At a Glance
- Tasks: Lead a dynamic team to drive growth and success for restaurant partners in Central London.
- Company: Join Uber Eats, a leader in the food delivery industry with a vibrant culture.
- Benefits: Competitive salary, flexible working options, and opportunities for personal development.
- Other info: Be part of a fast-paced environment with significant career advancement potential.
- Why this job: Shape the future of food delivery while empowering your team to excel.
- Qualifications: Experience in commercial leadership and managing high-performing teams.
The predicted salary is between 60000 - 80000 € per year.
About the Role
Uber Eats is seeking a Commercial SMB Lead, to lead and manage an on-the-ground Account Management team responsible for Central London accounts. This role is based in London and plays a key leadership role in shaping our Central London commercial strategy. The role is focused on accelerating growth across Central London, leading a high‑performing regional team that manages some of our most strategically important restaurant partners. You will be central to defining partner strategy, raising the bar on execution, and ensuring our top partners consistently succeed on the Uber Eats marketplace through a best‑in‑class experience.
As a Commercial SMB Lead, you will provide hands‑on leadership to a four‑person Account Management team, working closely with the London Expansion Head and wider UK Commercial Leadership to set regional direction, drive performance, and deliver against ambitious growth and quality targets. This role requires strong visibility on the ground, setting the standard for leadership, execution, and partner engagement across the region.
We’re looking for a commercially minded, people‑first leader who can inspire and empower teams, solve complex problems, and remain relentlessly customer‑focused. You’ll bring first‑hand experience managing complex, high‑value commercial negotiations, acting as a thought partner to both your team and senior UK stakeholders.
What You’ll Do
- Lead & Develop: Provide hands‑on leadership to Account Managers, embedding a high‑performance coaching culture to consistently meet commercial priorities.
- Drive Regional Growth & Retention: Optimise restaurant portfolios by identifying risk and shaping retention strategies that accelerate long‑term partner value.
- Shape the AM Playbook: Partner with leadership to design and scale best‑in‑class account management practices for the SMB Mid segment, focusing on efficiency and consistency.
- Activate Commercial Levers: Unlock growth through strategic use of Uber One, partnerships, and pilots, translating experimentation into scalable impact.
- Cross‑Functional Execution: Collaborate with Marketing and Ops to enhance partner visibility, optimise funnel performance, and deliver aligned commercial outcomes.
What You’ll Need
- Commercial Leadership: Extensive experience leading high‑performing account management teams and managing complex partner portfolios at scale within fast‑paced, complex environments.
- Strategic Partnership Management: Proven ability to integrate business, finance, and legal concepts to structure sophisticated, win‑win deals that drive long‑term partner value.
- People Development: Strong track record of coaching, developing, and performance‑managing teams through both direct and matrixed leadership.
- Operational Excellence: Sharp commercial acumen with the ability to deliver on ambitious goals, prioritise at scale, and solve multi‑faceted challenges while navigating ambiguity.
- Cross‑Functional Influence: Highly collaborative leader skilled at aligning stakeholders, driving change, and communicating a clear direction across diverse teams and senior partners.
Commercial SMB Lead - Central London employer: Uber
Uber Eats is an exceptional employer, offering a dynamic work environment in the heart of Central London where innovation and collaboration thrive. With a strong focus on employee development, we empower our team members through hands-on leadership and a coaching culture that prioritises growth and performance. Our commitment to fostering a people-first culture ensures that you will be part of a high-performing team dedicated to delivering best-in-class experiences for our restaurant partners while enjoying the vibrant atmosphere of one of the world's most exciting cities.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial SMB Lead - Central London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on showcasing your leadership skills and how you can drive growth, just like the role requires.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to engage directly with us.
We think you need these skills to ace Commercial SMB Lead - Central London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Commercial SMB Lead. Highlight your experience in leading account management teams and managing complex partnerships, as these are key for us at Uber Eats.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your leadership style and how you’ve driven growth in previous roles. We want to see your passion for people development and commercial strategy.
Showcase Relevant Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your ability to meet ambitious goals. Numbers speak volumes, so include metrics where possible to show your impact.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Uber
✨Know Your Numbers
As a Commercial SMB Lead, you'll need to demonstrate your understanding of key performance metrics. Brush up on relevant data and be ready to discuss how you've driven growth in previous roles. This shows you’re not just a people person but also commercially savvy.
✨Showcase Leadership Style
Prepare to talk about your leadership approach. Think of specific examples where you've inspired and developed your team. Highlight how you foster a high-performance culture and how that has led to success in past positions.
✨Understand the Market
Research the Central London market and Uber Eats' position within it. Be prepared to discuss potential challenges and opportunities. This will show that you're proactive and have a strategic mindset, which is crucial for this role.
✨Engage with Cross-Functional Teams
Since collaboration is key, think of examples where you've worked with marketing or operations teams to achieve commercial goals. Be ready to explain how you align diverse stakeholders towards a common objective, as this will resonate well with the interviewers.
