At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and maintain high standards.
- Company: Join a vibrant company focused on customer satisfaction and team wellbeing.
- Benefits: Gain valuable management experience while enjoying a supportive work environment.
- Other info: Flexible hours and opportunities for personal growth in a fast-paced setting.
- Why this job: Make a real impact by motivating your team and enhancing customer interactions.
- Qualifications: Previous customer-facing management experience and strong team leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
The Customer Operations Supervisor is dedicated to the smooth running and exceptional presentation of their teams and peers. They provide accountability at local level to boost standards, and enable team member – line manager relationships that drive quality conversations, improving the performance and wellbeing of our team members, supporting in the delivery of a consistent and exceptional customer experience.
KEY ACCOUNTABILITIES:
- Manages their team of Customer Service Assistants working across their island
- Ensures the smooth running of the piers in their island
- Delivers a “human, bright and bold” Customer Experience across their island
- Guarantees Revenue Protection on their island
MAIN ACTIVITIES, DUTIES & RESPONSIBILITIES:
- Hosts daily team member briefs to inform, delight, amuse and engage their teams
- Responsible for ensuring that all piers and team members present to the expected standard, and the Customer Operations Supervisor leads by example with this themselves
- Provides the relative equipment to the team, is responsible for ensuring the equipment is returned and maintained in working order
- Walks each of the piers in their island regularly, looking at them through the customers’ eyes
- Liaises with the management team and other stakeholders (such as Marketing and Safety) to ensure that the pier is kept in optimal condition and that all signage meets brand guidelines and is up to standard
- Manages their own time effectively, travelling around their island as required to complete their tasks and support their teams
- Holds regular, quality, conversations with each of their individual team members, including feedback conversations, career conversations, return to work conversations, welfare conversations and honest conversations.
- Actively listens to their team members, motivating, engaging and leading them to deliver the best standards across the piers in their island.
- Investigates any concerns in-line with the company disciplinary process, liaising with the management team and HR where appropriate.
- Supports their team members’ wellbeing and liaises with the DM team and HR where appropriate.
- Aspires to a positive team and company culture, where the key to success is through the support and engagement of the team members.
- Responsible for ensuring the right people are in the right place at the right time to deliver the customer experience, managing absence and sickness cover as required
- Supports with customer escalations as appropriate
- Makes key customer decisions which support the company’s success whilst delivering the right customer experience, escalating where appropriate to the management team and/or customer communications team
KEY SKILLS:
Essential
- Ability to manage and motivate a diverse and transient team in order to deliver service excellence
- Previous Customer facing management experience
- Proven ability to motivate and engage a team, driving ticket sales and team spirit
- Thrive in a very busy environment and maintain patience and empathy even when working under pressure
- Be committed and flexible in your approach to work
- Computer literate
- Ability to respond quickly to an increase in service demand with a “hands on” approach
- Have a proven ability to work effectively as part of a team and to establish good professional relationships with colleagues
- A commitment to delivering the best
Desirable
- Ability to speak different languages
Customer Operations Supervisor (12 Month Maternity cover) in London employer: Uber Boat
As a Customer Operations Supervisor, you will thrive in a vibrant and supportive work culture that prioritises team wellbeing and exceptional customer experiences. Our commitment to employee growth is evident through regular feedback conversations and career development opportunities, ensuring you feel valued and engaged in your role. Located on the island, you will enjoy a unique environment that fosters collaboration and creativity, making it an excellent place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Supervisor (12 Month Maternity cover) in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Uber Boat.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Uber Boat. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Operations Supervisor (12 Month Maternity cover) in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Uber Boat.
How to prepare for a job interview at Uber Boat
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Uber Boat's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Uber Boat offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
