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For Companies At a Glance
- Tasks: Lead customer growth and engagement through innovative membership strategies.
- Company: Join Uber, a leader in reimagining global movement.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Shape the future of customer loyalty and make a real impact.
- Qualifications: 5+ years experience in strategy or product management, with leadership skills.
- Other info: Collaborative culture with a focus on bold ideas and real-world impact.
The predicted salary is between 72000 - 108000 £ per year.
About the Role
Lead the future of customer growth and engagement. We are looking for an experienced leader to own the strategy and execution of our membership and loyalty programs in the UK. This is a critical role that will drive customer engagement, retention, and growth across our entire platform. As the Head of Uber One you will lead a team of experts, collaborating with cross-functional partners in product, marketing, and business development to deliver a best-in-class customer experience and build long-term value. This role sits within the UK Delivery Growth organization and calls for a combination of people leadership, deep operational know-how, analytical skills, and expert project as well as stakeholder management. We are looking for someone who can build our long-term vision and mission for the function as well as guide their team in navigating multiple and exciting growth initiatives, all while nurturing the development of their reports.
What you'll do
- Drive the business: Define and own the UK's membership strategy. You will be accountable for key business metrics, including active members and the program’s financial sustainability.
- Lead a high-performing team: Manage, mentor, and develop a small but mighty team of senior individual contributors who are experts in strategy and operations.
- Shape the product roadmap: Act as the voice of the customer and the business, translating market needs and user feedback into a clear product vision and prioritized roadmap.
- Influence global strategy: Represent the UK business in global discussions, advocating for the consumer and guiding local teams to implement a truly user-centric strategy for platform growth.
- Manage strategic investments: Recommend and allocate investment across competing priorities from various teams, including product, marketing, and sales.
What you'll have
- 5+ years of experience (including at least 2+ years as a people manager) in a high-performance environment, such as strategy consulting or product management, preferably within the tech industry.
- Demonstrated experience leading large, complex, cross-functional programs or launching new business lines from the ground up.
- Proven ability to operate effectively in a matrixed organisation, influencing and driving results without direct authority.
- Direct experience managing a P&L or owning key business growth metrics.
- Experience working closely with both product/engineering and sales/commercial teams to launch and scale new products.
- Experience working with or managing complex strategic partnerships and or leading subscription or loyalty programs.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to.
Head of Uber One Membership, Delivery, UK&I employer: Uber
Contact Detail:
Uber Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Uber One Membership, Delivery, UK&I
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Uber or similar companies. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for interviews by diving deep into Uber's mission and values. Show us how your experience aligns with their goals, especially around customer engagement and loyalty programs.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led teams and driven growth in previous roles. We want to hear about your successes and how you overcame challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and contributing to Uber's growth.
We think you need these skills to ace Head of Uber One Membership, Delivery, UK&I
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your experience in leading teams and driving results. We want to see how you've managed people and projects, so share specific examples that showcase your leadership style and impact.
Be Data-Driven: Since this role is all about metrics and growth, don’t shy away from numbers! Include any relevant data or achievements that demonstrate your ability to manage P&L or key business metrics. We love a good success story backed by solid figures.
Tailor Your Application: Take the time to customise your application for this role. Use the job description as a guide to align your skills and experiences with what we’re looking for. This shows us you’re genuinely interested and have done your homework!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re on your way!
How to prepare for a job interview at Uber
✨Know Your Numbers
As the Head of Uber One Membership, you'll need to be on top of key business metrics. Brush up on your P&L management and be ready to discuss how you've driven growth in previous roles. Prepare specific examples that showcase your analytical skills and how they contributed to customer engagement and retention.
✨Showcase Your Leadership Style
This role requires strong people leadership, so think about your management style and how you develop your team. Be prepared to share stories about mentoring and guiding your reports, as well as how you've navigated complex team dynamics in a high-performance environment.
✨Understand the Customer Journey
You'll be acting as the voice of the customer, so it's crucial to demonstrate your understanding of customer needs and market trends. Research Uber's current membership offerings and think about how you would enhance them. Bring ideas to the table that show you're ready to shape the product roadmap.
✨Prepare for Cross-Functional Collaboration
This position involves working with various teams, from product to marketing. Think about your experience in cross-functional projects and be ready to discuss how you've influenced outcomes without direct authority. Highlight any successful partnerships you've managed and how they contributed to business growth.
