At a Glance
- Tasks: Ensure passenger safety and deliver an exceptional customer experience on board.
- Company: Join Uber Boat by Thames Clippers, a leader in water transport.
- Benefits: Full-time role with opportunities for growth and development.
- Other info: Work in a vibrant environment with a focus on teamwork and safety.
- Why this job: Be part of a dynamic team and make every journey memorable for passengers.
- Qualifications: Experience in customer service and a passion for helping others.
The predicted salary is between 20250 - 24750 £ per year.
This role works in close collaboration with the crew on board the vessel to ensure the safety and great customer experience of our passengers.
KEY RESPONSIBILITIES
- To assist the Master / Mate in the safe operation of the vessel, whilst carrying out safe and efficient vessel management duties.
- To ensure that all passengers have the correct ticket type for their journey in line with our Pay Before You Travel Policy.
- To assist the Master / Mate / OSCA in cleaning and maintenance of the vessel.
- To assist the OCSA where required with delivery of customer service & stock control, working in partnership to improve the customer experience.
- To assist in safety checks of the vessel’s equipment in accordance with the requirements of SMS and ISM.
- Ensure compliance with all Health and Safety regulations and safe working practices as required by current legislation and the Company’s health and safety Policy and practices.
- To ensure that health and safety and all other automated announcements are played reporting any defects to the on board Mate.
- To assist with securing vessels alongside piers as directed by the Master and Mate.
- To ensure that passenger numbers are recorded correctly on all relevant systems, advising team mates on the piers where necessary of the amount of space left on board before the loading process commences.
- To ensure that all customers receive a friendly welcome on board, are given any further information they may require with supporting literature and are given a fond farewell at the end of their journey.
- To assist in the bunkering of fresh water and fuel.
LOCATION AND TRAVEL
Trinity Buoy Wharf
QUALIFICATIONS & EXPERIENCE
Previous, relevant working experience within a Customer Service environment.
Deck Customer Service Assistant employer: Uber Boats by Thames Clippers
At Uber Boat by Thames Clippers, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises employee well-being and growth. As a Deck Customer Service Assistant in London, you will not only play a crucial role in enhancing the customer experience but also benefit from comprehensive training and development opportunities, ensuring your career progresses alongside our commitment to safety and service excellence. Join us at Trinity Buoy Wharf, where your contributions are valued, and every day brings new adventures on the Thames.
Contact Details:
Uber Boats by Thames Clippers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Deck Customer Service Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Uber Boats by Thames Clippers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Uber Boats by Thames Clippers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Deck Customer Service Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Uber Boats by Thames Clippers:Your cover letter is your chance to shine! Tell us why you want to work at Uber Boats by Thames Clippers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Uber Boats by Thames Clippers!
How to prepare for a job interview at Uber Boats by Thames Clippers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
