At a Glance
- Tasks: Assist customers with ticket purchases and provide excellent service at piers.
- Company: Join Uber Boat by Thames Clippers, a growing and inclusive transport company.
- Benefits: Flexible zero-hour contract with opportunities for growth and development.
- Other info: Dynamic work environment with potential for career advancement.
- Why this job: Be part of a unique transport experience while connecting with diverse people.
- Qualifications: Previous customer service experience and a friendly, approachable attitude.
The predicted salary is between 13 - 16 £ per hour.
Uber Boat by Thames Clippers (UBTC) is an inclusive organisation where we respect and value everybody’s contribution. We empower and trust our people to do the right thing. We strive to be excellent in everything we do to be best in class and it is our people that help to make our business a great place to work.
A brilliant opportunity to join Uber Boat by Thames Clippers (UBTC) at a time of significant growth. UBTC was founded in 1999, initially operating a one boat service from South East to Central London. Today UBTC has a fleet of 21 vessels, serves 24 piers and carries over 4.6 million passengers, providing a unique transport offering to London’s commuters and visitors, connecting them to their homes, places of work and river-side attractions, in an environment that is unmatched by any other form of London transport. UBTC operates the only commuter service on the Thames and occupies a distinct market position for tourist and visitor experiences by linking the majority of riverside attractions. This unique offering extends to private charters and UBTC’s portfolio will deliver sustained expansion both to the East and West London, with a target to grow to 9m annual passengers by 2030. The business is now also moving into light freight logistics which plans to relieve London’s congested road network within the next 3 years.
Duties and Responsibilities:
- To ensure that all passengers have purchased the correct ticket type for their journey.
- Ensure that all ticket and money transactions are recorded accurately.
- To be cheerful and helpful in providing service and information.
- Maintain a high standard of customer care at all times.
- Organise and manage the customer queuing system at required piers and manage oyster touch in process.
BAU Requirements:
- Act as role model and champion of our company values, assisting the operation to integrate them into local processes and literature.
- Work closely and develop relationships with our local suppliers, relevant industry bodies, universities, colleges and schools to support local employment options.
- Assist in developing and maintaining effective teamwork across our diverse business.
- Ensure that all relevant information is communicated speedily and accurately in a way that ensures that the information is received and easily understood.
- Ensure that all materials and resources are effectively and efficiently utilised to minimise waste and reduce costs.
- Attend events to showcase Uber Boats by Thames Clippers as an employer of choice and build and manage talent pipeline of potential candidates.
- Undertake any other relevant duties or reasonable requests as requested by a member of the senior management team.
Key Skills:
- Essential:
- Previous experience in customer service role, ideally from a hospitality or tourism background.
- A genuine desire and ability to work with the public in a front line, customer focused environment.
- Ability to build rapport with customers and be approachable, knowledgeable and helpful.
- Experience of handling cash.
- Have a proven ability to work effectively as part of a team and to establish good professional relationships with colleagues.
- Thrive in a very busy environment and maintain patience and empathy even when working under pressure.
- Be committed and flexible in your approach to work.
- Desirable:
- Ability to speak different languages.
Customer Service Assistant (Zero hour contract) in London employer: Uber Boat by Thames Clippers
At Uber Boat by Thames Clippers, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of London. Our Facilities Manager role not only provides opportunities for professional growth and development but also fosters a collaborative culture that prioritises safety, quality, and customer service. With a commitment to sustainability and innovation, our team members are empowered to make a meaningful impact while enjoying competitive benefits and a supportive workplace.
Contact Details:
Uber Boat by Thames Clippers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant (Zero hour contract) in London
✨Tip Number 1
Get to know the company! Research Uber Boat by Thames Clippers and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events where UBTC is showcasing their services. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Practice your customer service skills! Since this role is all about interacting with the public, think of scenarios where you can demonstrate your ability to handle tricky situations with patience and empathy. Role-playing with a friend can be super helpful!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at UBTC. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Customer Service Assistant (Zero hour contract) in London
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience in customer service, especially if it’s from a hospitality or tourism background. We want to see how you’ve made customers feel valued and how you’ve handled tricky situations with a smile!
Be Personable and Approachable:In your application, let your personality shine through! We’re looking for someone who can build rapport with our passengers, so share examples of how you’ve connected with customers in the past. A friendly tone goes a long way!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We love seeing candidates who take the extra step to show they’re a great fit for us.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the exciting opportunities we have at Uber Boat by Thames Clippers!
How to prepare for a job interview at Uber Boat by Thames Clippers
✨Know the Company Inside Out
Before your interview, take some time to research Uber Boat by Thames Clippers. Understand their mission, values, and recent developments. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, prepare specific examples from your past experiences where you excelled in providing excellent service. Think of situations where you resolved issues or went above and beyond for a customer, as these stories will resonate well.
✨Demonstrate Team Spirit
The ability to work effectively as part of a team is crucial for this position. Be ready to discuss how you've collaborated with others in previous roles. Highlight any experiences where teamwork led to successful outcomes, especially in busy environments.
✨Stay Calm Under Pressure
Working in a fast-paced environment can be challenging. Prepare to discuss how you handle stress and maintain patience when things get hectic. Sharing a personal story about a time you managed a difficult situation calmly can really impress your interviewers.
