At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and maintain high standards.
- Company: Join a vibrant company focused on customer satisfaction and team wellbeing.
- Benefits: Gain valuable management experience while enjoying a supportive work environment.
- Other info: Flexible hours and opportunities for personal growth in a fast-paced setting.
- Why this job: Make a real impact by motivating your team and enhancing customer interactions.
- Qualifications: Previous customer-facing management experience and strong team leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
The Customer Operations Supervisor is dedicated to the smooth running and exceptional presentation of their teams and peers. They provide accountability at local level to boost standards, and enable team member – line manager relationships that drive quality conversations, improving the performance and wellbeing of our team members, supporting in the delivery of a consistent and exceptional customer experience.
KEY ACCOUNTABILITIES:
- Manages their team of Customer Service Assistants working across their island
- Ensures the smooth running of the piers in their island
- Delivers a “human, bright and bold” Customer Experience across their island
- Guarantees Revenue Protection on their island
MAIN ACTIVITIES, DUTIES & RESPONSIBILITIES:
- Hosts daily team member briefs to inform, delight, amuse and engage their teams
- Responsible for ensuring that all piers and team members present to the expected standard, and the Customer Operations Supervisor leads by example with this themselves
- Provides the relative equipment to the team, is responsible for ensuring the equipment is returned and maintained in working order
- Walks each of the piers in their island regularly, looking at them through the customers’ eyes
- Liaises with the management team and other stakeholders (such as Marketing and Safety) to ensure that the pier is kept in optimal condition and that all signage meets brand guidelines and is up to standard
- Manages their own time effectively, travelling around their island as required to complete their tasks and support their teams
- Holds regular, quality, conversations with each of their individual team members, including feedback conversations, career conversations, return to work conversations, welfare conversations and honest conversations.
- Actively listens to their team members, motivating, engaging and leading them to deliver the best standards across the piers in their island.
- Investigates any concerns in-line with the company disciplinary process, liaising with the management team and HR where appropriate.
- Supports their team members’ wellbeing and liaises with the DM team and HR where appropriate.
- Aspires to a positive team and company culture, where the key to success is through the support and engagement of the team members.
- Responsible for ensuring the right people are in the right place at the right time to deliver the customer experience, managing absence and sickness cover as required
- Supports with customer escalations as appropriate
- Makes key customer decisions which support the company’s success whilst delivering the right customer experience, escalating where appropriate to the management team and/or customer communications team
KEY SKILLS:
Essential
- Ability to manage and motivate a diverse and transient team in order to deliver service excellence
- Previous Customer facing management experience
- Proven ability to motivate and engage a team, driving ticket sales and team spirit
- Thrive in a very busy environment and maintain patience and empathy even when working under pressure
- Be committed and flexible in your approach to work
- Computer literate
- Ability to respond quickly to an increase in service demand with a “hands on” approach
- Have a proven ability to work effectively as part of a team and to establish good professional relationships with colleagues
- A commitment to delivering the best
Desirable
- Ability to speak different languages
Customer Operations Supervisor (12 Month Maternity cover) in London employer: Uber Boat
At Uber Boat by Thames Clippers, we pride ourselves on fostering an inclusive and empowering work environment where every team member's contribution is valued. Our commitment to excellence not only enhances our service but also creates a vibrant culture that supports employee growth and development, making it an exciting time to join us as we expand our unique transport offerings across London.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Supervisor (12 Month Maternity cover) in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on their values and how they operate. This will help you tailor your answers and show that you're a great fit for the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your people skills! As a Customer Operations Supervisor, you'll need to manage and motivate a team. Be ready to share examples of how you've successfully led teams or handled customer interactions in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
We think you need these skills to ace Customer Operations Supervisor (12 Month Maternity cover) in London
Some tips for your application 🫡
Show Your Passion for Customer Experience:When writing your application, let us see your enthusiasm for delivering an exceptional customer experience. Share examples of how you've gone above and beyond in previous roles to create memorable moments for customers.
Highlight Your Team Management Skills:We want to know how you’ve successfully managed and motivated teams in the past. Include specific instances where you’ve driven team spirit or improved performance, as this is key for the Customer Operations Supervisor role.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your thoughts logically so we can easily see how your skills align with the job requirements.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Uber Boat
✨Know Your Team Dynamics
Before the interview, think about how you would manage and motivate a diverse team. Be ready to share specific examples of how you've engaged team members in the past, especially in busy environments. This shows that you understand the importance of team spirit and service excellence.
✨Showcase Your Customer Experience Skills
Prepare to discuss your previous customer-facing management experience. Highlight situations where you’ve successfully handled customer escalations or improved customer satisfaction. This will demonstrate your commitment to delivering an exceptional customer experience.
✨Demonstrate Your Problem-Solving Abilities
Think of scenarios where you had to respond quickly to increased service demand. Be ready to explain your hands-on approach and how you ensured that your team delivered quality service under pressure. This will illustrate your ability to thrive in a busy environment.
✨Engage with Empathy
During the interview, show that you can actively listen and engage with others. Share examples of how you’ve held quality conversations with team members, focusing on their wellbeing and career development. This will reflect your commitment to fostering a positive team culture.
