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- Tasks: Serve food and drinks while ensuring top-notch customer service and cleanliness.
- Company: Join a dynamic team focused on delivering exceptional onboard experiences.
- Benefits: Enjoy competitive pay, flexible hours, and the chance to work in a vibrant environment.
- Why this job: Perfect for those who love engaging with people and thrive in fast-paced settings.
- Qualifications: Must have a passion for customer service and a Level 2 food hygiene certificate.
- Other info: Opportunity to develop skills in hospitality and teamwork while having fun!
The predicted salary is between 16789 - 18875 £ per year.
RESPONSIBILITIES
- The production and delivery of drinks/food in line with brand standards & recipes and in compliance with relevant food safety and alcohol licensing laws.
- To understand and follow the Bar and Till Training Procedures to ensure that all transactions are recorded accurately and to make all reasonable efforts to ensure that stock is not lost or stolen.
- To always provide a ‘world class’ standard of customer service, being proactive in offering customer information throughout the whole customer journey.
- Working alongside the rest of the on-board team to ensure that the cleaning programme is followed and that all vessels are kept to a high standard of cleanliness at all times during service.
- To assist the Master/Mate/DCSA in any emergency situations and take part in monthly drills to ensure preparedness for such events.
- To serve food and beverages to customers following prescribed methods of portioning, presentation, and combinations in line with our brand standards and answer questions about products.
- To follow food hygiene/safety procedures in line with health and safety requirements.
- To ensure sales of alcohol are completed responsibly and in line with licensing requirements.
- To greet and engage with all customers on board with a friendly welcome and explore their requirements for food and drink.
- To process all sales through the EPOS system and ensure payment is taken and recorded in full.
- To follow all relevant processing of transactions and be accountable for all transactions completed with customers.
- To maximize the profitability of your sales by offering suitable ‘add-ons’ (Upselling) which could enhance the customer’s enjoyment of their purchase.
- To minimize losses by taking all reasonable steps to ensure stock is not lost, stolen or damaged.
- To restock goods in the bar as and when required and ensure appropriate displays of merchandise according to planogram.
- Report to line manager any feedback, complaints, suggestions, stock requirements, breakages, faults or hazards identified during the course of the work.
- To sell tickets to any passengers who at the discretion of the crew or pier staff have been allowed to board outside of our ‘Pay Before You Travel’ policy.
- To use the onboard resources to make announcements over the PA system to make customers aware of the onboard bar offering food and beverages and then answering any individual customer queries.
QUALIFICATIONS
- Have a genuine desire and ability to work with the public in a front line, customer-focused environment.
- Be committed to working to high standards and providing the highest level of visitor care.
- A team player with a flexible, positive, and committed attitude to work.
- Thrive in a very busy environment and maintain patience and empathy even when working under pressure.
- Food hygiene certificate – Level 2.
- Previous, relevant working experience within a Customer/Food Service or Retail environment.
PAY RANGE AND COMPENSATION PACKAGE
£27,982.50
Onboard Customer Service Assistant employer: Uber Boat by Thames Clippers
Contact Detail:
Uber Boat by Thames Clippers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboard Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the specific food and drink offerings of our brand. Understanding our menu inside out will not only help you answer customer queries confidently but also enable you to upsell effectively, enhancing the overall customer experience.
✨Tip Number 2
Practice your customer service skills in busy environments. Since this role requires you to thrive under pressure, consider volunteering or working part-time in a fast-paced café or bar to build your ability to engage with customers while managing multiple tasks.
✨Tip Number 3
Brush up on your knowledge of food hygiene and safety regulations. Having a solid understanding of these procedures will not only make you a more attractive candidate but will also prepare you for the responsibilities of maintaining high standards of cleanliness and safety on board.
✨Tip Number 4
Showcase your teamwork skills during the interview process. Be ready to share examples of how you've successfully collaborated with others in previous roles, as this position relies heavily on working alongside the onboard team to deliver exceptional service.
We think you need these skills to ace Onboard Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and food handling. Emphasise any previous roles where you provided excellent customer care or worked in a fast-paced environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work under pressure. Mention specific examples of how you've successfully engaged with customers and contributed to a team.
Highlight Relevant Qualifications: Include your Level 2 Food Hygiene Certificate prominently in your application. If you have any other relevant certifications or training, make sure to mention those as well.
Showcase Your Team Spirit: In your application, demonstrate your ability to work as part of a team. Share experiences where you collaborated with others to achieve a common goal, especially in busy environments.
How to prepare for a job interview at Uber Boat by Thames Clippers
✨Showcase Your Customer Service Skills
Since the role is heavily focused on customer interaction, be prepared to share specific examples of how you've provided excellent customer service in the past. Highlight any experiences where you went above and beyond to meet a customer's needs.
✨Demonstrate Teamwork
This position requires working closely with others, so it's important to convey your ability to collaborate effectively. Discuss instances where you've successfully worked as part of a team, especially in high-pressure situations.
✨Know Your Food Safety Standards
Familiarise yourself with food hygiene and safety procedures, as these are crucial for the role. Be ready to discuss your understanding of these standards and any relevant certifications you hold, such as a Level 2 Food Hygiene Certificate.
✨Practice Upselling Techniques
Upselling is a key responsibility in this role, so think about how you can enhance a customer's experience through additional offerings. Prepare to discuss strategies you've used in the past to successfully upsell products or services.
