At a Glance
- Tasks: Ensure passengers have valid tickets and manage fare evasion effectively.
- Company: Join a dynamic team focused on customer service and revenue protection.
- Benefits: Gain valuable experience, develop skills, and work in a supportive environment.
- Other info: Opportunity for personal growth and teamwork in a vibrant setting.
- Why this job: Make a difference by tackling fare evasion and enhancing customer experiences.
- Qualifications: Strong interpersonal skills and previous customer service experience required.
The predicted salary is between 30000 - 40000 £ per year.
Supporting our business to ensure that all passengers have purchased the correct ticket type for their journey. This will include detecting and managing any fraudulent activity on board vessels and at piers.
Collection of missed revenue and capture of relevant information. Keeping accurate and appropriate records to enable us to monitor fare evasion and/or fraudulent activity.
Through careful analysis of records, investigate any patterns in fare evasion and propose intervention methods required to resolve the issue.
Assist other departments with internal audit requirements i.e., Stock for Catering and Customer Services.
To maintain a high standard of customer care at all times.
MAIN ACTIVITIES
Undertake full inspection of tickets, always ensuring a high level of customer service, and effectively managing passengers who are not in possession of a valid ticket.
Collect fares and issue penalty charge notices; interview suspected fare evaders or those committing fraudulent activity, and complete paperwork.
Take appropriate follow-up actions with those committing fraudulent activity.
Monitor the enforcement of our Pay Before You Travel (PBYT) policy by our teams.
Follow internal processes to reduce the level of evasion and propose solutions to tackle fare evasion trends.
Manage serious and systematic fare evasion or fraud. E.g. Illegal production of, or sale of, Thames Clippers tickets. Reporting and investigating as required.
Assist with internal audits.
Tackle and deter anti-social behaviour across the Thames Clippers service network. Excluding passengers when necessary.
Collecting contact details of fare evaders and working closely with Customer Communications team to maintain records and follow up.
Self-service kiosks maintenance for unmanned piers.
Assist with new starters training.
Complete daily summary reports and update Discussions logs and communicate daily handovers.
To assist the Customer Services team with delivery of a world-class service and always looking for opportunities to improve the overall customer experience.
Assist in developing and maintaining effective teamwork within departments and TBW office.
KEY SKILLS
Essential
- High standards of honesty and integrity.
- Good interpersonal skills.
- Confidence in dealing with people of all backgrounds and comfortable questioning people about suspected offences, sometimes in tense situations.
- Ability to remain calm under pressure.
- Competent user of Microsoft Word and Excel.
- Great written and communication skills to support preparation of reports.
- Previous experience in a face-to-face customer service role.
- Attention to detail.
Desirable
- To have attended a data protection course.
- SIA Licenses.
Revenue Protection Officer (4 months) in London employer: Uber Boat
As a Revenue Protection Officer with us, you will be part of a dynamic team dedicated to ensuring a seamless travel experience for our passengers while upholding the highest standards of integrity and customer service. Our supportive work culture fosters professional growth, offering training opportunities and the chance to develop your skills in a vibrant environment located along the scenic Thames. Join us to make a meaningful impact while enjoying the unique advantages of working in a bustling transport network.
StudySmarter Expert Advice🤫
We think this is how you could land Revenue Protection Officer (4 months) in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Uber Boat.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Uber Boat. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Revenue Protection Officer (4 months) in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Uber Boat.
How to prepare for a job interview at Uber Boat
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Uber Boat's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Uber Boat offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
