Account Manager, Uber Eats, UK in London

This role sits within the UK SMB team and is responsible for driving Uber Eats' long-term commercial relationships with some of our top local favourite brands. As the Commercial Account Manager, you'll be managing a portfolio of accounts - collaborating with partners to help them grow their business sustainably, whilst delivering the best experience to our users, with the goal of making Uber Eats their most loved delivery platform.

This role calls for a combination of relationship management, commercial acumen, operational excellence and problem solving. You should be comfortable in an all hands on deck environment, love solving problems, thrive in a start-up culture, and above all be passionate about our restaurant partners. There will be no shortage of challenges and opportunities to throw yourself into!

What You'll do:

• Manage a portfolio of restaurants across different geos in the UK and be responsible for its growth and profitability.
• Commercial Management: Lead commercial discussions with merchants to build sustainable long-term partnerships.
• Growth: Develop strategies in conjunction with your partners to help grow their businesses (e.g. effective marketing plans, menu optimisations, operational improvements etc.)
• Build effective outreach strategies: Establish and proactively maintain communication channels with merchant partners.
• Work with the manager to build scalable processes and standardise best practices to grow mid-sized SMB accounts at scale.
• Track WoW rhythm of the business, and identify the hidden business signals.
• Operational Improvement: Drive forward operational improvement with your partners to ensure that together we are delivering the best experience to Uber Eats users and couriers.
• Analysis: Quantify everything you do. Utilise data-driven decision making to understand the performance of initiatives to ensure you are effectively prioritising and developing strategies for your portfolio of accounts.
• Improve tools and processes: Use your analytical ability combined with operational rigour to identify gaps in our current processes and build tools to drive forward partnership KPIs and maximise your impact.
• Partner with internal teams: Work closely with stakeholders in internal teams (e.g. Central Operations, Community Operations) to solve problems and ensure that feedback received is utilised in improving our product and operations.

What you'll need:

• Experience: 1-2+ years in a client-facing or commercial role with a proven track record of upselling and outperforming metrics-based goals.
• Commercial Acumen: Highly autonomous and resilient, with a 'go-getter' attitude to hit targets, manage tight deadlines, and lead complex deals by fusing business, finance, and legal concepts.
• Data & Problem Solving: Confident in making data-led decisions; proficient in G-Suite/Excel with the ability to transform data into insights and think outside the box to solve problems.
• Execution & Drive: Strong communication skills and executive presence, with a willingness to roll up your sleeves and work in a fast-paced, high-pressure environment.