At a Glance
- Tasks: Lead a dynamic team to drive growth and success for restaurant partners in Central London.
- Company: Join Uber Eats, a leader in the food delivery industry with a vibrant culture.
- Benefits: Competitive salary, career development opportunities, and a chance to make an impact.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Shape the future of food delivery while empowering your team and partners.
- Qualifications: Proven experience in commercial leadership and account management.
The predicted salary is between 60000 - 80000 £ per year.
Uber Eats is seeking a Commercial SMB Lead, to lead and manage an on-the-ground Account Management team responsible for Central London accounts. This role is based in London and plays a key leadership role in shaping our Central London commercial strategy. The role is focused on accelerating growth across Central London, leading a high-performing regional team that manages some of our most strategically important restaurant partners. You will be central to defining partner strategy, raising the bar on execution, and ensuring our top partners consistently succeed on the Uber Eats marketplace through a best-in-class experience.
As a Commercial SMB Lead, you will provide hands-on leadership to a 4 person Account Management team, working closely with the London Expansion Head and wider UK Commercial Leadership to set regional direction, drive performance, and deliver against ambitious growth and quality targets. This role requires strong visibility on the ground, setting the standard for leadership, execution, and partner engagement across the region. We're looking for a commercially minded, people-first leader who can inspire and empower teams, solve complex problems, and remain relentlessly customer-focused. We're looking for an experienced commercial leader with a proven track record of leading commercial teams. You'll bring first-hand experience managing complex, high-value commercial negotiations, acting as a thought partner to both your team and senior UK stakeholders.
What You'll Do:
- Lead & Develop: Provide hands-on leadership to Account Managers, embedding a high-performance coaching culture to consistently meet commercial priorities.
- Drive Regional Growth & Retention: Optimise restaurant portfolios by identifying risk and shaping retention strategies that accelerate long-term partner value.
- Shape the AM Playbook: Partner with leadership to design and scale best-in-class account management practices for the SMB Mid segment, focusing on efficiency and consistency.
- Activate Commercial Levers: Unlock growth through strategic use of Uber One, partnerships, and pilots, translating experimentation into scalable impact.
- Cross-Functional Execution: Collaborate with Marketing and Ops to enhance partner visibility, optimise funnel performance, and deliver aligned commercial outcomes.
What You'll Need:
- Commercial Leadership: Extensive experience leading high-performing account management teams and managing complex partner portfolios at scale within fast-paced, complex environments.
- Strategic Partnership Management: Proven ability to integrate business, finance, and legal concepts to structure sophisticated, win-win deals that drive long-term partner value.
- People Development: Strong track record of coaching, developing, and performance-managing teams through both direct and matrixed leadership.
- Operational Excellence: Sharp commercial acumen with the ability to deliver on ambitious goals, prioritise at scale, and solve multi-faceted challenges while navigating ambiguity.
- Cross-Functional Influence: Highly collaborative leader skilled at aligning stakeholders, driving change, and communicating a clear direction across diverse teams and senior partners.
Commercial SMB Manager, Uber Eats in London employer: Uber Corporate
Uber Eats is an exceptional employer, offering a dynamic work environment in the heart of Central London where innovation and collaboration thrive. With a strong focus on employee development, you will have the opportunity to lead a high-performing team while shaping commercial strategies that drive growth and success for our restaurant partners. Our people-first culture fosters creativity and empowers you to make a meaningful impact in a fast-paced industry, all while enjoying the vibrant lifestyle that London has to offer.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial SMB Manager, Uber Eats in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy about reaching out to potential contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Uber Eats and its competitors. Understand their commercial strategies and think about how you can contribute to their growth. This will not only impress your interviewers but also help you feel more confident.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share examples of how you've developed teams and driven performance in previous roles. Highlighting your people-first approach will resonate well with the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Uber Eats family. Let’s get you that dream job!
We think you need these skills to ace Commercial SMB Manager, Uber Eats in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Commercial SMB Lead. Highlight your experience in leading account management teams and managing complex partner portfolios, as these are key for us at Uber Eats.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your commercial leadership skills and how you’ve driven growth in previous roles. We want to see your passion for the role and how you can inspire teams.
Showcase Your Achievements:Quantify your successes! Whether it’s increasing partner retention or optimising restaurant portfolios, we love numbers that tell a story. Make sure to include specific examples that demonstrate your impact.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Uber Corporate
✨Know Your Numbers
As a Commercial SMB Lead, you'll need to demonstrate your understanding of key performance metrics. Brush up on relevant data and be ready to discuss how you've driven growth in previous roles. Show them you can turn numbers into actionable insights!
✨Showcase Your Leadership Style
This role is all about leading a team, so be prepared to share specific examples of how you've developed and inspired your teams in the past. Highlight your coaching techniques and how you've fostered a high-performance culture.
✨Understand the Market
Familiarise yourself with the Central London restaurant scene and Uber Eats' position within it. Be ready to discuss potential strategies for optimising restaurant portfolios and enhancing partner engagement. This shows you're not just a fit for the role, but also passionate about the industry.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and strategic thinking. Think of complex situations you've navigated in the past and how you approached them. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
