At a Glance
- Tasks: Drive client satisfaction and retention while managing strategic accounts in transportation.
- Company: Join Uber Freight, a leader in logistics and transportation innovation.
- Benefits: Enjoy competitive pay, health benefits, 401k match, and performance bonuses.
- Other info: Hybrid work model with opportunities for travel and professional growth.
- Why this job: Make a real impact by optimising supply chains and enhancing customer experiences.
- Qualifications: 3+ years in customer-facing roles; experience in logistics and financial management.
The predicted salary is between 56700 - 69300 £ per year.
Schedule: Full Time
Job Type: Hybrid
Salary Type: Salary
Req #: 2928
No immigration sponsorship or transfer available for this role.
About the Role
The Sr. Strategic Customer Success Partner I is an individual contributor role that is responsible for achieving client retention and satisfaction for a group of clients. This includes visiting the clients on a regular basis (as needed), providing support, reporting, and KPIs associated with the client, and partnering with operations teams to meet strategic initiatives and continuous improvement ideas. The Sr. Strategic Customer Success Partner is responsible for project management and is expected to utilize the strategic customer success playbooks to develop an account plan to meet both customer and Uber Freight objectives.
What the Candidate Will Do
- Responsible for customer retention, growth and contract management for one or multiple accounts with varying levels of complexity.
- Can work independently but will require some support from Leadership and peers.
- Solid communicator across all levels; conducts weekly, monthly, and quarterly business reviews, ideation sessions, and other client facing business meetings or virtual sessions as appropriate.
- Serve as primary liaison on behalf of assigned customers represented with Uber Freight departments and other job functions.
- Financial ownership and budgeting of customer revenue.
- Assist customers with freight cost forecasting and budgeting as appropriate.
- Responsible for driving initiatives with the client and internal teams to meet customer objectives.
- Maintain timely and accurate customer information in CRM tools.
- Interprets supply chain data to drive actionable insights and improvements.
- Travel to customer locations as needed, up to 30% of the time.
Basic Qualifications
- High school diploma or GED equivalent.
- At least 3 years experience in a customer facing role within transportation/logistics.
- Experience having financial responsibilities (cost savings, net revenue, P&L) for a managed book of business.
- Experience creating reports in Excel or Google Sheets.
Preferred Qualifications
- Bachelor’s degree in business, logistics or other related fields.
- 5 years logistics and transportation experience.
- Experience presenting to Senior Leadership.
- Account management experience.
- Experience with Tableau or Power BI.
Benefits & Compensation for U.S. Employees
Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.
About Uber Freight
Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.
Candidate Privacy Notice
Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.
EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Sr. Strategic Client Engagement Partner (Transportation Management) in Newport employer: Uber Freight
Uber Freight is an exceptional employer that prioritises employee well-being and professional growth, offering a hybrid work environment that fosters flexibility and collaboration. With comprehensive benefits including health plans, 401k matching, and performance bonuses, employees are supported in both their personal and professional lives. The company culture encourages innovation and teamwork, making it an ideal place for those looking to make a meaningful impact in the logistics and transportation industry.
StudySmarter Expert Advice🤫
We think this is how you could land Sr. Strategic Client Engagement Partner (Transportation Management) in Newport
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Uber Freight.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Uber Freight. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Sr. Strategic Client Engagement Partner (Transportation Management) in Newport
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Uber Freight, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Uber Freight and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Uber Freight. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Uber Freight
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Uber Freight.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Uber Freight.
