At a Glance
- Tasks: Lead a dynamic team to drive growth and success for restaurant partners in Central London.
- Company: Join Uber Eats, a leader in food delivery with a mission to innovate transportation.
- Benefits: Competitive salary, career development, and a vibrant office culture.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Shape the future of food delivery while empowering your team to excel.
- Qualifications: Proven experience in commercial leadership and account management.
The predicted salary is between 60000 - 80000 € per year.
Uber Eats is seeking a Commercial SMB Lead to lead and manage an on-the-ground Account Management team responsible for Central London accounts. This role is based in London and plays a key leadership role in shaping our Central London commercial strategy. The role is focused on accelerating growth across Central London, leading a high-performing regional team that manages some of our most strategically important restaurant partners. You will be central to defining partner strategy, raising the bar on execution, and ensuring our top partners consistently succeed on the Uber Eats marketplace through a best-in-class experience.
As a Commercial SMB Lead, you will provide hands-on leadership to a 4 person Account Management team, working closely with the London Expansion Head and wider UK Commercial Leadership to set regional direction, drive performance, and deliver against ambitious growth and quality targets. This role requires strong visibility on the ground, setting the standard for leadership, execution, and partner engagement across the region. We’re looking for a commercially minded, people-first leader who can inspire and empower teams, solve complex problems, and remain relentlessly customer-focused. We’re looking for an experienced commercial leader with a proven track record of leading commercial teams. You’ll bring first-hand experience managing complex, high-value commercial negotiations, acting as a thought partner to both your team and senior UK stakeholders.
What You’ll Do
- Lead & Develop: Provide hands-on leadership to Account Managers, embedding a high-performance coaching culture to consistently meet commercial priorities.
- Drive Regional Growth & Retention: Optimise restaurant portfolios by identifying risk and shaping retention strategies that accelerate long-term partner value.
- Shape the AM Playbook: Partner with leadership to design and scale best-in-class account management practices for the SMB Mid segment, focusing on efficiency and consistency.
- Activate Commercial Levers: Unlock growth through strategic use of Uber One, partnerships, and pilots, translating experimentation into scalable impact.
- Cross-Functional Execution: Collaborate with Marketing and Ops to enhance partner visibility, optimise funnel performance, and deliver aligned commercial outcomes.
What You’ll Need
- Commercial Leadership: Extensive experience leading high-performing account management teams and managing complex partner portfolios at scale within fast-paced, complex environments.
- Strategic Partnership Management: Proven ability to integrate business, finance, and legal concepts to structure sophisticated, win-win deals that drive long-term partner value.
- People Development: Strong track record of coaching, developing, and performance-managing teams through both direct and matrixed leadership.
- Operational Excellence: Sharp commercial acumen with the ability to deliver on ambitious goals, prioritise at scale, and solve multi-faceted challenges while navigating ambiguity.
- Cross-Functional Influence: Highly collaborative leader skilled at aligning stakeholders, driving change, and communicating a clear direction across diverse teams and senior partners.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.
Commercial SMB Lead, Uber Eats employer: Uber
Uber Eats is an exceptional employer, offering a dynamic work environment in the heart of Central London where innovation and collaboration thrive. With a strong focus on employee development, you will have the opportunity to lead a high-performing team while shaping commercial strategies that drive growth and success for our restaurant partners. Our people-first culture encourages creativity and problem-solving, ensuring that every team member can make a meaningful impact in a fast-paced, rewarding setting.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial SMB Lead, Uber Eats
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on LinkedIn, and don’t be shy to reach out to current Uber Eats employees. You never know who might help you land that interview!
✨Tip Number 2
Prepare for those interviews by researching Uber Eats inside out. Understand their commercial strategy, recent news, and how they engage with partners. This will not only impress your interviewers but also help you tailor your answers to show you’re the perfect fit for the role.
✨Tip Number 3
Showcase your leadership skills! Think of examples from your past experiences where you’ve led teams or driven growth. Be ready to discuss how you can inspire and empower others, just like the Commercial SMB Lead role requires.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Uber Eats. Let’s get you that dream job!
We think you need these skills to ace Commercial SMB Lead, Uber Eats
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your experience in leading teams. We want to see how you've inspired and developed others, so share specific examples of your coaching and mentoring successes.
Be Commercially Savvy:This role is all about driving growth and managing complex partnerships. Use your application to demonstrate your commercial acumen and any relevant achievements in optimising partner portfolios or negotiating deals that benefited all parties involved.
Tailor Your Application:Don’t just send a generic application! We love it when candidates take the time to tailor their CV and cover letter to our job description. Make sure to align your skills and experiences with what we’re looking for in the Commercial SMB Lead role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re genuinely interested in joining our team at Uber Eats!
How to prepare for a job interview at Uber
✨Know Your Numbers
As a Commercial SMB Lead, you'll need to demonstrate your understanding of key performance metrics. Brush up on the financials and growth statistics relevant to Uber Eats and be ready to discuss how you've driven similar results in past roles.
✨Showcase Your Leadership Style
This role is all about leading a team, so be prepared to share specific examples of how you've developed high-performing teams. Talk about your coaching methods and how you empower others to achieve their best.
✨Understand the Market Landscape
Familiarise yourself with the Central London restaurant scene and the competitive landscape. Be ready to discuss how you would optimise restaurant portfolios and implement retention strategies that align with Uber Eats' goals.
✨Prepare for Cross-Functional Collaboration
Since this role involves working closely with various teams, think of examples where you've successfully collaborated across departments. Highlight your ability to align stakeholders and drive change, as this will be crucial for success in the position.
