At a Glance
- Tasks: Assist in ensuring passenger safety and delivering excellent customer service on board.
- Company: Join a dynamic team at a leading vessel operation company.
- Benefits: Gain valuable experience, flexible hours, and a fun work environment.
- Other info: Opportunity for growth and learning in a vibrant maritime setting.
- Why this job: Be part of an exciting journey while making passengers feel welcome and safe.
- Qualifications: Previous customer service experience and strong teamwork skills required.
The predicted salary is between 20000 - 25000 £ per year.
This role works in close collaboration with the crew on board the vessel to ensure the safety and great customer experience of our passengers.
KEY RESPONSIBILITIES
- To assist the Master / Mate in the safe operation of the vessel, whilst carrying out safe and efficient vessel management duties.
- To ensure that all passengers have the correct ticket type for their journey in line with our Pay Before You Travel Policy.
- To assist the Master / Mate / OCSA in cleaning and maintenance of the vessel.
- To assist the OCSA where required with delivery of customer service & stock control, working in partnership to improve the customer experience.
- To assist in safety checks of the vessel’s equipment in accordance with the requirements of SMS and ISM. Ensure compliance with all Health and Safety regulations and safe working practices as required by current legislation and the Company’s health and safety Policy and practices.
- To ensure that health and safety and all other automated announcements are played reporting any defects to the on board Mate.
- To assist with securing vessels alongside piers as directed by the Master and Mate.
- To ensure that passenger numbers are recorded correctly on all relevant systems, advising team mates on the piers where necessary of the amount of space left on board before the loading process commences.
- To ensure that all customers receive a friendly welcome on board, are given any further information they may require with supporting literature and are given a fond farewell at the end of their journey.
- To assist in the bunkering of fresh water and fuel.
LOCATION AND TRAVEL
Trinity Buoy Wharf
QUALIFICATIONS & EXPERIENCE
Previous, relevant working experience within a Customer Service environment.
BEHAVIOURAL COMPETENCIES:
- Team player
- Communication
- Time management
- Flexible
- Proactive
- Professional
Deck Customer Service Assistant in London employer: Uber Boat
At Uber Boat by Thames Clippers, we pride ourselves on fostering an inclusive and empowering work environment where every team member's contribution is valued. Our commitment to excellence not only enhances our service but also creates a vibrant culture that supports employee growth and development, making it an exciting time to join us as we expand our unique transport offerings across London.
StudySmarter Expert Advice🤫
We think this is how you could land Deck Customer Service Assistant in London
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Deck Customer Service Assistant, you'll need to interact with passengers regularly. Role-play scenarios with friends or family to boost your confidence and ensure you can handle any situation.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the crew and ready to contribute to an amazing customer experience.
We think you need these skills to ace Deck Customer Service Assistant in London
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience in customer service. We want to see how you've made a positive impact on customers in the past, so share specific examples that showcase your skills!
Be Clear and Concise:When filling out your application, keep your language straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your qualifications.
Tailor Your Application:Take a moment to customise your application for this role. Mention how your skills align with the responsibilities listed in the job description, especially around teamwork and safety.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Deck Customer Service Assistant position!
How to prepare for a job interview at Uber Boat
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've handled difficult situations or provided excellent service in the past. This role is all about ensuring a great experience for passengers, so showing your understanding of customer needs is key.
✨Familiarise Yourself with Safety Protocols
Since safety is a big part of this role, make sure you understand basic safety protocols related to vessel operations. You might be asked about how you would handle safety checks or emergencies, so having a solid grasp of these concepts will show you're prepared and responsible.
✨Demonstrate Team Spirit
This job requires working closely with the crew, so be prepared to discuss your teamwork experiences. Share stories that highlight your ability to collaborate effectively, communicate well, and support your colleagues. A positive attitude towards teamwork can set you apart from other candidates.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, daily responsibilities, or how they measure customer satisfaction. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
