Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Serve food and drinks while ensuring top-notch customer service and cleanliness.
- Company: Join a dynamic team focused on delivering exceptional onboard experiences.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Why this job: Be part of a fun, fast-paced environment where your contributions truly matter.
- Qualifications: Must have a passion for customer service and a Level 2 food hygiene certificate.
- Other info: Ideal for those looking to gain experience in hospitality and teamwork.
The predicted salary is between 16700 - 18800 £ per year.
RESPONSIBILITIES
- The production and delivery of drinks/food in line with brand standards & recipes and in compliance with relevant food safety and alcohol licensing laws.
- To understand and follow the Bar and Till Training Procedures to ensure that all transactions are recorded accurately and to make all reasonable efforts to ensure that stock is not lost or stolen.
- To always provide a ‘world class’ standard of customer service, being proactive in offering customer information throughout the whole customer journey.
- Working alongside the rest of the on-board team to ensure that the cleaning programme is followed and that all vessels are kept to a high standard of cleanliness at all times during service.
- To assist the Master/Mate/DCSA in any emergency situations and take part in monthly drills to ensure preparedness for such events.
- To serve food and beverages to customers following prescribed methods of portioning, presentation, and combinations in line with our brand standards and answer questions about products.
- To follow food hygiene/safety procedures in line with health and safety requirements.
- To ensure sales of alcohol are completed responsibly and in line with licensing requirements.
- To greet and engage with all customers on board with a friendly welcome and explore their requirements for food and drink.
- To process all sales through the EPOS system and ensure payment is taken and recorded in full.
- To follow all relevant processing of transactions and be accountable for all transactions completed with customers.
- To maximize the profitability of your sales by offering suitable ‘add-ons’ (Upselling) which could enhance the customer’s enjoyment of their purchase.
- To minimize losses by taking all reasonable steps to ensure stock is not lost, stolen or damaged.
- To restock goods in the bar as and when required and ensure appropriate displays of merchandise according to planogram.
- Report to line manager any feedback, complaints, suggestions, stock requirements, breakages, faults or hazards identified during the course of the work.
- To sell tickets to any passengers who at the discretion of the crew or pier staff have been allowed to board outside of our ‘Pay Before You Travel’ policy.
- To use the onboard resources to make announcements over the PA system to make customers aware of the onboard bar offering food and beverages and then answering any individual customer queries.
QUALIFICATIONS
- Have a genuine desire and ability to work with the public in a front line, customer-focused environment.
- Be committed to working to high standards and providing the highest level of visitor care.
- A team player with a flexible, positive, and committed attitude to work.
- Thrive in a very busy environment and maintain patience and empathy even when working under pressure.
- Food hygiene certificate – Level 2.
- Previous, relevant working experience within a Customer/Food Service or Retail environment.
PAY RANGE AND COMPENSATION PACKAGE
£27,982.50
Onboard Customer Service Assistant employer: Uber Boat by Thames Clippers
Contact Detail:
Uber Boat by Thames Clippers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboard Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the specific food safety and alcohol licensing laws relevant to the role. This knowledge will not only help you during the interview but also demonstrate your commitment to compliance and customer safety.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a mock setting. Focus on being proactive in offering information and upselling, as these are key aspects of the job that can set you apart from other candidates.
✨Tip Number 3
Research our brand standards and the types of food and beverages we offer. Being knowledgeable about our products will allow you to answer customer queries confidently and show your enthusiasm for the role.
✨Tip Number 4
Demonstrate your teamwork skills by sharing examples of how you've successfully collaborated with others in high-pressure environments. This will highlight your ability to thrive in a busy setting, which is crucial for this position.
We think you need these skills to ace Onboard Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and food handling. Emphasise any previous roles where you provided excellent customer care or worked in a fast-paced environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work under pressure. Mention specific examples of how you've successfully engaged with customers and handled challenging situations.
Highlight Relevant Qualifications: If you have a Level 2 Food Hygiene Certificate or similar qualifications, make sure to mention them prominently in your application. This shows your commitment to safety and compliance in food service.
Showcase Teamwork Skills: In your application, provide examples of how you've worked effectively as part of a team. Highlight your flexibility and positive attitude, especially in busy environments, to demonstrate that you're a great fit for the role.
How to prepare for a job interview at Uber Boat by Thames Clippers
✨Showcase Your Customer Service Skills
Since the role is heavily focused on customer interaction, be prepared to share examples of how you've provided excellent customer service in the past. Highlight any experiences where you went above and beyond to meet a customer's needs.
✨Demonstrate Teamwork
This position requires working closely with others, so be ready to discuss your experience as a team player. Share specific instances where you collaborated effectively with colleagues to achieve a common goal.
✨Understand Food Safety Regulations
Familiarise yourself with food hygiene and safety procedures, as these are crucial for the role. Be prepared to discuss your knowledge or any certifications you have, such as a Level 2 Food Hygiene Certificate.
✨Practice Upselling Techniques
Upselling is an important part of maximising sales. Think of ways you can suggest additional items to customers that complement their purchases, and be ready to role-play this during the interview to demonstrate your skills.
