At a Glance
- Tasks: Assist customers with ticket purchases and provide excellent service at piers.
- Company: Join Uber Boat by Thames Clippers, a leader in unique London transport.
- Benefits: Flexible zero-hour contract with opportunities for growth and development.
- Other info: Dynamic work environment with a focus on teamwork and community engagement.
- Why this job: Be part of a growing team that connects Londoners to their city via the Thames.
- Qualifications: Customer service experience and a friendly, approachable attitude required.
The predicted salary is between 10 - 16 £ per hour.
Uber Boat by Thames Clippers (UBTC) is an inclusive organisation where we respect and value everybody’s contribution. We empower and trust our people to do the right thing. We strive to be excellent in everything we do to be best in class and it is our people that help to make our business a great place to work.
A brilliant opportunity to join Uber Boat by Thames Clippers (UBTC) at a time of significant growth. UBTC was founded in 1999, initially operating a one boat service from South East to Central London. Today UBTC has a fleet of 21 vessels, serves 24 piers and carries over 4.6 million passengers, providing a unique transport offering to London’s commuters and visitors, connecting them to their homes, places of work and river-side attractions, in an environment that is unmatched by any other form of London transport. UBTC operates the only commuter service on the Thames and occupies a distinct market position for tourist and visitor experiences by linking the majority of riverside attractions. This unique offering extends to private charters and UBTC’s portfolio will deliver sustained expansion both to the East and West London, with a target to grow to 9m annual passengers by 2030. The business is now also moving into light freight logistics which plans to relieve London’s congested road network within the next 3 years.
DUTIES AND RESPONSIBILITIES
- To ensure that all passengers have purchased the correct ticket type for their journey.
- Ensure that all ticket and money transactions are recorded accurately.
- To be cheerful and helpful in providing service and information.
- Maintain a high standard of customer care at all times.
- Organise and manage the customer queuing system at required piers and manage oyster touch in process.
BAU REQUIREMENTS
- Act as role model and champion of our company values, assisting the operation to integrate them into local processes and literature.
- Work closely and develop relationships with our local suppliers, relevant industry bodies, universities, colleges and schools to support local employment options.
- Assist in developing and maintaining effective teamwork across our diverse business.
- Ensure that all relevant information is communicated speedily and accurately in a way that ensures that the information is received and easily understood.
- Ensure that all materials and resources are effectively and efficiently utilised to minimise waste and reduce costs.
- Attend events to showcase Uber Boats by Thames Clippers as an employer of choice and build and manage talent pipeline of potential candidates.
- Undertake any other relevant duties or reasonable requests as requested by a member of the senior management team.
KEY SKILLS
- Previous experience in customer service role, ideally from a hospitality or tourism background.
- A genuine desire and ability to work with the public in a front line, customer focused environment.
- Ability to build rapport with customers and be approachable, knowledgeable and helpful.
- Experience of handling cash.
- Have a proven ability to work effectively as part of a team and to establish good professional relationships with colleagues.
- Thrive in a very busy environment and maintain patience and empathy even when working under pressure.
- Be committed and flexible in your approach to work.
Customer Service Assistant (Zero hour contract) employer: Uber Boat by Thames Clippers
At Uber Boat by Thames Clippers, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of London. Our Facilities Manager role not only provides opportunities for professional growth and development but also fosters a collaborative culture that prioritises safety, quality, and customer service. With a commitment to sustainability and innovation, our team members are empowered to make a meaningful impact while enjoying competitive benefits and a supportive workplace.
Contact Details:
Uber Boat by Thames Clippers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant (Zero hour contract)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Uber Boat by Thames Clippers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Uber Boat by Thames Clippers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistant (Zero hour contract)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Uber Boat by Thames Clippers:Your cover letter is your chance to shine! Tell us why you want to work at Uber Boat by Thames Clippers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Uber Boat by Thames Clippers!
How to prepare for a job interview at Uber Boat by Thames Clippers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
