At a Glance
- Tasks: Lead daily operations and oversee private events in a vibrant lounge setting.
- Company: Join Uber Boat by Thames Clippers, a leader in hospitality on the Thames.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Dynamic work environment with chances to develop your leadership skills.
- Why this job: Be a key player in delivering world-class customer service and creating memorable experiences.
- Qualifications: Experience in hospitality and team management with a passion for customer satisfaction.
The predicted salary is between 25000 - 30000 £ per year.
A hands-on supervisor to lead daily operations and oversee private events. They will manage and motivate the team to deliver top-tier service.
QUALIFICATIONS & EXPERIENCE
- Previous relevant experience with a background in events, hospitality and managing a team
- Proven ability to manage complex sales operations with measured success
- A natural leader with experience to inspire operational teams to deliver results
- Positive and passionate focus on great customer experience
- Demonstrates flexibility and agility
KEY RESPONSIBILITIES
- Supporting the Lounge Manager in leading team members
- Open and close the Lounge, coordinate floor team, and manage day-to-day service.
- Ensure the Lounge complies with all relevant HACCP procedures and legislation, following best practice principles to deliver a consistent standard of ‘world class’ customer service
- Ensure legal compliance with the sale of alcohol, prevent underage drinking, and uphold premises licensing regulations
- Work alongside the other Retail Managers, identifying training requirements to ensure the team have development opportunities
- Support with recruitment, retention, management, and development of the team
- Work closely with your Team of Café bar assistants to develop and sustain a high level of team energy and engagement, focused on our company values and service promises
- Conduct regular stock takes, manage deliveries, and ensure bars are fully stocked.
- Coordinate closely with the sales team on set-up, staffing and timelines for events ranging from intimate gatherings to large-scale parties.
Lounge Supervisor employer: Uber Boat by Thames Clippers
At Uber Boat by Thames Clippers, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of London. Our team members enjoy comprehensive training and development opportunities, ensuring personal growth while delivering world-class customer service. With a focus on teamwork and a passion for hospitality, we create an engaging environment where every employee can thrive and contribute to memorable experiences for our guests.
Contact Details:
Uber Boat by Thames Clippers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Lounge Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Uber Boat by Thames Clippers. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Uber Boat by Thames Clippers
Don't be shy about reaching out to Uber Boat by Thames Clippers directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Lounge Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Uber Boat by Thames Clippers and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Uber Boat by Thames Clippers
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
