Head of Inside Sales, Uber Eats, UK

Leading at Uber Eats means setting direction in motion, not waiting for perfect conditions. As the Head of Inside Sales for the UK, you are the architect of our high-velocity SMB acquisition engine, powering the growth of the UK's restaurant ecosystem. Sales at Uber Eats is not about pushing a product—it’s about building long-term partnerships in a fast-changing, hyper-competitive delivery market. This role leads a team of ~50 sales professionals, with a leadership team of 4–8 Sales Managers. The pace is fast, the stakes are high, and the environment is often ambiguous. You will turn complexity into clarity at speed, balancing high-volume acquisition with long-term partner success. This role is for a resilient, metrics-driven leader who thrives in building while flying and who can transform culture and rewrite the playbook as the market moves.

This role isn’t for someone who wants a polished, predictable environment. It’s for a leader with grit who can adapt to change and drive impactful outcomes.

What You’ll Do

• Lead a High-Impact Organization: Oversee a headcount of 50+, driving a unified culture of ownership, energy, and accountability where excellence is the norm and every restaurant sign-up matters.
• Coach the Coaches: Directly manage 4–8 Sales Managers, developing their skills in strategy, forecasting, and people management.
• Architect Sales Strategy: Design and implement scalable outreach playbooks and campaigns that balance long-term impact with daily targets.
• Navigate the Rhythm of Business: Own the weekly forecast and pipeline cadence for the UK SMB org, using data to identify and unblock risks in real time.
• Manage the “Complex” Reality: Navigate shifting priorities and internal complexity to unlock value for restaurant partners, balancing speed and quality.
• Drive Cross-Functional Influence: Partner with Operations, Legal, and Marketing to remove friction and align sales with city-specific market strategies.
• Executive Deal Sponsorship: Act as the “Closer of Last Resort” on strategic deals, modeling resilience in tough negotiations.
• Own Vendor Strategy: Lead the outsourced Digital Sales Centre (BPO), ensuring external teams align with internal standards and quality metrics to support total market coverage.

Basic Qualifications

• Sales Leadership Experience: Proven experience leading sales organizations within a high-growth B2B, SaaS, or marketplace environment.
• Manager-of-Managers Experience: Prior experience managing people managers or leading a distinct "Line of Business" with multiple layers.
• Operational Rigor: Proficiency in running high-velocity sales cycles, including accurate forecasting, strict pipeline management, and data-driven decision-making.
• Talent Development: A track record of recruiting, coaching, and retaining high-performing teams, with a focus on developing the next generation of sales leaders.

Preferred Qualifications

• Second-Line Leadership: Prior experience managing a layer of management (Leading Leaders) is highly preferred.
• Industry Knowledge: Deep experience in food delivery, restaurant technology, or two-sided marketplace industries.
• Commercial "Player-Coach": Hands-on experience negotiating complex, high-value commercial agreements and the ability to teach negotiation mechanics to a leadership team.
• Systems Thinking: Ability to see the big picture and navigate internal complexity to remove blockers for a large-scale sales engine.

Ready to ride? Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. If you’re driven by impact and energized by challenge, this is the place for you. What moves us, moves the world—let's move it forward, together.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits. Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least Tuesday, Wednesday, Thursday in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.