The E‑commerce Manager owns the online store’s commercial performance. This role is accountable for revenue, conversion rate, customer experience, and the day‑to‑day running and optimisation of e‑commerce platforms. The successful candidate will be the organisation’s e‑commerce expert. They will proactively identify opportunities, recommend improvements, and lead the e‑commerce function.
QUALIFICATIONS & EXPERIENCE
- · 2–3 years of experience in an E-commerce role, preferably in transport, travel or leisure sectors.
- · Degree in Business, Economics, Marketing, or a related field preferred.
- · Proficiency with Excel and data tools
- · Strong commercial and analytical mindset
- · Understanding of digital marketing channels (paid search, CRM, SEO)
- · Hands‑on experience with e‑commerce platforms and CMS tools
KEY RESPONSIBILITIES
- · Own and grow online revenue, conversion, AOV, and retention
- · Manage the e‑commerce platforms (Web, APP and Digital Kiosks)
- · Optimise the end‑to‑end customer journey (UX, navigation, checkout, payment, delivery)
- · Lead onsite trading activities: promotions, merchandising, pricing, offers
- · Analyse performance using tools such as GA4, heatmaps, and funnel analysis
- · Work closely with Marketing on traffic acquisition and campaign execution
- · Coordinate with Product, Operations, IT, and Customer Experience to ensure smooth fulfilment
- · Manage third‑party agencies (CRO, UX, development)
- · Manage multi-acquirer relationships and evaluate Payment Service Providers (PSPs) to negotiate competitive transaction fee structures
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Ecommerce Manager employer: Uber Boat by Thames Clippers
At Uber Boat by Thames Clippers, we pride ourselves on being an exceptional employer, offering a dynamic work environment at our vibrant Trinity Buoy Wharf location. Our team enjoys a culture of collaboration and innovation, with ample opportunities for professional growth and development in the marine engineering field. We prioritise employee well-being and safety, ensuring that our engineers are equipped with the resources they need to thrive while contributing to the maintenance and advancement of our fleet.
Contact Details:
Uber Boat by Thames Clippers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Manager
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Uber Boat by Thames Clippers are looking for when hiring for a Ecommerce Manager.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Uber Boat by Thames Clippers for the Ecommerce Manager, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Uber Boat by Thames Clippers as a Ecommerce Manager, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Uber Boat by Thames Clippers’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Ecommerce Manager.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Uber Boat by Thames Clippers, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Uber Boat by Thames Clippers's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Uber Boat by Thames Clippers. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Uber Boat by Thames Clippers
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Uber Boat by Thames Clippers uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Uber Boat by Thames Clippers. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
