At a Glance
- Tasks: Ensure passengers have the right tickets and maintain a top-notch customer experience.
- Company: Join Uber Boat by Thames Clippers, a leader in river transport.
- Benefits: Flexible part-time hours with a vibrant team atmosphere.
- Other info: Great opportunity to develop skills in a dynamic environment until August 2026.
- Why this job: Be the face of our service and make every journey memorable for customers.
- Qualifications: Experience in customer service, hospitality, or retail is a plus.
The predicted salary is between 13000 - 16000 £ per year.
To ensure all passengers have purchased the correct ticket type for their journey.
To maintain a high standard of customer experience at all times.
To organise and manage the customer queuing system at the required piers.
To support and protect the revenue protection on the required piers.
To ensure clear communication is delivered to all customers and colleagues.
Be committed and flexible in your approach to work.
Ensuring we are committed to providing a punctual and reliable service to our customers.
Requirements
- Previous experience in customer facing role ideally from hospitality, retail or tourism background.
- A genuine desire and ability to work with the public in a front line, customer facing role.
- Ability to build rapport with customers and be approachable, knowledgeable and helpful.
Customer Services Assistant (Part Time 18 hours) FTC (16th March – 31st August 2026) employer: Uber Boat by Thames Clippers
At Uber Boat by Thames Clippers, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises employee well-being and growth. As a Customer Services Assistant, you will enjoy flexible working hours, opportunities for professional development, and the chance to be part of a dynamic team dedicated to delivering exceptional service on the iconic River Thames. Join us in creating memorable experiences for our passengers while enjoying the unique advantage of working in one of London's most scenic locations.
Contact Details:
Uber Boat by Thames Clippers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Assistant (Part Time 18 hours) FTC (16th March – 31st August 2026)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Uber Boat by Thames Clippers and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Uber Boat by Thames Clippers and let us see your personality shine through!
We think you need these skills to ace Customer Services Assistant (Part Time 18 hours) FTC (16th March – 31st August 2026)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Uber Boat by Thames Clippers.
Get Familiar with Our Brand:Before applying, take some time to learn about Uber Boat by Thames Clippers and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Uber Boat by Thames Clippers
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Uber Boat by Thames Clippers.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Uber Boat by Thames Clippers will surely appreciate.
