At a Glance
- Tasks: Build and grow partnerships with local restaurants, driving their success on the Uber Eats platform.
- Company: Join Uber Eats, a leader in food delivery with a mission to support local businesses.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Other info: Fast-paced, dynamic role with a focus on collaboration and innovation.
- Why this job: Make a real impact in your community while developing valuable skills in account management.
- Qualifications: Experience in account management or customer-facing roles; strong negotiation and problem-solving skills.
The predicted salary is between 40000 - 50000 £ per year.
About the role
Account Management at Uber means navigating ambiguity, earning trust fast, and solving problems that don't come with a script. In this role, you will own the growth and success of a portfolio of SMB restaurant partners, acting as their primary advisor to unlock the full potential of the Uber Eats platform. It is a high-stakes environment where your ability to build long-term partnerships directly impacts the livelihood of local businesses and Uber's mission to move the real world. The work is fast-paced and requires a grit-based mindset; you will deal with shifting priorities, handle tough negotiations, and build lasting partnerships. We are looking for resourceful owners who are energized by the complex reality of Account Management and can stay resilient through the inevitable "no" to find creative solutions for our partners. If you thrive on autonomy and are motivated by seeing the tangible impact of your work on the community, this is where you will grow.
What you'll do
- Build and grow long-term partnerships by understanding what matters most to your restaurant partners - doing the right thing long term.
- Manage partner portfolios with urgency and discipline, using data-driven insights to track KPIs and identify opportunities for optimization.
- Navigate ambiguity and complexity to resolve merchant issues, unblock growth, and ensure high-levels of partner satisfaction.
- Adapt your approach based on market dynamics and partner needs to influence the adoption of new features, marketing products, and services.
- Collaborate across operations, marketing, and product teams to share local market knowledge and shape regional strategies that scale.
Time spent in the day
- 40% Partner relationship management and consultative outreach.
- 25% Data analysis, portfolio health tracking, and account planning.
- 20% Cross-functional collaboration and internal strategy alignment.
- 15% Administrative tasks, Salesforce documentation, and process standardizing.
What You'll Have
- Experience in account management, operations, sales or customer-facing functions.
- Ability to negotiate with external partners and overcoming objections to gain commitment.
- Ability to handle high-ambiguity environments and pivot quickly based on shifting business priorities.
- Demonstrated ability to build and leverage data-driven insights for portfolio sales lifecycle-management.
- Fluency in the local language of the market, and professional proficiency in English.
- High school diploma or equivalent.
Preferred Qualifications
- Proficiency in Salesforce and Google Sheets/Excel for data-driven decision making.
- Demonstrated problem-solving ability to solve gaps in merchant processes.
- Stakeholder management skills with the ability to influence without authority.
Commercial Account Manager, Uber Eats employer: Uber Corporate
At Uber Eats, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. As a Commercial Account Manager, you will enjoy the autonomy to drive meaningful partnerships with local restaurant businesses while benefiting from comprehensive growth opportunities and a supportive team environment. Our commitment to innovation and community impact ensures that your contributions are valued and recognised, making this role not just a job, but a rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Account Manager, Uber Eats
✨Tip Number 1
Get to know the company inside out! Research Uber Eats, its culture, and its mission. This way, when you get that interview, you can show how your values align with theirs and how you can contribute to their goals.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in account management. Personal connections can make all the difference!
✨Tip Number 3
Prepare for those tricky questions! Think about how you would handle ambiguity and tough negotiations. Have examples ready that showcase your problem-solving skills and resilience. Practice makes perfect!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Uber Eats team. Let’s get you that job!
We think you need these skills to ace Commercial Account Manager, Uber Eats
Some tips for your application 🫡
Show Your Grit:In your application, let us see that you have the grit and resilience to thrive in a fast-paced environment. Share examples of how you've navigated ambiguity and tackled tough negotiations in the past.
Data-Driven Insights Matter:Highlight your experience with data analysis and how you've used insights to drive success in previous roles. We love seeing candidates who can leverage data to optimise partner relationships and track KPIs effectively.
Tailor Your Approach:Make sure your application reflects an understanding of our restaurant partners' needs. Show us how you've adapted your strategies based on market dynamics and partner requirements in your previous experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're proactive!
How to prepare for a job interview at Uber Corporate
✨Know Your Partners
Before the interview, research Uber Eats and its restaurant partners. Understand their needs and challenges. This will help you demonstrate your ability to build long-term partnerships and show that you’re genuinely interested in their success.
✨Showcase Your Data Skills
Be prepared to discuss how you've used data to drive decisions in past roles. Bring examples of how you've tracked KPIs or optimised portfolios. This will highlight your ability to leverage data-driven insights, which is crucial for this role.
✨Embrace Ambiguity
Expect questions about how you handle uncertainty and shifting priorities. Share specific examples from your experience where you successfully navigated complex situations. This will showcase your grit-based mindset and adaptability.
✨Collaborate Like a Pro
Think of examples where you’ve worked cross-functionally to achieve a goal. Discuss how you’ve collaborated with different teams to share insights and shape strategies. This will demonstrate your ability to influence without authority and work effectively in a fast-paced environment.
