At a Glance
- Tasks: Drive client success and retention while managing key accounts in a dynamic environment.
- Company: Join Uber Freight, a leader in logistics and transportation innovation.
- Benefits: Enjoy competitive pay, health benefits, 401k match, and performance bonuses.
- Other info: Hybrid work model with opportunities for travel and professional growth.
- Why this job: Make a real impact by helping clients optimise their supply chain with cutting-edge technology.
- Qualifications: 3+ years in customer-facing roles; strong communication and project management skills required.
The predicted salary is between 50000 - 70000 £ per year.
Schedule: Full Time
Job Type: Hybrid
Salary Type: Salary
Req #: 2928
No immigration sponsorship or transfer available for this role.
About the Role
The Sr. Strategic Customer Success Partner is responsible for achieving client retention and satisfaction for a group of clients. This includes visiting the clients on a regular basis (as needed), providing support, reporting, and KPIs associated with the client, and partnering with operations teams to meet strategic initiatives and continuous improvement ideas. The Sr. Strategic Customer Success Partner is responsible for project management and is expected to utilize the strategic customer success playbooks to develop an account plan to meet both customer and Uber Freight objectives.
What the Candidate Will Do
- Responsible for customer retention, growth and contract management for one or multiple accounts with varying levels of complexity.
- Can work independently but will require some support from Leadership and peers.
- Solid communicator across all levels; conducts weekly, monthly, and quarterly business reviews, ideation sessions, and other client facing business meetings or virtual sessions as appropriate.
- Serve as primary liaison on behalf of assigned customers represented with Uber Freight departments and other job functions.
- Financial ownership and budgeting of customer revenue.
- Assist customers with freight cost forecasting and budgeting as appropriate.
- Responsible for driving initiatives with the client and internal teams to meet customer objectives.
- Maintain timely and accurate customer information in CRM tools.
- Interprets supply chain data to drive actionable insights and improvements.
- Travel to customer locations as needed, up to 30% of the time.
Basic Qualifications
- High school diploma or GED equivalent.
- At least 3 years experience in a customer facing role within transportation/logistics.
- Experience having financial responsibilities (cost savings, net revenue, P&L) for a managed book of business.
- Experience creating reports in Excel or Google Sheets.
Preferred Qualifications
- Bachelor’s degree in business, logistics or other related fields.
- 5 years logistics and transportation experience.
- Experience presenting to Senior Leadership.
- Account management experience.
- Experience with Tableau or Power BI.
Benefits & Compensation for U.S. Employees
Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.
About Uber Freight
Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.
Candidate Privacy Notice
Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.
EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Sr. Strategic Success Partner (Commercial) in Newport employer: Uber Freight
Uber Freight is an exceptional employer that prioritises employee well-being and professional growth, offering a hybrid work environment that fosters flexibility and collaboration. With comprehensive benefits including health plans, 401k matching, and performance bonuses, employees are supported in both their personal and professional lives. The company culture encourages innovation and teamwork, making it an ideal place for those looking to make a meaningful impact in the logistics and transportation industry.
StudySmarter Expert Advice🤫
We think this is how you could land Sr. Strategic Success Partner (Commercial) in Newport
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Uber Freight. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Uber Freight before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sr. Strategic Success Partner (Commercial) in Newport
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Uber Freight:Your cover letter is your chance to shine! Tell us why you want to work at Uber Freight specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Uber Freight!
How to prepare for a job interview at Uber Freight
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
