Uber Boat by Thames Clippers | Full time
Deck Customer Service Assistant
London, United Kingdom | Posted on 23/04/2026
This role works in close collaboration with the crew on board the vessel to ensure the safety and
great customer experience of our passengers.
KEY RESPONSIBILITIES
- To assist the Master / Mate in the safe operation of the vessel, whilst carrying out safe and efficient vessel management duties.
- To ensure that all passengers have the correct ticket type for their journey in line with our Pay Before You Travel Policy.
- To assist the Master / Mate / OSCA in cleaning and maintenance of the vessel.
- To assist the OCSA where required with delivery of customer service & stock control, working in partnership to improve the customer experience
- To assist in safety checks of the vessel’s equipment in accordance with the requirements of SMS and ISM. Ensure compliance with all Health and Safety regulations and safe working practices as required by current legislation and the Company’s health and safety Policy and practices.
- To ensure that health and safety and all other automated announcements are played reporting any defects to the on board Mate.
- To assist with securing vessels alongside piers as directed by the Master and Mate.
- To ensure that passenger numbers are recorded correctly on all relevant systems, advising team mates on the piers where necessary of the amount of space left on board before the loading process commences.
- To ensure that all customers receive a friendly welcome on board, are given any further information they may require with supporting literature and are given a fond farewell at the end of their journey.
- To assist in the bunkering of fresh water and fuel
LOCATION AND TRAVEL
Trinity Buoy Wharf
Requirements
QUALIFICATIONS & EXPERIENCE
Previous, relevant working experience within a Customer Service environment
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Contact Details:
Uber Boats by Thames Clippers Recruitment Team
