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- Tasks: Lead a team to deliver exceptional service and manage events in a vibrant lounge environment.
- Company: Join a dynamic retail operation known for creating memorable guest experiences.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for personal growth.
- Why this job: Be part of a fun, fast-paced team that values creativity and customer satisfaction.
- Qualifications: 2+ years in bar management, strong organisational skills, and a passion for hospitality.
- Other info: Immediate start available; perfect for those who thrive in lively settings.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
JOB SUMMARY
We are currently looking for a passionate Lounge manager with event hosting experience to join our Retail Operation Team on a permanent basis, with an immediate start to consistently deliver memorable moments and five-star service to our guests.
QUALIFICATIONS & EXPERIENCE
- 2yrs or more previous bar management experience
- Personal licence holder
- Proficient in Microsoft office package
- Knowledge of health and safety regulations and licensing
- Experience in delivering high- end events within a new location
- Strong customer focus and the ability to cultivate trusted relationships
- Exceptional organisational skills
KEY RESPONSIBILITIES
- Recruitment and training of front -of-house team
- Stock management
- Act as the primary customer contact, building trusted, long- lasting relationships, ensure all client needs are understood and exceeded.
- People management
- Achieving targets as set by HOD
- Financial reporting
- Managing staff Rota
- Flexibility to work irregular hours (weekends/evenings/bank holidays)
- Demonstrate leadership and motivation of others.
- Working with sales team to maximize event boking opportunity
- Working with suppliers on menu change
- Working with external events coordinator
- Managing external contractors (cleaning, security)
BEHAVIOURAL COMPETENCIES:
- Communication
- Flexible
- Organisational skills
- Creativity
- Proactive
Lounge Manager employer: Uber Boat by Thames Clippers
Contact Detail:
Uber Boat by Thames Clippers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lounge Manager
✨Tip Number 1
Network with professionals in the hospitality industry, especially those who have experience in lounge management or event hosting. Attend industry events or join relevant online groups to connect with potential colleagues and learn about job openings.
✨Tip Number 2
Showcase your event hosting experience by volunteering to organise small events or gatherings. This will not only enhance your skills but also provide you with tangible examples to discuss during interviews.
✨Tip Number 3
Familiarise yourself with the latest trends in high-end customer service and lounge management. Being knowledgeable about current best practices can set you apart from other candidates during interviews.
✨Tip Number 4
Prepare to discuss how you would handle specific scenarios related to customer service and team management. Having clear examples ready will demonstrate your problem-solving abilities and leadership skills to the hiring team.
We think you need these skills to ace Lounge Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your bar management experience and event hosting skills. Use specific examples to demonstrate how you've delivered high-end events and provided exceptional customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role of Lounge Manager. Mention your personal licence, proficiency in Microsoft Office, and your understanding of health and safety regulations. Explain how your skills align with the company's goals.
Highlight Relevant Experience: In your application, emphasise your previous experience in managing teams and building relationships with clients. Provide examples of how you've achieved targets and managed stock effectively in past roles.
Showcase Your Soft Skills: Demonstrate your communication, flexibility, and organisational skills in your application. Use specific instances where you have shown creativity and proactivity in your previous positions to stand out.
How to prepare for a job interview at Uber Boat by Thames Clippers
✨Showcase Your Event Hosting Experience
Make sure to highlight your previous experience in event hosting during the interview. Share specific examples of successful events you've managed, focusing on how you ensured a five-star service and memorable moments for guests.
✨Demonstrate Your Customer Focus
Prepare to discuss how you build and maintain trusted relationships with customers. Think of instances where you went above and beyond to meet client needs, as this will show your strong customer focus.
✨Highlight Your Organisational Skills
Since the role requires exceptional organisational skills, be ready to talk about how you manage stock, staff rotas, and event logistics. Use examples that illustrate your ability to keep everything running smoothly, even under pressure.
✨Be Ready for Flexibility Questions
The job requires flexibility in working hours, so be prepared to discuss your availability. Share your willingness to work weekends, evenings, and bank holidays, and provide examples of how you've successfully managed irregular hours in the past.
