinks while ensuring top-notch customer service and cleanliness.
- Company: Join a vibrant team dedicated to delivering exceptional experiences.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Perfect for those who thrive in fast-paced settings and love teamwork.
- Why this job: Be part of a dynamic environment where you can make customers smile every day.
- Qualifications: Passion for customer service and experience in food or retail.
The predicted salary is between 20000 - 25000 € per year.
Responsibilities
- The production and delivery of drinks/food in line with brand standards & recipes and in compliance with relevant food safety and alcohol licensing laws.
- To understand and follow the Bar and Till Training Procedures to ensure that all transactions are recorded accurately and to make all reasonable efforts to ensure that stock is not lost or stolen.
- To always provide a 'world class' standard of customer service, being proactive in offering customer information throughout the whole customer journey.
- Working alongside the rest of the on-board team to ensure that the cleaning programme is followed and that all vessels are kept to a high standard of cleanliness at all times during service.
- To assist the Master/Mate/DCSA in any emergency situations and take part in monthly drills to ensure preparedness for such events.
- To serve food and beverages to customers following prescribed methods of portioning, presentation, and combinations in line with our brand standards and answer questions about products.
- To follow food hygiene/safety procedures in line with health and safety requirements.
- To ensure sales of alcohol are completed responsibly and in line with licensing requirements.
- To greet and engage with all customers on board with a friendly welcome and explore their requirements for food and drink.
- To process all sales through the EPOS system and ensure payment is taken and recorded in full.
Qualifications
- Have a genuine desire and ability to work with the public in a front line, customer focused environment.
- Be committed to working to high standards and providing the highest level of visitor care.
- A team player with a flexible, positive and committed attitude to work.
- Thrive in a very busy environment and maintain patience and empathy even when working under pressure.
- Food hygiene certificate - Level 2.
- Previous, relevant working experience within a Customer/Food Service or Retail environment.
Onboard Customer Service Assistant in Ilford employer: Uber
As an Onboard Customer Service Assistant, you will be part of a dynamic team dedicated to delivering exceptional service in a vibrant and fast-paced environment. Our company fosters a supportive work culture that prioritises employee growth, offering training and development opportunities to enhance your skills. Located on our vessels, you will enjoy the unique advantage of working in a scenic setting while engaging with diverse customers, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Onboard Customer Service Assistant in Ilford
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the brand and its values. This way, you can show how your vibe matches theirs, making you a perfect fit for the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. This will help you feel more confident and articulate when discussing your experience in customer service.
✨Tip Number 3
Show off your personality! When you're chatting with the interviewer, let your passion for customer service shine through. Share stories that highlight your ability to engage with customers and handle busy situations.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds!
We think you need these skills to ace Onboard Customer Service Assistant in Ilford
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to provide a 'world class' experience for customers in the past.
Be Specific About Your Experience:When detailing your previous roles, be specific about your responsibilities and achievements. Mention any relevant food service or retail experience that aligns with our brand standards.
Keep It Professional Yet Friendly:While we love a casual vibe, remember to keep your application professional. Use a friendly tone that reflects our commitment to engaging with customers warmly.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you on board with our team.
How to prepare for a job interview at Uber
✨Know Your Stuff
Make sure you understand the responsibilities outlined in the job description. Familiarise yourself with food safety and alcohol licensing laws, as well as the brand standards for service. This will show that you're serious about the role and ready to hit the ground running.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond for a customer or handled a difficult situation with grace. This is key for a role focused on delivering a 'world class' standard of service.
✨Team Player Vibes
Since this role involves working closely with a team, be ready to discuss your experience in collaborative environments. Share stories that highlight your flexibility and positive attitude, especially in busy situations. Companies love candidates who can work well with others!
✨Stay Calm Under Pressure
Think of scenarios where you had to maintain patience and empathy while under pressure. Practising how to articulate these experiences will help you demonstrate your ability to thrive in a fast-paced environment, which is crucial for this position.
