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For Companies At a Glance
- Tasks: Manage relationships with top enterprise partners and drive their growth with Uber Eats.
- Company: Join Uber Eats, a leading delivery platform transforming how people enjoy food across the UK.
- Benefits: Enjoy a dynamic work environment, opportunities for growth, and a chance to make an impact.
- Why this job: Be part of a fast-paced team that values innovation and collaboration while supporting beloved brands.
- Qualifications: 3+ years in account management, strong data analysis skills, and excellent communication abilities required.
- Other info: We embrace diverse backgrounds and seek passionate individuals ready to hustle and innovate.
The predicted salary is between 36000 - 60000 £ per year.
About the Role
As an Account Manager in the Enterprise Mid Market team, you will be responsible for driving Uber Eats' long-term commercial relationships with some of our fastest growing enterprise partnerships for Uber Eats across the UK. Working with the likes of Poke House, Tonkotsu, Shake Shack and Ole & Steen. You will help these brands to grow their business sustainably whilst delivering the best experience to our users, with the goal of making Uber Eats their most loved delivery platform. Additionally, you’ll also collaborate with the Enterprise lead to define the strategy of how we grow different partnership groups (e.g. London favourites & virtual restaurants). This role calls for a combination of relationship management, business strategy, operational excellence and problem solving. You should be comfortable in an "all hands on deck" environment, love solving problems, thrive in a startup culture, and above all be passionate about our restaurant partners.
What you’ll do
- Commercial Management: Lead commercial discussions with enterprise partners to build sustainable long-term partnerships.
- Growth: Develop plans in conjunction with your partners to grow their business through adding locations, experimenting with new business models (e.g. Uber Direct) or growing same-location sales (e.g. effective marketing, menu optimisation).
- Operational Improvement: Drive forward operational improvement with your partners to ensure that together we are delivering the best experience to Uber Eats users - whether that’s making sure they received what they ordered, or they’re receiving it when they expect it.
- Analysis: Quantify everything you do. Utilise data-driven decision making to understand the performance of initiatives to ensure you are optimally prioritising those with the highest return on investment.
- Build tools and processes: Use your analytical ability combined with operational difficulty to build tools and processes to drive forward partnership KPIs.
- Partner with internal teams: Work closely with stakeholders in internal teams both in the UK and globally (e.g. Product, Support, Courier Operations) to solve problems and ensure that feedback received is utilised in improving our product and operations.
What you’ll need
- At least 3 years of experience in account management or a relevant commercial role.
- Previous customer-facing experience at executive levels and have a track record of outperforming metrics-based business goals.
- Ability to fuse business, strategy, finance, and legal concepts to lead complex, multifaceted deals.
- A strong background with data and data analysis, making data-led decisions and using sound business judgement.
- Great project management experience to develop detailed joint business plans with enterprise partners and consistently deliver above expectations.
- Strong executive presence and communication skills (verbal and written).
- Speed, resourcefulness, and go-getter attitude. This team moves fast and always operates in new spaces.
- Willingness to hustle, roll up sleeves, and get in the weeds with our highest value partners!
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
Commercial Account Manager, Mid-Market employer: Uber
Contact Detail:
Uber Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Account Manager, Mid-Market
✨Tip Number 1
Network with professionals in the food delivery and restaurant industry. Attend relevant events or webinars where you can meet potential colleagues or partners. Building relationships now can give you insights into the role and help you stand out.
✨Tip Number 2
Familiarise yourself with Uber Eats' current partnerships and their business models. Understanding how they operate and what challenges they face will allow you to speak knowledgeably during interviews and demonstrate your genuine interest in the role.
✨Tip Number 3
Brush up on your data analysis skills. Since the role requires making data-driven decisions, being able to discuss your experience with data analysis tools or methodologies will show that you're prepared for the analytical aspects of the job.
✨Tip Number 4
Prepare examples of how you've successfully managed client relationships and driven growth in previous roles. Be ready to share specific metrics or outcomes that highlight your ability to exceed business goals, as this will resonate well with the hiring team.
We think you need these skills to ace Commercial Account Manager, Mid-Market
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and commercial roles. Emphasise your achievements in driving partnerships and meeting business goals, particularly in fast-paced environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the restaurant industry and your understanding of Uber Eats' mission. Mention specific examples of how you've successfully managed client relationships and driven growth in previous roles.
Highlight Data-Driven Achievements: In your application, include specific instances where you used data analysis to inform decisions or improve operational processes. This will demonstrate your analytical skills and ability to make data-led decisions.
Showcase Communication Skills: Since strong communication is key for this role, ensure your application reflects your verbal and written communication abilities. Use clear, concise language and consider including examples of successful stakeholder engagement.
How to prepare for a job interview at Uber
✨Showcase Your Relationship Management Skills
As a Commercial Account Manager, you'll need to demonstrate your ability to build and maintain strong relationships. Prepare examples of how you've successfully managed client relationships in the past, focusing on long-term partnerships and the strategies you used to nurture them.
✨Be Data-Driven
This role requires a strong background in data analysis. Be ready to discuss how you've used data to inform your decisions and drive business growth. Bring specific metrics or case studies that highlight your analytical skills and the impact of your data-driven decisions.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your problem-solving skills. Think of scenarios where you've faced challenges in account management and how you overcame them. Highlight your resourcefulness and ability to thrive in fast-paced environments.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. Be prepared to discuss how you've effectively communicated with stakeholders at various levels, ensuring everyone is aligned towards common goals.
