At a Glance
- Tasks: Serve delicious food and drinks while providing top-notch customer service at our new café bar.
- Company: Join Uber Boat by Thames Clippers, a leader in unique river transport experiences.
- Benefits: Flexible hours, team environment, and opportunities for personal growth.
- Other info: Perfect for those who thrive in a fast-paced, dynamic setting.
- Why this job: Be part of an exciting new venture on the Thames and connect with diverse customers.
- Qualifications: Experience in customer service and a passion for food and drink.
The predicted salary is between 24000 - 30000 £ per year.
A brilliant opportunity to join Uber Boat by Thames Clippers (UBTC) at a time of significant growth. UBTC was founded in 1999, initially operating a one boat service from South East to Central London. Today UBTC has a fleet of 23 vessels, serves 24 piers and carries over 5 million passengers, providing a unique transport offering to London’s commuters and visitors, connecting them to their homes, places of work and river-side attractions, in an environment that is unmatched by any other form of London transport. UBTC operates the only commuter service on the Thames and occupies a distinct market position for tourist and visitor experiences by linking the majority of riverside attractions. The business is now excited to be adding an Exclusive Café Bar at Embankment Pier in an ideal location for servicing commuters, local offices & theatres.
Duties and Responsibilities
- The production and delivery of drinks/food in line with brand standards & recipes and in compliance with relevant food safety and alcohol licensing laws.
- To understand and follow the procedures to ensure that all transactions are recorded accurately and to make all reasonable efforts to ensure that stock is not lost or stolen.
- To provide a ‘world class’ standard of customer service at all times, being proactive in offering customer information.
- To prepare and serve food and beverages to customers following the presentation guidelines set out in line with our brand standards and answer questions about products.
- Clearing tables & cleaning food surface areas regularly to maintain a high level of cleanliness & hygiene.
- Operating the dishwasher in order to ensure there is an ample supply of glassware, crockery & service utensils.
- To follow food hygiene/safety procedures in line with health and safety requirements e.g. temperature.
- To ensure sales of alcohol are completed responsibly and in line with licensing requirements e.g. Challenge 25.
- To greet all customers with a friendly welcome and explore their requirements for food and drink.
- To process all sales through the EPOS system and ensure payment is taken and recorded in full.
- To maximise the profitability of your sales by offering suitable ‘add-ons’ which could enhance the customer’s enjoyment of their purchase.
- To minimise losses by taking all reasonable steps to ensure stock is not lost, stolen or damaged.
- Working alongside the rest of the facilities team to ensure that the daily, weekly & monthly cleaning programme is followed and kept to a high standard of cleanliness at all times during service.
- To monitor & replenish stock as required and ensure appropriate displays of food, beverages & merchandise.
- Report to line manager any feedback, complaints, suggestions, stock requirements, breakages, faults or hazards identified during the course of work.
- To take part in monthly drills to ensure emergency preparedness, and maintain an accurate log of these sessions.
Requirements
- Act as a role model and champion of our company values, assisting the operation to integrate them into local processes.
- Assist in developing and maintaining effective teamwork across our diverse business.
- Ensure that all relevant information is communicated speedily and accurately in a way that ensures that the information is received and easily understood.
- Undergo specialist courses to enhance individual experience for working at private or corporate events.
- Undertake any other relevant duties or reasonable requests as requested by a member of the senior management team.
- The ability to work flexible hours and shifts which may include early mornings, late nights, weekends and bank holidays.
- Contributing to a positive work environment.
- Being punctual and maintaining regular and consistent attendance.
Key Skills
- Previous, relevant working experience within a Customer/Food Service environment.
- Have a genuine desire and ability to work with the public in a front line, customer focused environment.
- Be committed to working to high standards and providing the highest level of visitor care.
- A team player with a flexible, positive and committed attitude to work.
- Ability to multi-task in a very busy environment remaining organised and patient even when working under pressure.
- Food hygiene certificate – Level 2.
- Knowledge of the Thames and surrounding areas/attractions.
Riverfront Café Bar Specialist employer: Uber Boat by Thames Clippers
Uber Boat by Thames Clippers offers an exceptional work environment for the Riverfront Café Bar Specialist, situated in the vibrant Embankment Pier. With a commitment to employee growth and a culture that values teamwork and customer service excellence, staff enjoy flexible working hours and the unique opportunity to engage with London's iconic riverside attractions. Join us to be part of a dynamic team that prioritises high standards and provides a world-class experience to our diverse clientele.
Contact Details:
Uber Boat by Thames Clippers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Riverfront Café Bar Specialist
✨Tip Number 1
Get to know the company! Research Uber Boat by Thames Clippers and their unique offerings. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing a world-class experience, think of scenarios where you can demonstrate your ability to handle different customer interactions. Role-playing with a friend can be super helpful!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at UBTC. Plus, it shows initiative!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from us!
We think you need these skills to ace Riverfront Café Bar Specialist
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love working with people! Share any experiences where you went above and beyond to make a customer's day. We want to see that you’re all about providing that 'world class' service we pride ourselves on.
Highlight Relevant Experience:Make sure to mention any previous roles in customer or food service environments. We’re looking for folks who can hit the ground running, so if you've got experience with food hygiene or working in busy settings, shout about it!
Be Authentic and Friendly:Your application should reflect your personality! Use a friendly tone and be yourself. We value authenticity, so don’t hesitate to show us who you are and why you’d be a great fit for our team at the Riverfront Café Bar.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Uber Boat by Thames Clippers
✨Know Your Stuff About UBTC
Before the interview, do your homework on Uber Boat by Thames Clippers. Understand their history, fleet, and the unique service they provide. This will show your genuine interest in the company and help you answer questions more confidently.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This role is all about providing a 'world class' experience, so be ready to demonstrate that.
✨Get Familiar with Food Safety Standards
Since the job involves food and drink service, brush up on relevant food safety and alcohol licensing laws. Being knowledgeable about these regulations will not only impress your interviewers but also show that you take the role seriously.
✨Practice Your Teamwork Approach
This position requires effective teamwork, so think of instances where you've successfully collaborated with others. Be prepared to discuss how you contribute to a positive work environment and how you handle conflicts within a team.
