At a Glance
- Tasks: Build and grow partnerships while solving complex problems for enterprise customers.
- Company: Join Uber, a leader in tech and delivery solutions.
- Benefits: Competitive salary, bonuses, equity, and a range of benefits.
- Other info: Dynamic environment with opportunities for growth and collaboration.
- Why this job: Make a real impact by shaping how the world moves with innovative solutions.
- Qualifications: 6+ years in account management or customer success, strong data analysis skills.
The predicted salary is between 70000 - 90000 £ per year.
About the role and team
Working as a Customer Success Manager at Uber means moving beyond the polished surface of account management to solve the complex, high-stakes operational realities our largest enterprise partners face every day.
You will be the bridge between our digital platform and the physical storefronts of our most important enterprise partners, ensuring that Uber remains their preferred delivery engine through relentless analytical rigor and hands-on problem solving.
The pace is intense and the environment is frequently ambiguous, requiring a mindset that thrives when there is no established playbook.
This role is for those who take extreme ownership of partner outcomes, possess the grit to navigate internal friction, and are energized by the challenge of turning complex data into real‑world marketplace reliability.
If you prefer a predictable, transactional routine over the rewarding but demanding work of scaling global partnerships, this may not be the right fit for you.
- What you’ll do
- Build and grow long‑term partnerships by deeply understanding what matters most to our enterprise customers, moving beyond simple product support to deliver tangible business value.
- Navigate internal complexity and cross‑functional tension to advocate for product enhancements and unblock operational bottlenecks for your partners.
- Solve messy, high‑impact problems using data‑driven insights to identify patterns that impact experience at scale.
- Adapt your strategy based on shifting market dynamics and imperfect information to ensure partners see consistent ROI and platform reliability.
- Champion operational excellence by identifying and reducing "operational debt" while maintaining a high quality bar for your portfolio.
- Lead cross‑functional collaborations with operations, product, and legal teams to shape and deliver solutions that scale.
- What you’ll need
- 6+ years of client‑facing experience in account management, customer success, or consulting.
- Proficiency in data analysis and using Excel to drive business judgment and decision‑making.
- Experience managing stakeholders across diverse business functions and levels.
- Bachelor’s degree or equivalent practical experience.
- Experience creating detailed execution plans for large‑scale projects.
- Preferred Qualifications
- Proficiency in SQL to independently extract insights from large‑scale datasets.
- Demonstrated systems thinking with the ability to turn unstructured, ambiguous problems into focused execution plans.
- Experience in the technology or food delivery industry managing high‑pressure projects.
- Proven ability to influence without authority and navigate complex interpersonal dynamics.
Ready to Ride?
This isn't the kind of place where you follow a playbook — it's where you help write one.
If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture.
Unless approved for full remote work, employees must spend at least 50% of their time in‑office.
Some roles, like those at greenlight hubs, require full‑time in‑office presence.
Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer.
All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you have a disability or special need that requires accommodation, please let us know by completing this form.
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Customer Success Manager, Enterprise employer: Uber
Uber is an exceptional employer that champions innovation and collaboration, particularly in the dynamic field of logistics. With a strong focus on employee growth, we offer comprehensive training and development opportunities, fostering a culture where your contributions directly impact our success. Located in the UK, our team thrives in a vibrant work environment that values diversity and encourages creative problem-solving, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager, Enterprise
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Uber. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Uber before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager, Enterprise
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Uber:Your cover letter is your chance to shine! Tell us why you want to work at Uber specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Uber!
How to prepare for a job interview at Uber
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
