At a Glance
- Tasks: Serve food and drinks while providing top-notch customer service on board.
- Company: Join Uber Boat by Thames Clippers, a leader in innovative transport.
- Benefits: Full-time role with competitive pay and opportunities for growth.
- Other info: Dynamic role with a focus on teamwork and high standards.
- Why this job: Be part of an exciting team and create memorable experiences for customers.
- Qualifications: Must love working with people and thrive in a fast-paced environment.
The predicted salary is between 18900 - 23100 £ per year.
Uber Boat by Thames Clippers | Full time
Onboard Customer Service Assistant
London Arena, United Kingdom | Posted on 15/05/2026
- Theproduction and delivery of drinks / food in line with brand standards &recipes and in compliance with relevant food safety and alcohol licensing laws.
- Tounderstand and follow the Bar and Till Training Procedures to ensure that all transactions are recorded accurately and to make all reasonable efforts toensure that stock is not lost or stolen.
- Toalways provide a ‘world class’ standard of customer service, being proactive inoffering customer information throughout the whole customer journey.
- Working alongside the rest of the on-boardteam to ensure that the cleaning programme is followed and that all vessels arekept to a high standard of cleanliness at all times during service.
- Toassist the Master / Mate / DCSA in any emergency situations and take part inmonthly drills to ensure preparedness for such events.
- Toserve food and beverages to customers following prescribed methods ofportioning, presentation, and combinations in line with our brand standards andanswer questions about products.
- Tofollow food hygiene / safety procedures in line with health and safetyrequirements.
- Toensure sales of alcohol are completed responsibly and in line with licencingrequirements.
- Togreet and engage with all customers on board with a friendly welcome andexplore their requirements for food and drink.
- Toprocess all sales through the EPOS system and ensure payment is taken andrecorded in full.
Requirements
QUALIFICATIONS& EXPERIENCE
- Havea genuine desire and ability to work with the public in a front line, customerfocused environment.
- Becommitted to working to high standards and providing the highest level ofvisitor care
- Ateam player with a flexible, positive and committed attitude to work.
- Thrivein a very busy environment and maintain patience and empathy even when workingunder pressure.
- Previous,relevant working experience within a Customer / Food Service or Retailenvironment
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Onboard Customer Service Assistant employer: Uber Boats by Thames Clippers
At Uber Boat by Thames Clippers, we pride ourselves on being an exceptional employer that values our team members and their contributions. Located in the vibrant city of London, we offer a dynamic work culture where employees are encouraged to grow and develop their skills in a fast-paced environment. With a commitment to providing world-class customer service, our team enjoys unique opportunities for personal and professional development while working alongside passionate colleagues who share a love for delivering memorable experiences on the water.
Contact Details:
Uber Boats by Thames Clippers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Onboard Customer Service Assistant
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Uber Boats by Thames Clippers. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Uber Boats by Thames Clippers
Don't be shy about reaching out to Uber Boats by Thames Clippers directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Onboard Customer Service Assistant
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Uber Boats by Thames Clippers and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Uber Boats by Thames Clippers
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
