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For Companies At a Glance
- Tasks: Manage restaurant partnerships and drive growth through strategic planning and analysis.
- Company: Join Uber Eats, a leader in transforming the food delivery landscape.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth and collaboration.
- Why this job: Be part of a mission to redefine food delivery while building lasting relationships.
- Qualifications: 1+ year in Account Management or customer-facing roles; strong communication and analytical skills required.
- Other info: This is a 12-month fixed-term contract covering maternity leave.
The predicted salary is between 28800 - 43200 £ per year.
About the Role
At Uber Eats, we’re on a mission to transform the food delivery landscape—and we’re looking for a dynamic Account Manager to help drive growth in our markets.
In this role, you’ll build strong, lasting partnerships with restaurants, using your strategic mindset and analytical skills to help them thrive on our platform. You\’ll play a key role in optimising performance, unlocking new opportunities, and shaping the future of food delivery in your region.
We’re looking for highly motivated Account Managers who thrive in fast-paced environments, love collaborating with diverse teams, and are passionate about the food industry. If you’re someone who can think big while executing with precision, we’d love to hear from you.
Join us in redefining how people eat – one partnership at a time.
This role is on a fixed term 12 month contract (maternity cover)
What you\’ll do:
- Manage a portfolio of restaurants across different geos in the UK and be responsible for its growth and profitability
- Commercial Management: Lead commercial discussions with merchants to build sustainable long-term partnerships.
- Growth: Develop strategies in conjunction with your partners to help grow their businesses (e.g. effective marketing plans, menu optimisations, operational improvements etc.)
- Build effective outreach strategies: Establish and proactively maintain communication channels with merchant partners via email, phone, and face-to-face meetings
- Work with the manager to build scalable processes and standardise best-practices to grow mid-sized SMB accounts at scale
- Track WoW rhythm of the business, and identified the hidden business signals
- Operational Improvement: Drive forward operational improvement with your partners to ensure that together we are delivering the best experience to Uber Eats users and couriers – whether that’s making sure they received what they ordered, or they’re receiving it when they expect it.
- Analysis: Quantify everything you do. Utilise data-driven decision making to understand the performance of initiatives to ensure you are effectively prioritising and developing strategies for your portfolio of accounts.
- Improve tools and processes: Use your analytical ability combined with operational rigour to identify gaps in our current processes and build tools to drive forward partnership KPIs and maximise your impact
- Partner with internal teams: Work closely with stakeholders in internal teams (e.g. Central Operations, Community Operations) to solve problems and ensure that feedback received is utilised in improving our product and operations.
What you\’ll have:
- Minimum 1 year of validated experience in Account Management/Sales or any customer-facing roles
- Ability to influence various audiences both internally and externally using strong verbal and written communication
- Ability to adapt to a constantly evolving fast-paced environment
- Highly responsive and data-oriented attitude, able to take the initiative and maintain high-quality relationships with all kinds of partners
- Understanding the customer needs and overcoming any challenges the business may face
- Project management and a problem-solving demeanour to adjust to the autonomy of the role
Bonus points for being:
- Highly autonomous – able to work with minimal oversight
- Ability to fuse business, strategy, finance and legal concepts to lead complex, multifaceted deals
- Problem solving skills: when you see a problem, you work hard and think out of the box until you fix it
- Capable to run analysis and/or understand data and transform it into relevant insights
- Strong executive presence and have a track record of outperforming metrics-based business goals
- Effective at operating under pressure and meeting tight deadlines
Uber\’s mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world – let’s move it forward, together.
Offices continue to be central to collaboration and Uber\’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.
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Commercial Account Manager (12 month Fixed Term Contract) employer: Uber
Contact Detail:
Uber Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Account Manager (12 month Fixed Term Contract)
✨Tip Number 1
Familiarise yourself with Uber Eats' business model and the food delivery landscape. Understanding how they operate and their key challenges will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current or former employees of Uber Eats on platforms like LinkedIn. They can provide insider insights about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven growth or improved partnerships in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 4
Stay updated on industry trends and competitor strategies in the food delivery sector. Being knowledgeable about the market will demonstrate your passion and commitment to the role during discussions.
We think you need these skills to ace Commercial Account Manager (12 month Fixed Term Contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management or sales. Focus on achievements that demonstrate your ability to build partnerships and drive growth, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the food industry and your understanding of Uber Eats' mission. Use specific examples from your past experiences to illustrate how you can contribute to their goals.
Showcase Analytical Skills: Since the role requires data-driven decision making, include examples of how you've used data to inform strategies or improve performance in previous roles. This will demonstrate your analytical mindset.
Highlight Communication Abilities: The job involves influencing various audiences, so emphasise your strong verbal and written communication skills. Provide examples of how you've successfully communicated with diverse teams or partners in the past.
How to prepare for a job interview at Uber
✨Show Your Passion for the Food Industry
Make sure to express your enthusiasm for the food industry during the interview. Discuss any relevant experiences or insights you have about food delivery and how it impacts local businesses. This will demonstrate that you're not just looking for a job, but that you're genuinely interested in contributing to Uber Eats' mission.
✨Prepare Data-Driven Examples
Since the role requires a strong analytical mindset, come prepared with specific examples of how you've used data to drive decisions in previous roles. Be ready to discuss metrics you've tracked and how they influenced your strategies, especially in account management or sales.
✨Demonstrate Your Problem-Solving Skills
Be prepared to share instances where you've faced challenges in your previous roles and how you overcame them. Highlight your ability to think outside the box and adapt to changing circumstances, as this is crucial for success in a fast-paced environment like Uber Eats.
✨Understand the Role's Key Responsibilities
Familiarise yourself with the specific responsibilities outlined in the job description. Be ready to discuss how your skills align with managing a portfolio of restaurants, building partnerships, and driving growth. This shows that you've done your homework and are serious about the position.
