At a Glance
- Tasks: Drive long-term partnerships with top brands and enhance user experiences.
- Company: Join Uber Eats, a leader in the food delivery industry.
- Benefits: Competitive salary, dynamic work environment, and growth opportunities.
- Other info: Collaborate with global teams and thrive in a startup culture.
- Why this job: Be part of a fast-paced team making a real impact in the food delivery space.
- Qualifications: 3-5 years in account management and strong data analysis skills.
The predicted salary is between 50000 - 60000 £ per year.
About the Role
As an Account Manager in the Enterprise Mid Market team, you will be responsible for driving Uber Eats' long-term commercial relationships with some of our fastest growing enterprise partnerships for Uber Eats across the UK. Working with the likes of Poke House, Tonkotsu, Shake Shack and Ole & Steen, you will help these brands to grow their business sustainably whilst delivering the best experience to our users, with the goal of making Uber Eats their most loved delivery platform. This role calls for a combination of relationship management, business strategy, commercial negotiations and operational excellence. You should be comfortable in an "all hands on deck" environment, love solving problems, thrive in a startup culture, and above all be passionate about our restaurant partners.
What you'll do
- Commercial Management: Lead commercial discussions with enterprise partners to build sustainable long-term partnerships.
- Growth: Develop plans in conjunction with your partners to grow their business through adding locations, experimenting with new business models (e.g. Uber Direct) or growing same-location sales (e.g. effective marketing, menu optimisation).
- Operational Improvement: Drive forward operational improvement with your partners to ensure that together we are delivering the best experience to Uber Eats users - whether that’s making sure they received what they ordered, or they’re receiving it when they expect it.
- Analysis: Quantify everything you do. Utilise data-driven decision making to understand the performance of initiatives to ensure you are optimally prioritising those with the highest return on investment.
- Build tools and processes: Use your analytical ability combined with operational difficulty to build tools and processes to drive forward partnership KPIs.
- Partner with internal teams: Work closely with stakeholders in internal teams both in the UK and globally (e.g. Product, Support, Courier Operations) to solve problems and ensure that feedback received is utilised in improving our product and operations.
What you'll have
- At least 3-5 years of experience in account management or a relevant commercial role.
- Previous customer-facing experience at executive levels and have a track record of outperforming metrics-based business goals.
- Ability to fuse business, strategy, finance, and legal concepts to lead complex, multifaceted deals.
- A strong background with data and data analysis, making data-led decisions and using sound business judgement.
- Great project management experience to develop detailed joint business plans with enterprise partners and consistently deliver above expectations.
- Strong executive presence and communication skills (verbal and written).
- Speed, resourcefulness, and go-getter attitude. This team moves fast and always operates in new spaces.
- Willingness to hustle, roll up sleeves, and get in the weeds with our highest value partners!
Bonus points for
- Experience within the food delivery industry and/or tech industry.
- Experience with founder led and/or SMB businesses.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.
Commercial Account Manager - Mid Market, Uber Eats, UK employer: Uber
Uber Eats is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those who thrive in fast-paced environments. With a strong focus on employee growth and development, team members are encouraged to take ownership of their roles while collaborating with renowned restaurant partners across the UK. The company offers unique opportunities to engage in meaningful work that directly impacts the success of its partners, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Account Manager - Mid Market, Uber Eats, UK
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current employees at Uber Eats on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews by knowing your stuff! Research Uber Eats, their partners, and the latest trends in the food delivery market. Show us you’re passionate about the role and ready to tackle challenges head-on.
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate how your experience aligns with the role of Commercial Account Manager. Think about specific examples where you've driven growth or improved operations – we love a good success story!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in being part of the Uber Eats family. Let’s make it happen!
We think you need these skills to ace Commercial Account Manager - Mid Market, Uber Eats, UK
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the food delivery industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about helping our restaurant partners succeed.
Tailor Your Experience:Make sure to highlight your relevant experience in account management or commercial roles. We love seeing how your past achievements align with what we’re looking for, so don’t hold back on those metrics and successes!
Be Data-Driven:Since this role involves a lot of analysis, it’s crucial to mention your experience with data-driven decision making. Share examples of how you’ve used data to improve business outcomes in your previous roles – we’re all about quantifying success!
Keep It Professional Yet Personal:While we appreciate professionalism, we also value authenticity. Write in a way that reflects your personality and communication style. Remember, we’re looking for someone who can build strong relationships, so let us get to know the real you!
How to prepare for a job interview at Uber
✨Know Your Partners
Before the interview, research the brands you'll be working with, like Poke House and Shake Shack. Understand their business models and challenges. This will help you demonstrate your passion for their success and show that you're ready to build those long-term relationships.
✨Showcase Your Data Skills
Since this role involves a lot of data-driven decision making, be prepared to discuss how you've used data in past roles. Bring examples of how your analytical skills have led to successful outcomes, and be ready to talk about specific metrics you've improved.
✨Demonstrate Problem-Solving Abilities
Think of examples where you've tackled complex problems in a fast-paced environment. Highlight your resourcefulness and ability to roll up your sleeves. This will resonate well with the startup culture at Uber Eats and show that you're a go-getter.
✨Communicate Effectively
Strong communication skills are key for this role. Practice articulating your thoughts clearly and confidently. Prepare to discuss how you've successfully managed relationships with executive-level clients, as this will showcase your executive presence and ability to engage stakeholders.
